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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I have ordered a few items in Zaful, and i'm very pleased. The items look exactly as shown on pictures. I most like the fact that the items in Zaful are less common and much more designer look than other sites i use.
I bought a swimsuit online from Zaful and I cannot wait to order again. It was my first time ordering from the site and I was so impressed. The suit was true to size and the quality was INCREDIBLE. Best of all, I used a coupon on top of the already ridiculously low price, and only paid $10.43. A quality two-piece bikini for $10 is amazing. I would have been willing to pay $60 for the quality of the suit I got. Their customer service was also great - quick to respond and showed a genuine concern for all of my questions. Will be ordering again!
Everything i have ordered has come within the time period (2-3 weeks), super cheap and the quality is good. Sizes are probably a little bit bigger than your average sizes so make sure you check the measurements!
I ordered a couple swimsuits and a romper from Zaful and absolutely loved them! They came in within the expected 2 weeks so I was able to wear them on my vacation which I was super happy about. I bought 3 swimsuits and a romper all under $40 and I couldn't be more impressed with the quality of the items and how prompt they were with delivering them. I defineltey will use Zaful from now on when ordering swimsuits and that says a lot because swimsuits are my obsession.
Zaful has a lot of really cute and trendy clothes for a low price. Make sure to check the sizing chart and the materials the clothes are made from so that you can ensure everything will fit and look nice. If you do this, everything will look and fit like it does in the pictures. Shipping can also be really fast if you order things that are in stock already. They also have great customer service. I've ordered a lot from them, but once an item was missing piece. They got back to me within a day and fixed the issue.
They made several mistakes in my order.
Firstly, they sent out with two missing items.
Secondly, when i ask them what happened? They said one of them is back-ordered, another one is still pending. If back-ordered, why not inform me before i ask? Why not grouping the items together to send out?
Thirdly, the total amount of my order is US$128.03 and i can enjoy the discount if the order is over US$100. When they refund me the back-ordered item which is US$16.49, they only refund me US$14.55. Actually without this item, my bill for this order should be US$128.03 - US$16.49 = US$111.54 which is still over US$100 that i can still enjoy the discount. I don't understand why i have to bear this loss for this back-order condition. But i don't plan to keep claiming at first.
Finally, they sent out the last missing item.
But the most terrible is that they sent me the wrong item.
That is totally not my ordered one.
How can they make things wrong again and again?
I am still waiting for their reply how to settle it.
I ordered a total of 3 bikinis. I got a free international shipment for a minimum of 30$, not a bad deal at all. Received 2 of the items just within 2 days. When within a week the last item didn't arrive, I got in touch with their contact center. Best customer service ever. Fast response and they immediately gave me choices on the refund. Items, specially the bikinis, are very affordable as well.
I was not sure what to expect, when it comes to quality of items and delivery. On the 5th of september I placed my order and I received my things on 21st. Which is fine considering that I live in the Eastern Europe. So I was satisfied with that. I ordered three items, a sweater, a lace dress and cheap sunglasses. The dress is a top notch, I'm very satisfied with it, the sweater as well. Sunglasses were for my sister and she is in love with them.
So I had overall a really good experience and will be shopping there again.
So far, all items I received were of good quality. Their customer service team is also very responsive to all queries I have raised. I think I won't be needing to go to malls to shop now. Zaful is already a reliable shopping place, especially for plus sized women like me!
I ordered 2 bathings suits and each were delivered to me separately. Not only that but their standard delivery is NOT standard. If you do not go through their website and read about delivery you will not know that they consider standard to be 10 days minimum. I complained about this to customer service but they did not care. To boot when I finally got the bathing suits they were tiny and looked like they were made for children! I ordered medium and a large just in case one fit and the other didn't. Both looked to be the same tiny size though. Customer service was ridiculous overall and no one would answer the phone when I would call. When they did get back to me when I would write messages they got back slowly. It was a bad experience all around and I would not recommend buying from here to anyone!
