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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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My experience was overall good. The clothes look the same of what it looks like on the image and the quality was good. The only thing is the shipping delay, it's usually long to receive your order.
After all the mess with my order and my communication with zaful customer service and all of a sudden I got a refund of the WHOLE AMOUNT I had spent on my order, although an issue had occurred with only one of the items! Zaful does really try to keep everyone satisfied.
Had ordered three items. One of them was sent in size small while I had ordered a large. They refuse it is their fault while I have all the evidence. The other ones were correct size but quality not good. I had reviewed them on their site but they never posted my comments. They censor our reviews before posting them, which makes sense. The problem is they keep all the good ones and post just a small amount of the bad ones just to make it seem a bit more veritable! So they basically deceive us.
Exactly what I ordered. The skirt looks just like the photo. It is very cool. It is very well made. I can't even belive how cheap it is for the quality. Material is amazing. Absolutely love this site. I hightly recommend buying on thi site. I am in loveand get so many compliments on zaful site. Thank you zaful for my clothes.
Dear Zoi,
We would like to thank you for taking time to write the review.
It is our great honour to hear you are in love with our items.
Thank you for your support.
Zaful Customer Support
My experience with Zaful has been really good: The package I've received is ok, the shipping was quite fast and the items I ordered have very good quality: The dress and the handbag were beautiful and exactly like in the website pictures. Also the prices are nice so overall I feel happy with it. I will order again in this website, in my opinion is a reliable site.
Dear Magdalena,
Thank you for your sharing.
It is our great honour to hear that you love the items.
Thank you for your support.
Zaful Customer Support
As long as you are mindful that you are getting what you pay for, you will have a good experience. I didn't expect much from my first order, but gave it a try anyway - and I was pleasantly surprised! While the quality of every piece (I ordered dresses, playsuits and swimwear) wasn't amazing, it was generally good and exceeded my expectations. Before you purchase anything though, make sure that you check the measurements and the reviews, so you can make an informed choice.
I ordered high neck full floral dress from Zaful for my Dubai holiday. It was the sexiest and prettiest dress I've ever worn. It has a beautiful prints and the colour is exactly as shown on the picture. This dress fits true to size and can be worn at any occasions. The material of the dress is great quality for the price so I'm well chuffed with my purchase. Few of my friends asked me where I bought it from so that's definitely a good sign. I would highly recommend.
Dear Sylvian,
Thank you for your trust and support.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
Before ordering I was a bit sceptical because the prices are so low but then I was like seeing that the prices are so low I won't be risking much. I ordered four swimsuits all large even though I'm usually a medium. I sized up because of the reviews under the swims I liked. Shipping updated regularly and took about a week and a half and the swimsuits fit perfectly and we identical to the pictures on the website.
Dear Gabriel,
We would like to thank you for your kind review.
We offer items with high quality with reasonable price.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
I order online all the time, for years now. Only once ever had an issue with a product which they took care of immediately! I buy from here because their styles are rare to find in my state... so I always get fuss over my Diva outfits <3 Deff my style and fav store ever
Dear Customer,
Thank you so much for your trust and support.
If any issues, please contact us so that we can resolve the issue for you.
Thank you.
Zaful Customer Support
First time buyer in this shop and super happy. The coat I bought is amazing, the quality was a surprise, true to image, true to size, fast delivery.
What a great purchase! I will be buying more for sure.
Dear Rafaela,
Thank you for your kind review.
Be sure to come back at Zaful soon for all our latest offers.
Thank you.
Best regards,
Zaful Customer Support
Zaful is great. Really good quality items and so cheap. The sizing is a bit off but if you size up the clothes fit perfectly. Really helpful is to read reviews on the website especially the ones that post photos. Highly recommend. The shipping time is alright, I wanted for my order about 3 weeks from Australia.
Dear Maria,
We would like to thank you for taking time to write the review.
Thank you for your support.
Zaful Customer Support
My experience with zaful web site was great, i I have ordered 3 swimsuits for my holiday because i coudn't find anything nice in the stores and i saw so many pictures on instagram and facebook with their products and i really wanted them. The sizes fit exactly, the materials are qalitative and the shipping was really fast. I really like their offers and the fact that if you share something online and someone makes and account and places an order you recive the idem for free, i have recived 2 items like this and i think is a win win situation. I recived a very comfy choker sweater that has zippers on the sleves is my favorite right now. I would recommand to anyone, in fact 3 of my friend have made new accounts.
