Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ZAFUL

ZAFUL

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate ZAFUL?
grey stargrey stargrey stargrey stargrey star

ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
This company does not typically respond to reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Ronna G.
Unfollow Ronna G.
Share Review
Report Review

No issues at all! 86nl9315
September 30, 2017

I ordered 2 bikinis from Zaful. Both came in less than a month and the quality on both is outstanding. The first one was a Wrap Tie Crossover Bikini. It's feels like expensive swim suit material and fit according to size chart.
The second Crisscross High Neck Bikini is just a good quality as the first. This one was a bit more loose than the other but it still fit! I have had to rips tears or seam problems and I have worn then countless times. They have become my new favorite bikinis!

Date of experience: September 28, 2017
Michigan
1 review
0 helpful votes
Follow Rachel I.
Unfollow Rachel I.
Share Review
Report Review

Unique store with its perks
September 30, 2017

I think Zaful is honestly a great website with affordable, unique styles! Every time I wear their items, I always get complimented and people love my outfits. I've been ordering from them for a while and the only issue I had was that a romper I purchased got torn in like two wears. However, I contacted them and got a full refund for it back :) As for the delivery time, it takes so long to get to me so if you want to wear something for like an near occasion, I would not suggest shopping on Zaful. Also, the sizing might be weird in comparison to other stores so I usually measure myself to get accurate measurements and so far I haven't had issues with wrong sizes. Overall, I think Zaful is a great, unique store and I would definitely keep ordering from the site :)

Date of experience: September 27, 2017
Australia
1 review
0 helpful votes
Follow Rachael W.
Unfollow Rachael W.
Share Review
Report Review

Good quality good prices
September 28, 2017

The quality was exceptionally high for the price, many of my items being lined as well as nicely sewn. The products look like the images, but it is important to look closely at the images, especially the hems and edges so you aren't surprised if they edge is left bare of if it is just over locked. I had a good experience with customer service after having blank emails sent through and overall it was a very positive experience. I will definitely shop again despite the lengthy shipping times!

Date of experience: September 27, 2017
Alabama
1 review
0 helpful votes
Follow Gracie C.
Unfollow Gracie C.
Share Review
Report Review

Actually good
September 28, 2017

I really enjoyed ordering from this site. They have cute stuff, good prices, and friendly customer service. I ordered the wrong size and they easily sent me a new swimsuit in the correct one. It was an overall good experience, and I have recommended Zaful to a bunch of friends and hope to order again soon. It was actually great.

Date of experience: September 27, 2017
Mexico
1 review
0 helpful votes
Follow Alejandra J.
Unfollow Alejandra J.
Share Review
Report Review

I have ordered swimsuits in this web site and I love them, I think these are the best items you can get here because they are so cheap and the quality is awesome.
The clothes are good, not the best quality but for the price they are great.
The delivery some times takes more time than estimated, so have that in mind.
Usually the items are small, so I usually recommend ordering a size up (of course it depends in the type of item you are buying)
Ordering number: UM**************
Date: August 18.2017
Nick name: 8vsz7c72

Date of experience: September 27, 2017
Florida
1 review
0 helpful votes
Follow Gabriella M.
Unfollow Gabriella M.
Share Review
Report Review

Cheap Trendy Clothing!
September 28, 2017

I stumbled upon zaful through my facebook timeline and all I can say is I'm so glad! This site offers extremely affordable clothing and everything is cute. I ordered two dresses and they were so cute and fit very nicely. The only thing is you should pay attention to their sizing and make sure you read the reviews under all of the items you are thinking about purchasing and you will be fine.

Date of experience: September 27, 2017
Arizona
1 review
0 helpful votes
Follow Alyssa K.
Unfollow Alyssa K.
Share Review
Report Review

Cheap with Some Strings
September 28, 2017

I really do like Zaful! Unfortunately like every online company, it can be hard to match clothing sizes. While it kinda sucks, I DEFINITELY recommend pulling out the tape measure on these and really measuring yourself to the charts of the item you are looking for because sizes vary per item. Their jewelry is spot on as well as their makeup brushes. I am not sure about their makeup as it does not state if they are cruelty free or not but considering they probably made in China, I am assuming they arent so cruelty free make-up lovers, watch out for that. But their clothes are obviously their high point. And SUPER cute. Regardless their customer service is really nice and the time I contacted them about a defect, they handled it well. My recent order included a white dress that came already dirty but considering how cheap it is, I am not really too upset especially since I plan to ship it back. Also I know shipping is slower so don't order if you are wanting to get it super soon. They can sell so cheap probably because they dont spend $10 quickly shipping you your $15 dress. But since it does take like 3 weeks to come, it is so awesome to receive a package you forgot about and pushed to the back of your head!

Date of experience: September 27, 2017
Michigan
1 review
0 helpful votes
Follow rachel d.
Unfollow rachel d.
Share Review
Report Review

Quick response
September 28, 2017

I ordered a bathing suit a couple months ago from the website for a vacation i was going on. The shipping didn't take long which was good and once i received the bathing suit it was good quality. The fit of it was not good though so i needed to order a size up. I contacted customer service and they responded fast and told me i could either receive a refund or have them send me a new one in a different size. They worked with me and were very generous as they told me to just keep the one that does not fit and they would just send me a new one. They made it super easy

Date of experience: September 27, 2017
California
1 review
0 helpful votes
Follow Natalia P.
Unfollow Natalia P.
Share Review
Report Review

My favorite Onilne shop!
September 28, 2017

I have become a loyal customer of Zalful based off of their product of their quality, price range, and customer service! I love that people can leave reviews on the clothes so you can see what they look like on other people and I have loved everything I have ever ordered. This has become my go-to for shopping. The few times I have needed to make adjustments to my order the customer service team goes above and beyond to make sure everything is sent to me in a timely manner. I love their wide array of swimsuits, they fit true to size and are always great quality. If ever I need to return something the process is seamless!

