YoungExplorersReviews 113

DO NOT BUY from this company. Ordered a birthday gift for grandkids and called customer service to change a delivery address and make sure it would get there for a Sat. party... CS agent informed me they do not deliver on the weekend so I changed shipping to Overnight and they charged me extra. THEY DID NOT DELIVER OVERNIGHT WHICH I PAID FOR- MISSED GRANDKIDS PARTY!! DELIVERED 5 DAYS AFTER I ORDERED. I called and they processed a refund for shipping... we will see how that turns out.

Young Explorers' website states: "Creative educational toys that allow children to learn and explore through play." Yet the most recent catalogue we received featured toys like: (1) "Stop the Alien Invasion" where kids have to "[a]im and zap with the infrared gun to vaporize the aliens" (for ages 6+); (2) "Zap the Zombie in His Tracks" where kids are told to "[s]core 9 hits in 30 seconds" to defeat aliens -- "but just pop his arms back on, and he's ready for another game!" (for ages 3+); and (3) "Topple the T-Rex in His Tracks" where kids are similarly told -- "[S]core 9 hits in 30 seconds, down he goes-ready to rise again for another fun game!"(for ages 3+). What exactly are they teaching kids? And how do kids 3 years of age know how to discern between real/fake guns and the reasons and purposes for using guns? I am personally APPALLED that they would feature such THOUGHTLESS toys - especially in this day and age. Young Explorers should be ashamed of themselves for promoting these products.

I will never buy from Young Explorers again. Ordered item as gift to be shipped to grandchild. Never received order update after initial confirmation but got ads for their VIP Club. By the way, their VIPs do not handle anything to do with actual customer service questions. Charged me 8.99 postage on one item. I finally called 7 days later and they just shipped it! Then I was told 3-5 days before arrives. While on the phone with a rep from another country, they asked me to repeat addresses they already had under the order number. Sorry, lostbit. I will be credited postage amount but no present on time for my granddaughters part!

They charged ridiculous rates for expedited shipping and it took 12 days to arrive. After refunding $15 for the "expedited" shipping, two weeks later a mysterious $14.95 charge appeared on my credit card. Apparently, when you order, they "enroll" you in a VIP group that automatically charges you monthly! This is credit card FRAUD! I can promise you I would have never enrolled in anything with this company after my initial experience! BUYER BEWARE!

Really bad experience with awful unhelpful condescending customer service! Website is outdated and look like it wasn't updated since 1999. Do not even try to place order because it's sucks and their prices aren't even competitive.

This company should not be in business! They cannot deliver a product on time, lie about whether things have been shipped or not, and shut down their customer service so the buyer has no one to hold accountable. I have bought toys from many different retailers for children and grandchildren and never seen such rudeness and incompetence before. Fortunately there are many other places with great toys and wonderful customer service.

Had to return a product, claimed they never received it on more than one occasion. Luckily I shipped via UPS and had a tracking # and proof of delivery. Contacted them several times over 6 weeks to get my refund. They always came up with some excuse as to why they may not have scanned it yet. 5 weeks and they still claimed they had not received it but would issue me a refund within 72 hours once her manager approves it however since it is a Wednesday, weekends do not count so I should see it by Tuesday of next week... we'll see how that goes. I will NEVER purchase from this company again.

Two under water cameras were purchased from Youngexplorers.com. They had posted that the cameras received several awards which simply cannot be true. My child took several pictures with the camera just in our house and out of the water proof case and then wanted to put them on the computer to view them. After seeing that the pictures were unrecognizable I took a few. Pictures thinking my child was maybe running and taking them. After loading them onto the computer and finding still that you could not even make out what I took a picture of I packaged it back up and contacted the company. A product this bad should warrant free return shipping since I already wasted money having it shipped to me. Two emails later I had still not heard from the company. Not one word. I do not recommend ever purchasing from them. I learned my lesson!

This company is not worthy of a single star! They sent the WRONG item. I invested my shipping materials and $12.95 to return it, gas to drive to the post office and time to complete these tasks. There was also the time I spent on hold twice and was disconnected on the second call. When you email them, they respond by saying that they'll get back to you and NEVER do. To date, they have not reimbursed the return shipping costs. Let alone compensate me for what I had to do to fix THEIR mistake.

I wouldn't recommend this company to my worst enemy. I will NEVER do business with them again!