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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Canada
1 review
1 helpful vote
Follow Cloe S.
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Bought a swimsuit from zaful in a style I had been looking for in stores forever! The sizing is generally small, so order a size up and read others reviews on the specific product. Great website for trendy items that are cute but won't break the bank. The quality is generally good and similar to the quality of expensive stores.

Date of experience: October 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Cloe,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Thank you,
Zaful Customer Support

France
4 reviews
1 helpful vote
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I realy love this shop
October 28, 2017

I realy love this shop, they always have cute plus size clothe. I have to be careful when i take the size, and read the despriction and the size shart of each cloth you whant to buy.
On my las order i buy a cute halloween dress, and it's perfect for my halloween party. I also odered cute earring i loved, they are cute a cheap.

Date of experience: October 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Ninaah,

Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.

Many thanks,
Zaful Customer Support

New York
1 review
0 helpful votes
Follow Marie R.
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I found Zaful through beauty influencers on youtube.
All the clothes looked so well made for a great price. I love the fact that I can get trendy items without breaking the bank. I made my first purchase this summer. My order came perfectly intact and looked just like the picture. It even shipped the next day which I thought was fantastic. It came sooner than expected. The fabric was sturdy and looked well made. One con for Zaful is sizing can be hit or miss. Sometimes a small is too small and a medium is too big. Recently I have made my second purchase. I am so pleased! I racked up so many Zpoints that I got 10$ off my order. I really enjoy shopping on Zaful. I definitely have become a loyal customer.

Date of experience: October 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Marie,

Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!

Best regards,
Zaful Customer support

Malta
1 review
0 helpful votes
Follow Kylie M.
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This Summer I have made my first order with Zaful and I was not disappointed.

I have bought 3 bikinis which arrived fairly fast. The bikini were exactly as pictured on the website and they were super affordable.

Can't wait to make another order.

Date of experience: October 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Kylie,

We appreciate that you took the to time to write a review.

Best regards,
Zaful Customer support

GB
1 review
2 helpful votes
Follow Tiffany D.
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Very upset and disappointed with this company, obviously too good to be true! Website looks very official and the clothes look great quality but unfortunately I haven't received my parcel after waiting almost a month - I am unable to even track the thing. I tweeted the company as they seemed to be replying to queries but of course they haven't replied to mine, nor have they responded to my messages on Facebook (which I sent on different days at different times). This is incredibly unprofessional and I won't be recommending this company to my friends, family or customers.

Date of experience: October 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Tiffany,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times.

We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Best Regards
Zaful Customer Service

Portugal
1 review
0 helpful votes
Follow Melissa J.
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No problems on Zaful!
October 27, 2017

I have always had a good experience with Zaful. I have done quite a few orders with them and whenever I have had an issue it was quickly delt with through there customer service.

Date of experience: October 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Melissa,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Zaful.com again soon for all our latest deals.

Best regards,
Zaful Customer support

Canada
1 review
1 helpful vote
Follow Sammy B.
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I ordered a swimsuit 3 weeks ago and have still not received it when it was supposed to be here a week ago. The tracking website used to say it was being shipped out, but now it says my tracking number doesn't even exist when I made sure it was the right number. I didn't pay a significantly large amount but I still paid nonetheless. I either want my swimsuit or my money back.

Date of experience: October 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Sammy,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Best Regards
Zaful Customer Service

Canada
1 review
0 helpful votes
Follow tanny r.
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I ordered a few bathing suits for my recent vacation from Zaful and they arrived in about 4-5 weeks, just in time for my vacation. The bathing suits were absolutely stunning and I got compliments on them from many people. My tip would be to go with a size up when in doubt, since their items tend to be on the smaller side sometimes. Overall, very happy with my purchases.

Date of experience: October 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Tanny,

Thank you for your kind review.

Be sure to come back at Zaful soon for all our latest offers.

Thank you.
Best regards,
Zaful Customer Support

Kayleigh O.
Texas
1 review
0 helpful votes
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I ordered two bikinis from Zaful. I saw an add on Instagram and couldn't believe how cheap and cute they were. Normally I'm wary of clothes that are that inexpensive, but for less than $20 each I figured I didn't have much to lose. Either I would end up with two great suits (which I did!) or it would be a slight loss. Although it took a while for them to arrive (upwards of 2 weeks). Now I'm not saying that these are really high quality, if you're looking for something flawless look elsewhere. BUT if you want cute bikinis for a really great price and you're OK with waiting a bit for them to arrive I highly recommend Zaful.

Date of experience: October 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Customer,
We are happy to know you love our items.
If any issues, please contact us so that we can resolve the issue for you.
Best regards,
Zaful Customer Support

Australia
1 review
0 helpful votes
Follow Kaitlynn L.
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Cute Trendy Clothes
October 27, 2017

This site is so good for trendy clothes and there are so many dupes for high end things that are just so good quality. Shipping is fairly fast to Australia. However be smart and read reviews as you have to pick the right products.

Date of experience: October 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Kaitlynn,
We would like to thank you for taking time to write the review.

It is our great honour to hear you are in love with our items.

Thank you for your support.