Dear Alexis,
We regret that you are having issues with the size of our items.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
If you prefer to contact us on the phone, please call us from MON-SUN 16:30 TO 00:00 (Pacific time) on our US&CANADA helpline number: +(1)-888-830-0888, or MON-SUN 07:30 TO 18:00 (Greenwich Mean Time +8 hours) on our worldwide number: +(001)-888-830-0888.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you.
Best Regards
Zaful Customer Service
Their clothes are so cute, many many options and cheap but quality products!
I bought a couple of products that came quickly which I am very satisfied in.
I am definitely planning to keep using the site in the future. It will become one of your favourite sites as well once you try it! :)
Great website if you're looking to buy and outfit or bikini without spending too much $$$!
I find that whenever I'm looking for something, Zaful is always where I find what I like. Unlike other businesses, it has a wide range of products - they don't just focus on one model, which is a plus for us women who are beautiful in all different shapes and sizes - they have got our back!
I must also mention that the quality was surprisingly good (I've ordered both bikinis and clothes). As soon as we see the low prices we automatically think 'scam' or 'bad quality', but I can assure you it's not a scam and certainly has really good quality!
Go ahead and click the purchase button because it's so damn worth it
I loved buying for Zaful, site with great usability and plenty of products! Fast delivery, quality and cheap products!
I ordered a swimming suit from here. I loved that it looked exactly like the pictures and the material didn't feel or look cheap. The shipping was longer than I expected, but for the price it's not worth complaining about. The only thing is that the sizes run a little small, so order 1 or 2 sizes up and make sure to take your measurements!
This site is amazing! I have bought tons of stuff from this site and every single buy gets better and better! The products are high quality and come quick. Everything is great from this site and I will continue to buy from there always!
I really enjoyed buying at Zaful. I found the price great as well as the quality of the products. Everything very fashion and new here in Brazil. It could have come a little faster, but I understand it's a long way, plus freight will be free! I already told several friends and they also did their shopping. I am waiting for new products to buy again. Oh, the glasses are a little bigger than I imagined, but I enjoyed it anyway.
Pleasantly surprised with my order. Ordered 3 bathing suits and they all looked exactly like the pictures online. The medium size fit a little small but the two larges were fine. It was split into 2 separate shipments because one was on back order. I received the first package pretty quickly, but the second took about a month but I knew it was on back order so cant really complain. Overall I had a good experience with this website.
I loved it. The bathing suit I got was Greta the color was nice. It showed the same thing on the website and I got the same exact thing. Usually most places u get it and its not the same. I trust Zaful and I will use zaful again!
My experience with Zaful was absolutely amazing! First of all, the bathing suit I ordered was what was pictured perfectly and was very cute and comfy! Unfortunately, the bottoms were too small. I reached out to Zaful's customer service to advise that the bottoms I received were to small and asked if I could exchange them. I was nervous about exchanging because I know some company's make you pay a lot of shipping, but not Zaful! They went above and beyond for me! They send me a larger bathing at no extra cost. I had an awesome experience with Zaful and will definitely be purchasing future bathing suits from them.
Hello! I placed an order at Zaful a few months ago to buy bathing suits for this summer. I bought a bikini and a swimsuit, and I had to restrain myself from buying all of them!
Zaful has an incredible variety of products and all of them with the necessary information to know at all times what you are buying. In addition, some products take you to others, so I have always found clothes of my taste!
The payment was very simple and at all times was accompanied by check emails. I bought a bikini and a swimsuit, each with different shipping periods, so they arrived on different days but in the best possible conditions. The size is adequate, the quality of the garment is very good, and are designs that I had never found in any other store. I am sure that I will continue to use them and buy in Zaful. I highly recommend it!
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Lau,
We apologize for the inconvenience we may have caused to you.
Since there are too many orders on our websites, the stock quantity changes very fast.
We have also submitted this stock issue to our related colleague to improve it.
Please note that you have enjoyed the discount for the order. You paid 14.55USD for the unshipped item actually.
For more details, we have sent you an email with our solution, would you please check and reply it?
We look forward to hearing from you.
Best Regards
Zaful Customer Service