Dear Andreea,
Thank you so much for your trust and support.
We are committed to assisting every customer at any time.
Thank you.
Zaful Customer Support
I've ordered from Zaful multiple times, and gotten my shipment from them all of the times. I'm guessing the reviews that mention that no parcel was delivered, the package got caught up in customs? This happens sometimes when order from overseas.
Delivery also definitely takes a while, but I expected this going in, as I knew this was a ship-from-China website.
The dresses, swimsuits, and jewelry I've ordered from Zaful has all been much better than stuff I've ordered from eBay or other ship-from-China websites in the past! I was especially pleased with the quality of the swimsuits, although I'm docking one star for not being able to mix and match tops and bottoms -- I'd have to buy two of the same suit in different sizes if I wanted a set that actually fit me top and bottom, and the tops tend to run super small.
Dear Connie,
Thank you for your post.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Zaful Customer Support
I ordered 4 bathing suits, a romper, and a pair of jean shorts from Zaful. Every single item was amazing quality! I did have to order a size larger than I usually order but the fabric was surprisingly not cheap at all, the bathing suits are SO flattering, and I wear the romper more than I wear any of my other clothes! I'm going to order way more rompers like this from Zaful because I LOVE it. I get questions about my clothes from Zaful all the time. I definitely will be ordering more considering how great the prices are! Shipping to Canada only took 2-3 weeks which is not bad from China!
Dear Charlotte,
Thank you for your sharing.
We appreciate that you took the time to write a review.
Thank you.
Zaful Customer Support
This e-shop is really great, there's everything whta you can imagine. Dresses, swimwear, accessories, shoes. LLike I said, everything :D good material
Dear Natalie,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Thank you,
Zaful Customer Support
I had a really good experience with Zaful. I bought 10 items, they were all really good quality, stylish and affordable. The shipping took 4-5 weeks, which was what it said on the website. Regarding to the sizing, if you read the reviews and follow the sizing chart you can't go wrong. I'm glad I did my purchase because I ended up with real good and fashionable pieces of clothing. Would definitely recommend, and buy from it again
Dear Palo,
Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.
Many thanks,
Zaful Customer Support
I have had a good experience with Zaful.
Zaful's website has a good organization, and it is simple to search and find what you are looking for.
I find the ship fast and exactly precise; and it was also possible to track my pack.
I ordered three swimsuit and i find the items exactly as the description. They were beautiful and they had great materials and colours.
I also had contatct with costumer care and i find them kind and avaiable to help me.
Dear Marika,
Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zaful.com soon!
Best regards,
Zaful Customer support
I have made two purchases with Zaful with a total of 12 items-dresses, bathing suits, tops, rompers! I love everything that I received. I think that the quality is good, the styles are unique and everything received has looked exactly as it did on the site! Delivery took approximately 2 weeks from the day I ordered. I had an excellent experience both times and would recommend to friends and family! I will be ordering from this site again!
Dear Megan,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Best regards,
Zaful Customer support
I commanded swimsuits on the site at the last minute before going on holiday and I was surprised. Indeed I received my parcel for the expressed deadlines. Swimsuits underwent washes, the salt water and the water of the swimming pool. They are As new whether it is at waist level or some fabric. The quality is thus very present in spite of a very affordable price and a wide choice. Indeed the various styles of swimsuit Which proposes the site allow not to find themselves with quite the same swimsuit On The Beach! To conclude, a customer service in the listening, the quality products with small prices!
Dear Boitiere,
We appreciate that you took the to time to write a review.
Best regards,
Zaful Customer support
Great quality and colours. I also liked their quick online chat option to resolve anything. Additionally, I didn't get charged for custom charges to the UK which is great.
Dear Hettie,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zaful.com again soon for all our latest deals.
Best regards,
Zaful Customer support
I brought a lovely bikini off this website. I live in South Africa, so it took almost two months to reach me, but this was expected. You need to be careful with the sizes. They supply a size chart for a reason and if you read other's reviews of the bikinis, you will see that some bikinis are smaller or larger than the usual size. Just trust the other reviews and order a size up or down accordingly.
The bikini I got was very good quality and when I tried to contact Zaful customer service, they replied very promptly and were helpful. I recommend this site.
Dear Vicki,
We appreciate that you took the to time to write a review.
Best regards,
Zaful Customer support
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Roxanne,
Thank you for your post.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Zaful Customer Support