Zaful Customer Support

Texas
2 reviews
0 helpful votes
Follow ALEXIA B.
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NO PROBLEMS SO FAR
October 27, 2017

IVE ORDER FROM HERE A FEW TIMES, & I HAVE NOT BEEN DISAPPOINTED. EVERYTHING IS FAIRLY PRICED, & GREAT QUALITY. SHIPPING TAKES A LITTLE BIT BUT ITS NOT TO BAD. WILL BE ORDERING AGAIN!

Date of experience: October 26, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear ALEXIA,

Thank you for your sharing.

It is our great honour to hear that you love the items.

Thank you for your support.

Zaful Customer Support

New Zealand
1 review
0 helpful votes
Follow Jamie P.
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Great customer service
October 27, 2017

Overall, I would definitely recommend shopping with Zaful. I mainly use their online store for buying bikinis, and their products are surprisingly good quality. Only thing is that bottoms usually come a size below the tops. Super easy customer service process though, and if you have problems with your order they just refund you.

Date of experience: October 25, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Jamie,

Thank you so much for your trust and support.
We are committed to assisting every customer at any time.
Thank you.

Zaful Customer Support

Mexico
1 review
0 helpful votes
Follow Georgina G.
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My experience with zaful
October 29, 2017

Overall my experience with Zaful has been satisfactory, I would only advise those who choose to buy to be extremely careful with the sizes, check the size guide before buying, and also, be patient when it comes to shipping. Since most items have an estimated time before they are sent in the method of your choice.
When it comes to the clothes, they are pretty and very well sewn, the fit is quite nice and the dress I bought in particular looks extremely pretty and is actually quite warm.
Customer services are also good, timely replies and options are given to resolve any issue.

Date of experience: October 25, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Georgina,

Thank you for your sharing.
We appreciate that you took the time to write a review.

Thank you.

Zaful Customer Support

Australia
1 review
0 helpful votes
Follow Shann S.
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Happy With My Purchases
October 27, 2017

It's great quality for the price you pay, you can check other people's reviews of products you buy and if you reach the minimum spend you can get free shipping. My order came in great condition and fit well. I've received compliments on my new phone case and it's protected my phone well. I love my new denim shorts and I'm so happy they fit so I can wear them all Summer.

Date of experience: October 25, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Shann,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

Georgia
1 review
0 helpful votes
Follow Marlee A.
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If you're looking to get a unique piece that seems like a quick trend. This is the place I always recommend. Great for basics and cute pieces to expand your wardrobe without worrying about your wallet. Ships fast, and I would honestly recommend anyone to try it!

Date of experience: October 25, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Marlee,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your feedback.

Zaful Customer Support

Malta
1 review
0 helpful votes
Follow Niki G.
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Great
October 27, 2017

I have bought various swimsuits. Apart from the vast variety of swimsuits, the material is what I call amazing. There are a number of swimsuits to every person's liking. The material is 10/10 and its very durable. Especially when the prices are so affordable. Also might I add that I had a problem with the sizes as I found them misleading, but Zaful gave me a full refund without hassling for the need to send the items back.

Date of experience: October 25, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Niki,
Thank you for taking the time to write your review. We at Zaful really appreciate this.

Best Regards,

Zaful Customer Support

Canada
2 reviews
0 helpful votes
Follow Yiwen L.
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Cute clothes
October 27, 2017

It's a nice online clothing shop. According to my order experience it was nice because I received my order. But the shipping time was a little long. I waited 1 month to receive my package. Since the items I received are nice and fit me well. That's the most important I like the items I bought. So I will shop in the website again.

Date of experience: October 25, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Yiwen,

Thank you for your trust and support.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Colorado
1 review
0 helpful votes
Follow Jenny T.
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I have never had a bad experience with Zaful! My clothes arrived exactly 3 weeks from when I ordered them and they all fit perfectly. Definitely use the size charts to help you decide on the perfect size which helps a lot. It was great quality and I get lots of complements on my outfits or swimsuits. I plan to keep shopping at Zaful for the stylish clothes, cheap prices, and excellent consumer service!

Date of experience: October 25, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Jenny,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your feedback.

Zaful Customer Support

California
1 review
0 helpful votes
Follow Pauline N.
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Hit or Miss
October 27, 2017

I was very much so skeptical about ordering from Zaful for the very first time due to the low prices & being afraid that the quality of the products wouldn't be up to par. I can say that I have now ordered from Zaful a total of 3 times, with each & every time being a great experience! If you are willing to wait approximately a month for your products, I promise you that they do not disappoint. I do have to add that you have to carefully look at the suggested sizes they offer & choose wisely what you believe will fit you. After ordering two 2 piece outfits, I believe I now know what size fits me best. So it is a bit of trial & error but in my opinion, totally worth paying half the price you'd pay at boutiques or department stores.

Date of experience: October 25, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Pauline,
We would like to thank you for taking time to write the review.

It is our great honour to hear you are in love with our items.

Thank you for your support.

Zaful Customer Support

Romania
1 review
1 helpful vote
Follow Andreea V.
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It's a scam!
October 27, 2017

I ordered 2 months ago and i didn't receive anything from them. I tried emailing them but no answer. Don't buy from them!

Date of experience: October 25, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Andreea,
We apologize for the inconvenience we may have caused to you.

For the shipping issue, it is better to contact us within 2 months after receiving the delivery information. It can help us contact our forwarder to inquire the package.

As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.

Best Regards
Zaful Customer Service

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
See all photos