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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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GB
4 reviews
1 helpful vote
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Very good quality
November 21, 2017

For the price, things come in a very good condition and quality. Never received anything damaged. Usually the postage takes about two weeks. I'm always happy with the customer service even when something goes wrong.

Date of experience: September 30, 2017
Turkiye
1 review
0 helpful votes
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Great website
October 1, 2017

I ordered from zaful 3 times and so far i liked the products that i receieved the shipping was free so that was good the products they sell is affordable and trendy the only problem is i ordered something and they couldnt send me the product because they were out of stock so they refunded my money back bottom line its a great website to shop

Date of experience: September 29, 2017
Illinois
1 review
0 helpful votes
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Love it!
January 26, 2019

I ordered a swimsuit not to long ago from here and its so cute! It's also of very good quality and super inexpensive. They have a large selection of items that are super fashion forward, my favorite would have to be their swimsuits (so many styles). But their clothes are really cute too! I'm planning on getting some sweaters from there for the fall and winter.

Date of experience: September 29, 2017
Colorado
1 review
1 helpful vote
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The dress was cute, but the zipper was malfunctioning. I put in a ticket and they refunded my money quickly. The dress did look a little different in person than on the site, with the fabric being more synthetic and less flowy than it had looked. I have ordered from them before though, and the last dress I got was just like the picture and I got tons of compliments on it.

Date of experience: September 29, 2017
Spain
1 review
0 helpful votes
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Zaful me encanta!
October 4, 2017

El trato con los clientes, las facilidades para poder hacer cada pedido, la cantidad de descuentos que ofrece y el precio que tiene cada prenda son geniales. Colaboro con ellos muy a menudo y no ha habido ni una sola vez en la que los productos que llegasen no fuesen tal y como en la foto o se adaptasen al precio que pedían por ellos. La calidad, en la mayoría de sus prendas, (o al menos en las que he recibido por el momento) es igual a la de muchas tiendas inditex, que en muchas ocasiones, se parecen bastante estéticamente a alguna prenda estrella de inditex pero por la mitad de precio.

Date of experience: September 29, 2017
Virginia
1 review
0 helpful votes
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I started ordering from Zaful this year, and wish I had started sooner! Everything ships so fast and fits so good. I really couldn't say enough about their awesome prices, and what you get for your money. Definitely recommend Zaful to my friends

Date of experience: September 29, 2017
Brazil
1 review
0 helpful votes
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Good quality products
September 30, 2017

I ordered two bikinis and I loved them! Good quality fabric and true to size, except one of them, which the bottom was a bit different than the picture, but still liked it. My only complain is that both products arrived way after the deadline. One item was shipped right after the purchase, the other one was shipped after the arrival stipulated date. Despite the long wait, it is a good quality store and the team answer doubts and solve problems fast and very clear.

Date of experience: September 29, 2017
California
1 review
0 helpful votes
Follow Dana M.
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Love the pricing, love the quality, and love the fit of everything I've ordered from Zaful so far! I'd definitely keep coming back and would absolutely recommend it to my friends and family!

Date of experience: September 29, 2017
Ohio
1 review
1 helpful vote
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Very affordable cute items
September 30, 2017

I ordered a bikini from Zaful and it was exactly like the picture, fit true to size and was very affordable, I will definitely be ordering more for my upcoming vacation

Date of experience: September 29, 2017
Italy
1 review
0 helpful votes
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Good
September 30, 2017

Ive have bought a dress, this item is very nice and i love it, I thought it was a low quality item but I'm really okay, I washed it many times and it's still perfect, I'm happy to have bought from this site and I'll definitely buy something else. Very good value for money.

Date of experience: September 29, 2017
Florida
1 review
0 helpful votes
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Love!
September 30, 2017

Quick shipping and low prices, the quality was perfect, and Im definitely going to be buying from them again,

Date of experience: September 29, 2017
Canada
1 review
0 helpful votes
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Awesome!
September 30, 2017

Great experience, ordered a bathing suit and it was awesome! Came super quickly, and fit very well! I am looking forward to ordering more!

Date of experience: September 29, 2017
California
1 review
0 helpful votes
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Not too good to be true!
September 30, 2017

I came across awful from an online ad and decided to check it out. Over the past year I've ordered 11 bathing suits and multiple pieces of clothing, ranging from sweatshirts to dresses all from Zaful. Everything that has come to my door has sit and exceeded my expectations. The fabric of most of the clothes are a bit lighter than most clothing brands but their prices are SO much cheaper. You are getting more than what you're paying for and they ship your items to you within a week.

Date of experience: September 28, 2017
Italy
1 review
0 helpful votes
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Good quality bathing suits
September 30, 2017

I was very pleasantly surprised by the high quality of the garment I bought. The suit is exactly like depicted in the pictures, the material is strong and thick and it is lined (which is quite unusual for this price range). The top padding was a little creased and wasn't really my cup of tea but removing it was easy and didn't damage the item. Delivery time was quite long (around 4 weeks) but understandably so. Overall very positive experience, i will buy again.

Date of experience: September 28, 2017
New Mexico
1 review
0 helpful votes
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Cute and affordable
September 30, 2017

This website has trendy clothes for really affordable prices. Although it does take a while to get your purchases, its worth it because in regular stores you're paying double what you pay here at Zaful! I bought a shirt that looks like its from brandy Melville and also a bodysuit that I wore for my birthday. Check their stuff out you won't regret it

Date of experience: September 28, 2017
Missouri
1 review
1 helpful vote
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DO NOT BUY FROM THEM
September 30, 2017

Horrendous customer service. Won't give me a refund on items I returned months ago. Not to mention the quality of all items ordered was beyond horrendous. Unbelievable. I will never purchase anything from them again.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 28, 2017
Charlie F. ZAFUL Rep
over a year old

Dear E,
We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have received your return package and refunded you in full.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best Regards
Zaful Customer Service

Croatia
2 reviews
0 helpful votes
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I am in love
December 11, 2017

I ordered from Zaful.com two hoodies and I am in love honestly!
Shipping was extremely fast, It came to Croatia for 2 weeks and I was so happy how fast it came! When i opened the package it was very professional, my items were in Zaful logo bag and my hoodies had nice smell!
My size is M and I ordered M and it fits me perfectly! Material is good I washed every item and I didn´t had any problem with it! I love how comfy my hoodies are I enjoy to wear them! This is not my first Zaful order, I am buyer for a year and I am satisfied every time with every item and customer service!

Date of experience: September 28, 2017
Indiana
1 review
0 helpful votes
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Customer service was fast and reassuring. Shipping was quick and products received were as mentioned. Happy with overall services.

Date of experience: September 28, 2017
Australia
1 review
0 helpful votes
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Everything was great
September 30, 2017

The bathers I purchased were great quality better than what I expected and the sizing was very good, the colours and design were true to the pictures. Would definitely recommend zaful to all my friends. The shipping was really fast and I like how the bathers were in bags to protect them. The website is very good layout and easy to look through, I will be making more purchases on zaful in the future.:)

Nickname: meshikat

Order date: 21june 2017

Date of experience: September 28, 2017
Philippines
1 review
0 helpful votes
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Shopping at Zaful is definitely one of the best shopping choices I made! Its easy as 1-2-3 and their customer service is super quick to respond to your every need or query - whether before or after sale. The bikinis I got were of good quality, just make sure to check your sizes carefully according to the size chart and you will be good to go! Not to mention they have this cool point system that allows you to earn points while shopping and can be converted into cash value upon checkout! Their international shipping is also very affordable, can you imagine 5 dollars for international express shipping? Whoa!

Date of experience: September 28, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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