Date of experience: September 27, 2017
California
1 review
0 helpful votes
Follow Vivian A.
Unfollow Vivian A.
Share Review
Report Review

Love it
February 18, 2021

I recently ordered a pair of sunglasses, a bathing suit, and two matching set outfits for an event I had. I received compliments every time I wore my outfits. The quality is great! The prices are even better! You can never go wrong with ordering something from Zaful. The shipping is fast considering it comes from China, and it's easy to track your package! All of the items are neatly packaged and if something might be fragile, like my sunglasses, they will put bubble wrap around it.

Date of experience: September 27, 2017
TW
1 review
0 helpful votes
Follow Yu M.
Unfollow Yu M.
Share Review
Report Review

The reason I have ordered from zaful so many times is that they sell nice quality products but with very affordable prices.

Date of experience: September 27, 2017
Bulgaria
1 review
0 helpful votes
Follow Keti B.
Unfollow Keti B.
Share Review
Report Review

It's a pleasure for me to give a honest review about product and service that Zaful provides. I have learnt about Zaful from a youtuber and since then I really wanted to purchase something. I am very skeptical when it comes to online shopping because I am not sure about the security of the information I have to give, the quality of the products and the way my order will be delivered. Although, I have read a lot of good reviews for Zaful, so I manage to purchased from them even though my fears.
I opened Zaful and from the first page I saw a modern, presenting site which won me as a customer.
I ordered 2 swimsuits and a denim skirt. The products arrived in 20 days and I was able to see every day where my package is because of a tracking number that have been given to me. The shipping fee was very low also. Everything in the order was my size, the quality was amazing for such an affordable price and I absolutely loved them. Everything was the same as the pictures.
I recommend Zaful and will definitely will order more from them.
Stay awesome!

Date of experience: September 27, 2017
Germany
1 review
0 helpful votes
Follow Elisa G.
Unfollow Elisa G.
Share Review
Report Review

I ordered a couple of swimsuits and a really nice tiny backpack from Zaful and I absolutely loved them! They came in within the expected 2 weeks so I was able to wear them on my vacation which I was super happy about.

Date of experience: September 27, 2017
Florida
1 review
0 helpful votes
Follow Bianca R.
Unfollow Bianca R.
Share Review
Report Review

Amazing
September 28, 2017

I absolutely love this website. Their staff is always so nice and helpful. Always love the styles and prices! Have about 10 of their bathing suits! Totally recommend for all types of clothing. I am a faithful zaful customer! -zoey

Date of experience: September 26, 2017
California
1 review
0 helpful votes
Follow divya k.
Unfollow divya k.
Share Review
Report Review

Would order again!
September 27, 2017

I ordered 6 bikinis and they all fit great! As long as you heed the size guide, they are true to size and fairly good quality. I also ordered 2 necklace sets that were super cute! I wear them all the time and have had no issues so far! The only negative was that shipping took a bit long, but for the price and quality, it's definitely worth it!

Date of experience: September 26, 2017
Canada
1 review
0 helpful votes
Follow Emma W.
Unfollow Emma W.
Share Review
Report Review

You get what you pay for
September 27, 2017

Zaful offers tons of cute styles especially lots of bathing suits. Out of the few orders I've placed (all of which were bathing suits) I have had a varied experience. Some of the bathing suits turned out to be decent quality and were true to size. However, many of them ran small and/or were very thin or otherwise not great quality. Also, shipping takes forever. Overall, the value for what you pay is excellent. Just be mindful that every purchase may not work out.

Date of experience: September 26, 2017
Maryland
1 review
0 helpful votes
Follow Alyssa T.
Unfollow Alyssa T.
Share Review
Report Review

Great Prices, Great Styles
September 27, 2017

I've ordered a dress and a couple of swimsuits from Zaful. Everything I purchased came on time and intact. The clothing fit great and I receive compliments every time I wear these items. Zaful has affordable prices for trendy high quality clothes. Overall, I'm very pleased with my purchases from Zaful and will be ordering from them again.

Date of experience: September 26, 2017
Florida
1 review
0 helpful votes
Follow Lolo w.
Unfollow Lolo w.
Share Review
Report Review

This website had done me really good. It is affordable and has great options. I love ordering from this website. The only complaint is that it takes a while to receive the products. But overall this is a great online website that I am definitely using again.

Date of experience: September 26, 2017
Georgia
1 review
0 helpful votes
Follow Dallas S.
Unfollow Dallas S.
Share Review
Report Review

Worth the Wait
September 27, 2017

Although Zaful has a long shipping time, its items are worth it. They are afforable, trendy, and very flattering! I love this site so much. The quality of the clothing is amazing. I spent weeks and many different businesses searching for a specific bikini style I wanted, then I came across Zaful, and tried it out. I fell in love with the bikini and it is my favorite! Love Zaful.

Date of experience: September 26, 2017
Italy
1 review
0 helpful votes
Follow MariaLaura A.
Unfollow MariaLaura A.
Share Review
Report Review

Zaful has become my favorite online store: low prices, lots of discounts, amazing quality and also a good customer service (there was one small problem with an order once, but they helped me quickly and solved it). I have bought items from Zaful a couple of times and I'm definitely going to buy from them again!

Date of experience: September 26, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
See all photos