Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
We monitor reviews for authenticity
I am so grateful to have discovered Zaful. This website has so many cute clothes, swimwear, and more for such an affordable cost. I've been purchasing their clothes and swimwear and am in love! They fit great and are so comfy. I am also extremely pleased with their customer service. I had ordered a bathing suit and the bottoms didn't fit to my liking. I contacted the support staff and they shipped me another one in a smaller size for free! I love Zaful and highly recommend taking a look at their website!
I love the items I have ordered from Zaful- the items are fashionable and affordable. I have been stopped on the street before because people wanted to ask me where I got my outfit! I also ordered bikinis from the store several times and they fit so amazingly: I have not been able to find other swimsuits that fit as well to my body: they are extremely flattering and you cannot beat the price! I will be ordering from them again and I'm looking forward to the fall and winter fashion!
I ordered 3 swimsuits from Zaful and the quality of the material was better than I expected considering how inexpensive they were. My only complaint is that they run small. I am a size medium or US 6 in pants and ordered all larges. If XLs were available I definitely would have ordered them. Besides that, I love the style and patterns of each swimsuit I bought.
When I first discovered Zaful I was immediately excited about the product, prices and free delivery! I was a little hesitant at first to purchase from a website that I had not heard much about at first but ended up buying a jacket and maxi dress. I live in New Zealand and was so impressed with how fast it took for my items to arrive (it took about 7 working days). The track and trace system was easy to use and was updated daily putting me at ease. When I opened my parcel I was over the moon to see that my items were exactly as pictured. I bought a size up and was happy with this decision as both items fitted perfectly. I will defiantly be buying from Zaful again and recommending to all my friends and family. Thanks for a wonderful online shopping experience Zaful.
I already bought a lot of stuff from Zaful and I can't fault anything I bought from there.
For the price the quality is great and for example the bikinis are beautiful!
The only thing is the time that orders take to arrive, sometimes very fast, sometimes a little more slow, but it is worth waiting!
I highly recommend buying from Zaful!
I ordered from Zaful to buy two pairs of earrings and a bikini, and i am really satisfied for the service! The shipping is quite quick, it takes two-three weeks and the package is really cured and the products are safe from breaking.
The prices are so low, if compared to the quality, especially for the jewelry. The bikini was special, really pretty and the size was correct. I really loved all the service.
I've Had such an amazing experience with zaful, order process was so easy and it allows for discounts and members to get coupons. The quality of every item I received was so amazing and so genuine.
I was so happy with my clothes that I ordered and received I even wore my bikini that I brought to a very popular spa. I had so many compliments and I couldn't wipe the smile off my face because I loved what I brought so much that I've ordered another few items and cannot wait to receive them!
I ordered 6 bathing suits. All in the same size- M. Most of them were great size on me beside the full bathing suit and the grey one, both were too small.
All of them were quite good quality in exchange of the money except the green "exotic" one. Which was pretty bad quality. And the orange one, a few shells came off just on the first wear.
Over all, I have to say that the quality is good, the costumer service is amazing and everything came pretty fast but in two batches. Which was pretty weird but at least everything came!
Will continue shopping in their site dor sure!
Hey! The app is really easy to use, and the products are very beautiful with high quality. The bathing suits are very comfortable and I am very glad!
Compro mucho en esta tienda, la calidad de sus prendas es cada vez mejor y no tengo problema con las tallas. Suelo pedir casi siempre una talla más de la que uso habitualmente y nunca he tenido problema. Los precios son muy buenos y además siempre tienen muy buenos descuentos y ofertas. Que el envío sea gratis a cualquier parte del mundo es un punto muy bueno. Lo que más me gustan de Zaful son las blusas y los vestidos, aunque los accesorios también son muy bonitos. Sin duda seguiré comprando allí.
Zaful is amazing i discovered this online shop just 3 months ago, and I'm totally inlove with their products. I've recently purchased atleast 4 swimsuits and they are the best, quality is top notch, very affordable and very sexy yet elegant. They have so much range, let it be a swimwear, dresses etc that surely will inspire you to order one and one of the good things as well is the reviews from other people with the picture of the items they pruchased. Shipping is pretty quick considering it came from china, customer service is amazing and there to help you with whatever questions or help you need.
There is a Zaful app where you can download and they have awesome deals and as well as free shipping which makes it more amazing.
I am forever inlove with zaful and will never shop elsewhere especially when it comes to online shopping
Zaful has the largest variety of the cutest, trendiest clothes for amazing prices that you can't miss out on. I recommend Zaful for people trying to slay on a budget 100%
Zaful provide access to quality clothes at affordable prices, they have a wide range of styles to suit many different t tastes. Their review procces makes it a lot easier to buy something on line, especially how customers are encouraged to post photos of products by receiveding Zaful credit
I bought a ear piece, two rompers, and a bracelet and everything I bought fit well and was made by the right material. Everything that was in the description when I purchased the items was correct. I'm definitely purchasing more items from this website and am excited to see what new items they will be coming out with in the future.
All around awful experience, even paid shipping insurance and I have nothing, shipping was free and they don't want to give me a full refund on items not received, because they want me to now cover the free shipping, my guess is nothing was ever shipped... I want my full refund as well as a refund on my shipping insurance, because I received nothing
I ordered a few swimsuits on Zaful and overall my experience was really great. All the swimsuits looked exactly like the picture, the colors were nice. The only thing that I would recommend doing is checking the size because getting the right size is tricky. Not all swimsuits are true to size so you should check the comment section to know whether to size up or not. One of my swimsuit didn't fit and I was immediately refunded the money so I was also very happy with the customer service.
I ordered 4 beautiful swimsuits from Zaful, each was exactly as described in description and user reviews were spot on! The quality was much better than was anticipating, as the cost of the swimwear was very cheap! The ease of ordering, coupled with the great quality meant it was a seamless shopping experience. The shipping isn't lightening fast and the pieces didn't all arrive together but when they arrived it was like Christmas! I have had lots of comments on my red bikini - people couldn't believe how cheap it was! Would definitely shop from here again!
I recently purchased from Zaful for the first time and was very pleased with how the clothing appeared the same as the photos. Shipping time was ok, I had to cancel one item because it shipped a little too late. They refunded me the next day and I love the clothes i did receive!
I looked for cheap clothing and swimwear for months and during my search I discovered Zaful and I literally fell in love! Amazing pieces in ridiculously low prices that anyone can afford! I ordered several times from the website and every time I was amazed. If any problem occurred, Zaful Customer Service kindly solved every problem in my favor! I would recommend this site to anyone.
I have ordered multiple times from this website now. I always love the products I get and I have never had a problem with this store. Their products are always super cute and inexpensive. Shipping can take a while ( usually up to 3 weeks) but I always make sure to place an order 1 month before I will need the products. I am always very happy with my purchase.
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Erin,
We regret the inconvenience we may have caused to you.
Please note that your order has been shipped out. The insurence has been charged by a third party.
We have contacted you via ticket with our solution, please check it and reply to us.
Best Regards
Zaful Customer Service