YoungExplorersReviews 113

WORST COMPANY EVER! Placed an order on 12/4/14. I called the company on 12/20/14 to question when my order had shipped and why the tracking number I was emailed wasn't tracking the package. The "customer service" representative replied that "she did not know where my order was and that they did not activate tracking numbers." (WHAT?!) I finally received my order on 12/23/14. And turns out, one of the MAIN presents I had purchased had been substituted with an item at the company's discretion. There was no contact from the company or adjustment in price difference ($50.), I had to call and wait on hold to speak to one of their oh-so-friendly "customer service" representatives. Save yourself a major headache and DO NOT ORDER FROM THIS COMPANY.

Avoid this company!
On 12/11, I placed an order online and paid $24 for expedited shipping. All items said they were in stock. They did not ship until 12/15 and they shipped it via FedEx SmartPost which is not quick shipping. I am currently trying to track down my package with the USPS and it looks like I am not going to get these items before Christmas.

I tried to call them to complain about the "expedited" shipping, but was on hold for an hour and then gave up.

Save yourself some stress and don't order from them!

This company is terrible. My mother in law got this "pucci puppy" stuffed animal thing in a little purse/bag thing for my daughter for her birthday. The description said it came with accessories that never ended up coming and these little magnetic "dog treats" that stick to the dogs mouth, like a bone. The "treats" had no magnets in them, nor did they have writing on them like the picture showed. I called the company and explained the situation. They said I would have to send it back on my own dime, they would review and send me another. Meanwhile, I had just given this to my daughter so I didn't want to take it away. Places like Amazon will send you a replacement, then you send the old one back. They said the only way they could do that is to charge me for a new one. But my MIL sent it from another state, which would mean when I sent the defective one back, then they would credit her account since she paid for the original purchase. Then I would have to have her write me a check for the one I bought. Hardly a way to have relatives get your kid a gift. I asked them to find me a manager to speak with. After being on hold for 9 minutes, the woman came back and said she couldn't find anyone but that someone would call me back that day. Oookkkkaaaaay. Of course that was 2 weeks ago and I haven't heard from one single person there. They were completely inflexible and incompetent. I also got the feeling that they had no idea if another pucci pup would be any different. They seemed clueless on their own merchandise. Their return policy is absurd, especially when you are talking about defective merchandise. I had a bunch of things I was going to order from them for Xmas because it looked like they had cool stuff, but now I have tossed the magazines and won't ever order from them again. Especially seeing other reviews similar to mine. And the fact that what they advertise and tell you in the print description of the product isn't what you actually get. I mean, is that even legal? I would never suggest anyone order anything from them.

Ordered two items on 12/8/2013, thinking I would receive them by Christmas. One item barely made it in time, the other is still outstanding one month later. Online order status tool does not work. E-mail inquiry goes unanswered for days. Still cannot determine availability on backordered item, and cancelled the order today. Prices seem high for what you get. Shipping charges are excessive. My advice is to find yourself a different toy vendor; these people could care less about you or your business! I would give them "no stars" if that were a choice.

Watch out for this company if using their website to order items.
1. They DO NOT keep their website up to date regarding product
Availability.
2. I ordered Christmas items, paid double shipping to get them
Here fast and then NOTHING. No confirmation, no shipping
Details and, most importantly, no notice that they had
Placed one item on back order to ship in February.
February for a child's Christmas present!
3. Their website makes it very difficult to find their
Customer Service phone number.
4. Once you find it, their phone tree makes it almost
Impossible to speak to a human. When you do get one, the
Person is not an employee of Young Explorers, rather a call
Center.
5. Paying for 2 day shipping means 5 or 6 days to them. Agent
Said they don't count the day of the order, they don't
Count Saturdays and they don't count Sundays. But they do
Collect and keep your money.

The products I ordered are also available on Amazon. Do yourself a favor and order them there.

"ZERO STARS! I HIGHLY recommend NOT ordering from Young Explorers. I purchased a birthday gift on 19 October for my 5 year old niece. Just today (18 Nov), I received an email from Young Explorers that the order is on back order! Can you believe it! All this time, I thought my niece received her gift! They also do not have anything online to write a note to the recipient. Don't waste your time with this company as there are many other options to choose from. "