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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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For the price, things come in a very good condition and quality. Never received anything damaged. Usually the postage takes about two weeks. I'm always happy with the customer service even when something goes wrong.
I ordered from zaful 3 times and so far i liked the products that i receieved the shipping was free so that was good the products they sell is affordable and trendy the only problem is i ordered something and they couldnt send me the product because they were out of stock so they refunded my money back bottom line its a great website to shop
I ordered a swimsuit not to long ago from here and its so cute! It's also of very good quality and super inexpensive. They have a large selection of items that are super fashion forward, my favorite would have to be their swimsuits (so many styles). But their clothes are really cute too! I'm planning on getting some sweaters from there for the fall and winter.
The dress was cute, but the zipper was malfunctioning. I put in a ticket and they refunded my money quickly. The dress did look a little different in person than on the site, with the fabric being more synthetic and less flowy than it had looked. I have ordered from them before though, and the last dress I got was just like the picture and I got tons of compliments on it.
El trato con los clientes, las facilidades para poder hacer cada pedido, la cantidad de descuentos que ofrece y el precio que tiene cada prenda son geniales. Colaboro con ellos muy a menudo y no ha habido ni una sola vez en la que los productos que llegasen no fuesen tal y como en la foto o se adaptasen al precio que pedían por ellos. La calidad, en la mayoría de sus prendas, (o al menos en las que he recibido por el momento) es igual a la de muchas tiendas inditex, que en muchas ocasiones, se parecen bastante estéticamente a alguna prenda estrella de inditex pero por la mitad de precio.
I started ordering from Zaful this year, and wish I had started sooner! Everything ships so fast and fits so good. I really couldn't say enough about their awesome prices, and what you get for your money. Definitely recommend Zaful to my friends
I ordered two bikinis and I loved them! Good quality fabric and true to size, except one of them, which the bottom was a bit different than the picture, but still liked it. My only complain is that both products arrived way after the deadline. One item was shipped right after the purchase, the other one was shipped after the arrival stipulated date. Despite the long wait, it is a good quality store and the team answer doubts and solve problems fast and very clear.
Love the pricing, love the quality, and love the fit of everything I've ordered from Zaful so far! I'd definitely keep coming back and would absolutely recommend it to my friends and family!
I ordered a bikini from Zaful and it was exactly like the picture, fit true to size and was very affordable, I will definitely be ordering more for my upcoming vacation
Ive have bought a dress, this item is very nice and i love it, I thought it was a low quality item but I'm really okay, I washed it many times and it's still perfect, I'm happy to have bought from this site and I'll definitely buy something else. Very good value for money.
Great experience, ordered a bathing suit and it was awesome! Came super quickly, and fit very well! I am looking forward to ordering more!
I came across awful from an online ad and decided to check it out. Over the past year I've ordered 11 bathing suits and multiple pieces of clothing, ranging from sweatshirts to dresses all from Zaful. Everything that has come to my door has sit and exceeded my expectations. The fabric of most of the clothes are a bit lighter than most clothing brands but their prices are SO much cheaper. You are getting more than what you're paying for and they ship your items to you within a week.
I was very pleasantly surprised by the high quality of the garment I bought. The suit is exactly like depicted in the pictures, the material is strong and thick and it is lined (which is quite unusual for this price range). The top padding was a little creased and wasn't really my cup of tea but removing it was easy and didn't damage the item. Delivery time was quite long (around 4 weeks) but understandably so. Overall very positive experience, i will buy again.
This website has trendy clothes for really affordable prices. Although it does take a while to get your purchases, its worth it because in regular stores you're paying double what you pay here at Zaful! I bought a shirt that looks like its from brandy Melville and also a bodysuit that I wore for my birthday. Check their stuff out you won't regret it
Horrendous customer service. Won't give me a refund on items I returned months ago. Not to mention the quality of all items ordered was beyond horrendous. Unbelievable. I will never purchase anything from them again.
I ordered from Zaful.com two hoodies and I am in love honestly!
Shipping was extremely fast, It came to Croatia for 2 weeks and I was so happy how fast it came! When i opened the package it was very professional, my items were in Zaful logo bag and my hoodies had nice smell!
My size is M and I ordered M and it fits me perfectly! Material is good I washed every item and I didn´t had any problem with it! I love how comfy my hoodies are I enjoy to wear them! This is not my first Zaful order, I am buyer for a year and I am satisfied every time with every item and customer service!
Customer service was fast and reassuring. Shipping was quick and products received were as mentioned. Happy with overall services.
The bathers I purchased were great quality better than what I expected and the sizing was very good, the colours and design were true to the pictures. Would definitely recommend zaful to all my friends. The shipping was really fast and I like how the bathers were in bags to protect them. The website is very good layout and easy to look through, I will be making more purchases on zaful in the future.:)
Nickname: meshikat
Order date: 21june 2017
Shopping at Zaful is definitely one of the best shopping choices I made! Its easy as 1-2-3 and their customer service is super quick to respond to your every need or query - whether before or after sale. The bikinis I got were of good quality, just make sure to check your sizes carefully according to the size chart and you will be good to go! Not to mention they have this cool point system that allows you to earn points while shopping and can be converted into cash value upon checkout! Their international shipping is also very affordable, can you imagine 5 dollars for international express shipping? Whoa!
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear E,
We are sorry to hear you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have received your return package and refunded you in full.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Best Regards
Zaful Customer Service