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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Israel
1 review
0 helpful votes
Follow Alex M.
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I have ordered a few items in Zaful, and i'm very pleased. The items look exactly as shown on pictures. I most like the fact that the items in Zaful are less common and much more designer look than other sites i use.

Date of experience: September 24, 2017
Florida
1 review
0 helpful votes
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I bought a swimsuit online from Zaful and I cannot wait to order again. It was my first time ordering from the site and I was so impressed. The suit was true to size and the quality was INCREDIBLE. Best of all, I used a coupon on top of the already ridiculously low price, and only paid $10.43. A quality two-piece bikini for $10 is amazing. I would have been willing to pay $60 for the quality of the suit I got. Their customer service was also great - quick to respond and showed a genuine concern for all of my questions. Will be ordering again!

Date of experience: September 23, 2017
Australia
1 review
0 helpful votes
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Amazingly cheap!
September 26, 2017

Everything i have ordered has come within the time period (2-3 weeks), super cheap and the quality is good. Sizes are probably a little bit bigger than your average sizes so make sure you check the measurements!

Date of experience: September 23, 2017
Missouri
1 review
0 helpful votes
Follow hailee k.
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I ordered a couple swimsuits and a romper from Zaful and absolutely loved them! They came in within the expected 2 weeks so I was able to wear them on my vacation which I was super happy about. I bought 3 swimsuits and a romper all under $40 and I couldn't be more impressed with the quality of the items and how prompt they were with delivering them. I defineltey will use Zaful from now on when ordering swimsuits and that says a lot because swimsuits are my obsession.

Date of experience: September 23, 2017
Texas
1 review
0 helpful votes
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Good Quality
September 24, 2017

Zaful has a lot of really cute and trendy clothes for a low price. Make sure to check the sizing chart and the materials the clothes are made from so that you can ensure everything will fit and look nice. If you do this, everything will look and fit like it does in the pictures. Shipping can also be really fast if you order things that are in stock already. They also have great customer service. I've ordered a lot from them, but once an item was missing piece. They got back to me within a day and fixed the issue.

Date of experience: September 23, 2017
Hong Kong
1 review
3 helpful votes
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Terrible service
September 25, 2017

They made several mistakes in my order.
Firstly, they sent out with two missing items.
Secondly, when i ask them what happened? They said one of them is back-ordered, another one is still pending. If back-ordered, why not inform me before i ask? Why not grouping the items together to send out?
Thirdly, the total amount of my order is US$128.03 and i can enjoy the discount if the order is over US$100. When they refund me the back-ordered item which is US$16.49, they only refund me US$14.55. Actually without this item, my bill for this order should be US$128.03 - US$16.49 = US$111.54 which is still over US$100 that i can still enjoy the discount. I don't understand why i have to bear this loss for this back-order condition. But i don't plan to keep claiming at first.

Finally, they sent out the last missing item.
But the most terrible is that they sent me the wrong item.
That is totally not my ordered one.
How can they make things wrong again and again?
I am still waiting for their reply how to settle it.

Date of experience: September 23, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Lau,
We apologize for the inconvenience we may have caused to you.

Since there are too many orders on our websites, the stock quantity changes very fast.

We have also submitted this stock issue to our related colleague to improve it.

Please note that you have enjoyed the discount for the order. You paid 14.55USD for the unshipped item actually.

For more details, we have sent you an email with our solution, would you please check and reply it?

We look forward to hearing from you.

Best Regards
Zaful Customer Service

Philippines
1 review
0 helpful votes
Follow Michelle F.
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I ordered a total of 3 bikinis. I got a free international shipment for a minimum of 30$, not a bad deal at all. Received 2 of the items just within 2 days. When within a week the last item didn't arrive, I got in touch with their contact center. Best customer service ever. Fast response and they immediately gave me choices on the refund. Items, specially the bikinis, are very affordable as well.

Date of experience: September 23, 2017
BA
1 review
8 helpful votes
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I was not sure what to expect, when it comes to quality of items and delivery. On the 5th of september I placed my order and I received my things on 21st. Which is fine considering that I live in the Eastern Europe. So I was satisfied with that. I ordered three items, a sweater, a lace dress and cheap sunglasses. The dress is a top notch, I'm very satisfied with it, the sweater as well. Sunglasses were for my sister and she is in love with them.
So I had overall a really good experience and will be shopping there again.

Date of experience: September 23, 2017
AE
1 review
0 helpful votes
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Value for money
September 24, 2017

So far, all items I received were of good quality. Their customer service team is also very responsive to all queries I have raised. I think I won't be needing to go to malls to shop now. Zaful is already a reliable shopping place, especially for plus sized women like me!

Date of experience: September 22, 2017
Rhode Island
1 review
3 helpful votes
Follow Alexis T.
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I ordered 2 bathings suits and each were delivered to me separately. Not only that but their standard delivery is NOT standard. If you do not go through their website and read about delivery you will not know that they consider standard to be 10 days minimum. I complained about this to customer service but they did not care. To boot when I finally got the bathing suits they were tiny and looked like they were made for children! I ordered medium and a large just in case one fit and the other didn't. Both looked to be the same tiny size though. Customer service was ridiculous overall and no one would answer the phone when I would call. When they did get back to me when I would write messages they got back slowly. It was a bad experience all around and I would not recommend buying from here to anyone!

