YouFitReviews 124

Auto renewed after I cancelled. Then illegally charged via my debit card/bank. Then offered me money to re-sign. Then hired law firm to collect a non existent debt. These folks are nothing but liars and Cheats. They don't even try to hide it.

I was told that I would have to pay my annual fee for the cancellation. My membership started August 26th and it is february 21st and somehow I have to pay an annual fee? How on earth does that math work? I'm almost 6 months away from a year and I'm paying an annual fee? There are much better gyms.

Youfit works like a gang crew. When you enroll, they never tell you all informations. If for any really you want to leave, they tell you that you are under a contract and can't cancel it. Legally, any party can cancel the contract at anytime. They make you pay for only a basic service they offer. No massage, no team work.

I purchased a personal trainer that I thought was $280 for the whole 6 months. The gym advised I would receive a copy of the contract to review the same day, but I didn't receive it for 4.5 months. They also indicated I could leave the state on vacation and they would freeze my contract. (never happened) I found out 4.5 months after signing up, the contract was $280 every month for six months. The management is not transparent on any of their business dealings and the gym has a pathetic line of work out equipment. I do not recommend this gym or a personal trainer because neither one is worth the price!

Exercise equipment have 4 rotten stations, no new, sports or business programs, unbelievable in today's world, how much could it cost? Pennies

So, my very mature 6'5" 220 grandson who is 17 wants to be health and fit instead of sitting around the house playing video games. Both his parents are deceased and he is really trying to be a positive person. I thought this facility would be a great choice for him but much to my disappointment no.
-With the new year they have a waiver of the sign up for that would not apply to him. So they want a $92 sign up fee.
- The $9.98 monthly cost won't apply to him but would be $22.00 per month plus an extra $7-9 per month because he is 17 and not 18+.
I'm on a limited income and told I could afford this for him but with these additional costs are too much. So a guess YOU Fit doesn't consider the health of the younger health conscience students? Planet Fitness offers great programs for younger persons but there aren't any near his foster home.

I unknowingly signed up for a 12 month contract and the gym facilities were not that nice and it was dirty so I decided I wasn't in my budget and not worth my money. For months I've been trying to discuss getting out of the contract for months and they started off by making it a difficult as possible to get into contact with their billing company ABC solutions and then when you finally get on the phone with them their rude and don't know what their talking about. And they want me to pay ridiculous fees to not go to their facility, something I'm already doing I went twice and have not been their in months and now the have sent me to collections to poach 390 dollars I don't have since I'm a 18 year spring admit college student.

I personally went to unsubscribe after 6 months without going. They told me it was fine and nothing else was necessary. After 3 months I see that they continue to charge me and try to charge me an extra annual fee. As I reported them on the card, they sent me to collection. They continually call and threaten even though it is prohibited by law.

I was a member for over 6 years, I never had any problems, the equipment is ok and no one bothers you when you are working out. But, when I tried to cancel, they gave me the run around and wouldn't tell me how to cancel. Now it is with a collection agency and they want more money from me. They said I had to cancel in writing, but I still have no idea where to send the cancellation request, so I stopped paying. NEVER join this gym if you ever need to leave it is very difficult.

This is a really good gim and everyone there are super nice!:)they have all the equipments that I use for workout and great workout classes.

Excellent place clean and nice people
Great machines new and working. Clean bathrooms and clean place. Surprising great

My membership is for the basic at $10.69 a month. I go twice a week so that to me is reasonable and I get my moneys worth. I do have them set debit out of my account. However I recently changed my card controls to stop automatic payment withdrawals so that I could pay on the app. Interestingly today, I received a notice stating that their debit had been declined for $13.69 yet I was able to go on the app and pay the amount $10.69. Just keep an eye on it and utilize your card controls to protect yourself from over debiting From any company

Buyer beware! Youfit located in Miami Gardens the clerks,Lulu and Gaby, both has poor ethics and no sense of customer value! After being a member for over ten (10) years, I immediately canceled my membership when they both blanetly lied! Please know that previous management would have never tolerated this kind negative and insulting behavior from her front desk clerks! I will highly encourage anyone who maybe considering this Youfit location to think again!

DO NOT JOIN THIS GYM! If you're considering it, you might want to read my experience first. In july 2022 I joined the North providence RI location because the rest of my family members work out here. In January 2023, I was in a terrible ski accident which caused a life-threatening injury. I was in and out of hospitals for three months. Immediately after the accident I contacted Youfit to tell them I needed to put my membership on hold. The front desk man told me it was no problem. The next thing I know, while in the hospital fighting for my life, I started receiving phone calls from a credit collections agency. You Fit had reported me to collections! Causing my credit score to plummet. No phone call, no email, no attempt at any communications. No concern for my well-being.
I managed to get Shannon, the manager for the North Providence location, on the phone one time, and she told me that she had reached out to me requesting medical records. I went through every email and every phone call and there was zero attempt at any communications from her. She was clearly lying. I now have been trying for weeks to resolve this, I provided medical records to Shannon as she requested.I have yet to receive any communication from her, there's been no resolution, and my credit score continues to drop. I am an investor and this has affected my ability to provide for my family. I continue to stop in the location, call, leave emails, and still no response from Shannon. No attempt to fix this while I continue to fight for my life and heal from my injuries. I'm still unable to walk from this and Shannon's inability to do her job has been a huge detriment to my recovery due to the stress it's causing me. These people don't care about you, they will have no problem taking your money, but God forbid you ever have any issues they will destroy your credit, and really don't care if you live, or die. Additionally, yesterday, when I went in to wait for my boys to work out, the front desk girl would not let me enter the building and forced me to sit on the bench by the door in the hot sun. It was a 92° day. I am on crutches, and she continued to be extremely rude to me. My membership is currently on hold because I still can't walk, and if you can believe it, she would not let me pass the front desk not even to use the bathroom!. I had to sit in the hot sun for 45 minutes until my boys were done working out.
Additionally, this front desk employee promised me Shannon would be in in the afternoon and would call me. And as expected, i never heard anything. These people have destroyed my credit and do not care that my entire family has been working out here for years. The treatment is horrible, the employees just don't care about anybody and are extremely rude. And they will destroy your credit and do nothing to resolve it.

I was very dissatisfied with the service, I made my registration yesterday and today I closed. They deceived me, they said that they had a promotion for the basic membership and it was not true, they coerced me into buying the premium membership, every time I said that I only wanted the basic membership they made excuses. In conclusion, I was very dissatisfied with the service because they don't really care about taking care of you, they only care about selling

No option to modify membership without physically going into membership branch. Charges to hold or suspend membership for future use. Way too expensive for average equipment at average gym

Had been a consistent member for 8 years surviving by respecting everyone's intentions while working out...I also had the upgraded membership...until I was disrespected.an management messed this situation up...but like anything in life it all starts with management...I've had a thriving business here for 34 years...for a reason...your only as good as the people working for you...its sad...but on to planet fitness...

This morning Jan 7 i was treated with disrespect by one the personal trainer boss. He.never gave me his name and he said that he was the boss.
He has muscles in this body and air in his brain.
I should have taken his picture to displayed but he thru a 67 years old lady out, just because i complained about a zumba class that i confirmed before coming in and when i got there, there was no classes.
I hope the camaras recorded the incident.
KEEP AWAY FROM
THEM...