YoungExplorersReviews 113

I have been trying to get my son's birthday gifts since 7/19. His birthday is in two days and I am still having issues. Supposedly there is an address mismatch issue but that can't be true because my card has been used many other times without issue.

My son's birthday is in 2 days and, despite several promises to overnight my delivery, nothing. Requests to speak with a supervisor go to VM, dead air or just get disconnected.

I cannot say enough negative things about this company. They are the worst! DO NOT buy anything from this company!

I ordered almost $800 of presents from this company for Christmas presents on Dec. 5. Yesterday, March 7, I received the last of my order. I will never order from them again. They do not care that they are so delayed in sending anything. They take your money and send your items whenever they feel like it. They actually sent me an email Feb 28 to tell me my order was delayed and if they don't hear back from me within 30 days, they will cancel the order.
Cheaply made products from China and they charge you a small fortune for their junk as well as don't send you things on time or even give you an indication that they will not be sending anything for MONTHS. Colorful, bright catalogs come in the mail and the kids get caught up on that. Never again will I give them a dime of money for their toys. Their lack of customer care is unacceptable.
I wanted to rate this no stars but you can't.
Throw their catalog in the recycle bin and send their emails to spam. Save yourself the heartache of very disappointed kids.

I ordered 3 item in November, never received items, reorder in December never received items cancelled order in February, they gave me a difficult time wanting me to reorder, request a refund and they were not going to refund shipping cost. Will never use this company again!

I called three different days and got three different answers when calling the customer service for Young Explorers which out sources this department. Info ranged from half your order is back logged until February, to I'll ship the whole order today, which didn't happen, to I'll ship it right out. I thought kiss those items and money goodby especially after reading negative reviews. However, they arrived even a day early. Nice things just like in the catalogue. I couldn't believe it. I think my persistant calling to check and press forward on the order worked. So I talked to three different people but success. I gave 4 stars because of the changing stories but I am satisfied although it was stressful as these were Christmas presents.

If I could give it zero stars I would. The worst customers service I've ever seen. Get a different response about returns every time I call. Basically they won't refund you the money. I ask for a cal reference number every time I call and they tell me there isn't one just the call is being recorded. The last time I called I said I believe this is a scam company and the lady whispered, " it's a scam." And hung up. What a freakin joke. DO NOT BUY

I placed an order on December 2nd and still have yet to receive it. I called other 9th and was told that the order will ship today. Here it is two days later and it still hasn't shipped. I called and requested a ship date as well as a delivery date. They told me that they can't give either. The items are processed and ready to ship, they'll ship out when they do. I spoke with a manager and he transferred me to someone in corporate since I requested that my order be canceled and a full refund placed. The woman that I spoke with was Maria and she was very unprofessional. She cussed me out and told me that if I want to cancel my order do it myself. I explained that was I was doing. So she cussed me out some more then hung up on me. I will never order from here again. They're CSR department is in the Philippines, but they said that the warehouse is in Massachusetts. These are Christmas presents and unfortunately I don't think that they will be here for my son to enjoy.

I should of read the reviews before ordering my product. I ordered a robot dog on November 21st and was told by email it was shipped on December 2nd... 11 days after I placed my order! When I received the tracking number to check my package, the package could not be found. I called customer service twice and got the same message that package was sent. The company had no problem taking my money out of my account. This company should not be in business! DO NO USE THIS COMPANY... GOOGLE SHOULD TAKE THEM OFF THE SEARCH.

I purchases two pair of shoes for my grandson since the stated size was not the same as other shoes he is currently wearing. NO label came in the package but when I called to return one pair, they stated that they only send one label and would not email return paper work and label. I did have my order number and they were able to find the order but were not willing to assist in anyway. They suggested I just write out the info and find someplace to mail it back at my cost. With seven grandchildren, they have lost my business. I will never order from them again because of the inconvenience, the over pricing, rudeness, and their return policy.

This company should not be allowed to accept orders and be in business. They confirmed my order and it was supposed to be two day aired. Now seven day later no tracking and upon calling them they said there was a mistake in the credit card billing address (there wasn't) and it had not been shipped but now they do not have some of the merchandise any longer. They never had the courtesy to contact me immediately about the credit card mailing address--I cancelled whole order as today is my grandsons birthday and no presents arrived! DO NOT USE THIS COMPANY--google the toy(s) wanted and purchase them from a reputable company that has good reviews.

I want to express my disappointment with my recent purchase from Young Explorers. I ordered wonderful products for my son's birthday. I placed my order on 7/19/20 to make sure I received it in time for his birthday on 8/8. When the package was not delivered by 7/31/20 I called customer service I found out the order had not been shipped and paid extra to have 2 day shipping. I again did not receive my order and called again and was told that I would have my order by Friday 8/7/20. The shipment did not come and I did not have the gifts for my son. I will not be ordering from your website again.

I ordered 3 items online for my granddaughter from Young Explorers on July 11,2020. I received an email on July 17th stating the items had been shipped. So far, so good. The good part ends here!
Today, July 27th, I tried to track the package. There is no way to track packages. You are simply thrown back to your order form saying the items have been shipped. So I emailed customer service. I immediately received an answer saying my entire order had been put on hold "to verify the billing address." I then called them and asked why they never notified me of the billing address issue (BTW, my billing address was completely correct) and why did I receive an email 10 DAYS AGO that stated my items had shipped. Had they shipped, as their email stated or not?! After several conflicting responses, it became clear that they never shipped my grandchild's gifts, and never notified me of an issue. The only way I found out about any of this was because I reached out to see where the package was. This is not a company deserving of anyone's business! I cancelled the order! I will NEVER shop with Young Explorers again.

I ordered two toys for my grandson on Sunday, July 12,2020, and paid for rush delivery which was promised by Thursday, July 16,2020. When the package did not arrive, I contacted customer service and was told that the order was "in progress." This was a real disappointment to me and my grandson. I canceled my order and do not recommend YE for anyone who wants a product and service that they promise. BTW, I ordered the same product from Amazon and received it in two days. Shame on you, YE, you made for a very unhappy grandson! Dr. Neil Baum, New Orleans, LA