Date of experience: September 22, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Alexis,
We regret that you are having issues with the size of our items.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

If you prefer to contact us on the phone, please call us from MON-SUN 16:30 TO 00:00 (Pacific time) on our US&CANADA helpline number: +(1)-888-830-0888, or MON-SUN 07:30 TO 18:00 (Greenwich Mean Time +8 hours) on our worldwide number: +(001)-888-830-0888.

We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.

We look forward to hearing from you.

Best Regards
Zaful Customer Service

New Zealand
1 review
0 helpful votes
Follow Sunny K.
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So cute!
September 23, 2017

Their clothes are so cute, many many options and cheap but quality products!
I bought a couple of products that came quickly which I am very satisfied in.
I am definitely planning to keep using the site in the future. It will become one of your favourite sites as well once you try it! :)

Date of experience: September 22, 2017
Australia
1 review
0 helpful votes
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Up to standard
September 23, 2017

Great website if you're looking to buy and outfit or bikini without spending too much $$$!
I find that whenever I'm looking for something, Zaful is always where I find what I like. Unlike other businesses, it has a wide range of products - they don't just focus on one model, which is a plus for us women who are beautiful in all different shapes and sizes - they have got our back!
I must also mention that the quality was surprisingly good (I've ordered both bikinis and clothes). As soon as we see the low prices we automatically think 'scam' or 'bad quality', but I can assure you it's not a scam and certainly has really good quality!
Go ahead and click the purchase button because it's so damn worth it

Date of experience: September 22, 2017
Brazil
1 review
0 helpful votes
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I loved
September 23, 2017

I loved buying for Zaful, site with great usability and plenty of products! Fast delivery, quality and cheap products!

Date of experience: September 22, 2017
California
1 review
0 helpful votes
Follow Mikayla T.
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I ordered a swimming suit from here. I loved that it looked exactly like the pictures and the material didn't feel or look cheap. The shipping was longer than I expected, but for the price it's not worth complaining about. The only thing is that the sizes run a little small, so order 1 or 2 sizes up and make sure to take your measurements!

Date of experience: September 22, 2017
Florida
1 review
0 helpful votes
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Best site ever!
September 23, 2017

This site is amazing! I have bought tons of stuff from this site and every single buy gets better and better! The products are high quality and come quick. Everything is great from this site and I will continue to buy from there always!

Date of experience: September 22, 2017
Brazil
1 review
0 helpful votes
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Great cost-benefit
September 23, 2017

I really enjoyed buying at Zaful. I found the price great as well as the quality of the products. Everything very fashion and new here in Brazil. It could have come a little faster, but I understand it's a long way, plus freight will be free! I already told several friends and they also did their shopping. I am waiting for new products to buy again. Oh, the glasses are a little bigger than I imagined, but I enjoyed it anyway.

Date of experience: September 22, 2017
New York
1 review
0 helpful votes
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Pleasantly surprised
January 26, 2019

Pleasantly surprised with my order. Ordered 3 bathing suits and they all looked exactly like the pictures online. The medium size fit a little small but the two larges were fine. It was split into 2 separate shipments because one was on back order. I received the first package pretty quickly, but the second took about a month but I knew it was on back order so cant really complain. Overall I had a good experience with this website.

Date of experience: September 22, 2017
Illinois
1 review
0 helpful votes
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Low prices great quality!
September 23, 2017

I loved it. The bathing suit I got was Greta the color was nice. It showed the same thing on the website and I got the same exact thing. Usually most places u get it and its not the same. I trust Zaful and I will use zaful again!

Date of experience: September 22, 2017
Massachusetts
1 review
0 helpful votes
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AMAZING
September 23, 2017

My experience with Zaful was absolutely amazing! First of all, the bathing suit I ordered was what was pictured perfectly and was very cute and comfy! Unfortunately, the bottoms were too small. I reached out to Zaful's customer service to advise that the bottoms I received were to small and asked if I could exchange them. I was nervous about exchanging because I know some company's make you pay a lot of shipping, but not Zaful! They went above and beyond for me! They send me a larger bathing at no extra cost. I had an awesome experience with Zaful and will definitely be purchasing future bathing suits from them.

Date of experience: September 22, 2017
Spain
1 review
0 helpful votes
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Best website for shopping!
September 23, 2017

Hello! I placed an order at Zaful a few months ago to buy bathing suits for this summer. I bought a bikini and a swimsuit, and I had to restrain myself from buying all of them!

Zaful has an incredible variety of products and all of them with the necessary information to know at all times what you are buying. In addition, some products take you to others, so I have always found clothes of my taste!

The payment was very simple and at all times was accompanied by check emails. I bought a bikini and a swimsuit, each with different shipping periods, so they arrived on different days but in the best possible conditions. The size is adequate, the quality of the garment is very good, and are designs that I had never found in any other store. I am sure that I will continue to use them and buy in Zaful. I highly recommend it!

Date of experience: September 22, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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