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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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This was my first purchase with Zaful and I had a great experience buying from them. I ordered for a cardigan and a sweater. The cardigan fit me perfectly but the sweater was slightly big on me. The quality was superb but I had to return it. I told the cutsomer care and they refunded the money immediately and let me keep the sweater too! I will buy from Zaful again soon! The clothes are super reasonable and top notch, absolutely love.
Highly recommend their swimwear, I've had Victoria secret bikinis before and can honestly say I prefer zaful! In regards to clothes, they're really good for basics!
Dear Abigail,
Thank you for your kind review.
Be sure to come back at Zaful soon for all our latest offers.
Thank you.
Best regards,
Zaful Customer Support
Online shopping is great and having found this amazing website have made it a lot better, and easier since they deliver anywhere at really low prices. The items they offer are so incredibly good, i will buying again really soon and highly recommend to anyone.
Affordable prices, amazing quality and great customer service.
I bought 3 bathing suits which i love and they still look as if they were new so quality and price go together, no regrets at all.
Great buy with this company.
Dear Daniela,
Thank you for your sharing.
It is our great honour to hear that you love the items.
Thank you for your support.
Zaful Customer Support
I love their swimwear collection! They always have sales and occasionally have free shipping promos. Shipping may take awhile depending on location but its worth it in my opinion!
Dear Manaka,
Thank you for your trust and support.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
I ordered a bikini from zaful cite. I never received it, and it has been 3 months since my order. A month ago costumer service told me to wait patiently for my order since it should be on its way. Two weeks ago I asked for a refund and I got no reply.
I will not order from this site again!
-Sara
U**************
Dear Sara,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
Zaful Customer Service
Loved the website, their selection of products is amazing, all the most trendy beautiful clothes you can find, and for SO CHEAP! Such a great experience. It may take a while for your order to be delivered but it's so worth it. Definitely recommend!
Dear Maria,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your feedback.
Zaful Customer Support
I actually love Zaful. They have amazing prices for beautiful stuff and constant sales almost all the time. The only fault, I would complain about is the delivery time which takes a while, mostly, due to the headquarters being in China I believe. Nonetheless, I still love Zaful things which always look super chic and expensive when in fact their incredibly cheap.
Dear Tomi,
Thank you for your sharing.
We appreciate that you took the time to write a review.
Thank you.
Zaful Customer Support
I am over all very impressed by this company. The quality of there clothes is very surprising. I have been very Happy with them for the most part.
Dear April,
Thank you for your sharing.
It is our great honour to hear that you love the items.
Thank you for your support.
Zaful Customer Support
This was the first time I ordered from Zaful. They have a great selection. Of course, looking at the price of the items I worried it would be bad quality, etc. The item was back-ordered when I placed the order, and Zaful gave me options if I wanted to switch to a different product or cancel entirely. I chose to wait for the item and very glad I did. When I received the item, I was thrilled. The material was so soft and sewn very well, the fit was flattering. Overall, it is probably my favorite swim suit now. Will be ordering from them again.
Dear Weronika,
We would like to thank you for taking time to write the review.
If any issues, please contact us so that we can resolve the issue for you.
Best regards,
Zaful Customer Support
During summertime I bought several garments on Zaful and I was really surprised. From my first order quality really improved as well as packaging and delivery went faster. I got myself a skirt and the size was as displayed through the size guide. I had the chance to wear it during summer but it's also wearable on colder days. The swimsuit was a bit bigger but I fixed it and I wore it at the seaside. I'm actually very pleased with my purchases.
Dear Customer,
Dear Arianna,
Thank you for your kind review.
Be sure to come back at Zaful soon for all our latest offers.
Thank you.
Best regards,
Zaful Customer Support
I'm buying through this site for months and I'm really excited. All things are of great quality. Prices are low for such high quality items. I love their wardrobe, it's perfect. Each package is safe as things are packed well. Delivery is fast and efficient. My shopping experience via this site is really great.
Dear Tijana,
Thank you for your trust and support.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
I was a little unsure about how the colors actually going to look together, since the skirt is so colorful and I didn't want it to look distasteful. But when I tried it on, I loved it the first second. It is flattening and also looks very dressy and cute. I got many is compliments the first hour I was wearing it. And, pleated skirts are a trend this season!
Dear Anna,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
I love that their clothes are affordable and trendy, however for countries that dont have mail boxes, clothes my not reach you at all, the shipping company does not call or text, they show up and if you're away you dont get your items. Customer service is very good though.
Dear Aamina,
Thank you so much for your trust and support.
We are committed to assisting every customer at any time.
Thank you.
Zaful Customer Support
I am very setisfide with the orders I make over Zaful.com. Every order has arrived before I expected and is the same as the picture. For my, when i do shopping online, it is very important for me to get the product the same as it is in the picture.
I will continue to order through Zaful.com because they follow the trends and offer a very good quality. My experience is very positive and I would everyone recommend to do shopping here, since it is safe and I have not had any problems so far.
Dear Nejra,
We would like to thank you for taking time to write the review.
If any issues, please contact us so that we can resolve the issue for you.
Best regards,
Zaful Customer Support
I discovered Zaful through my little sister. She, unlike me, was daring enough to click on a Facebook advertisement for some nice looking triangle patterned dresses and purchase them for a very cheap price. The only reason I don't usually do this myself is because i'm very dubious about the product actually matching the image shown by the website. When she discovered that it was too big for her she passed it on to me, and i was amazed. It fitted me perfectly, and the fabric was exactly as the picture i'd seen circling around my newsfeed for weeks. I jumped on the site myself and saw quite a few things that were in-trend, and totally what i wanted to own. I bought some beautiful pyjamas, a necklace and a sweater. They arrived when the tracker predicted, and just as before i was so happy with the softness and quality of the fabrics used in all of the garments i bought. The pyjamas are soft and lightweight, while the hoodie was felty and exactly like the close up images on the site. I'm also in love with how easy it is to get discounts, through things as simple as logging in, writing reviews of your products, and telling the odd friend or two. These are all things I would do anyway because my experience was so good! I highly recommend this site to anyone looking for an easy, cheap, reliable, and QUALITY service for clothing. :)
Dear An,
We would like to thank you for taking time to write the review.
It is our great honour to hear you are in love with our items.
Thank you for your support.
Zaful Customer Support
First of all, they have the best swimwear! It's amazing, trendy and it costs nothing!
They have sales every day. They send me emails with real sales in amazing items and some days they have the free shipment. Recommended.
Dear Maria,
Thank you so much for your trust and support.
We are committed to assisting every customer at any time.
Thank you.
Zaful Customer Support
I got a red sweatshirt from here in November. I got it in a size extra large and that was just right for me because I like my sweatshirts to be big on me. The material was like a swimsuit, so it doesn't keep me warm which is what I bought it for. I really wish the sweatshirt was a different material, but that's alright because it was only $1.
Dear Jordan,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
Ordered a top from Zaful as a first try and absolutely love it! I now have 7 items pending in my cart! Really good material and item arrive within the estimated delivery period!
Definitely recommend!
Dear Rhea,
Thank you for taking the time to write your review. We at Zaful really appreciate this.
Best Regards,
Zaful Customer Support
Zaful, in my opinion and honest review, is a great source for certain clothes and accessories! A few tips I would pass along to a customer is check size guides for EVERYTHING. They change with every piece of clothing you select. Also, be patient with shipping. Their policy is clear and has a certain amount of days for shipping. Definitely be cautious if you want your order by a specific date! Customer service is awesome to work with if you have concerns.
Dear Hope,
Thank you for your trust and support.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
I was really surprised of the good quality of my bikini compering to the price! However be careful because S size is really small S compering to the popular shopping chain. The order also arrived in time without any problems. I definitely recommend to try Zaful products.
Dear Magdalena,
Thank you for your sharing.
We appreciate that you took the time to write a review.
Thank you.
Zaful Customer Support
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Vaani,
Thank you for your trust and support.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support