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Yankee Candle Reviews Summary
Yankee Candle has 199 customer reviews and ranks 107th in the Candles category. Common review topics include yankee candle, customer service.
I went in with a coupon. I had a question so I walked up to an employee and said excuse me and she started walking away so i said excuse me louder and she sprinted into the door at the back of the store.
They advertised special buy one get one free. Ordered 6 was charged for 6! Over an hour wait to contact customer service. NEVER again!
I was waiting on the phone for 3 hours, put me on hold twice, charged me four times for one order, cancelled an item and never refunded me. I will never order from them again online.
Yankee Candle has the worst customer service. Wait on hold for hours and no help. Items ordered weeks ago still not shipped. Not helpful if I order a gift and it does not arrive in time for the holiday. Can't even get a hold of anyone to cancel. RIDICULOUS! I am done with this company. Second bad experience in a month and now I am mortified a gift won't be received on time. Thanks for nothing.
Their promotional codes don't work that they advertised. I tried to contact customer service and got a generic response a week later, long after the promotion expired and I had made my purchases. One of the items got cancelled for lack of inventory and another arrived shattered into pieces with no response from Yankee Candle.
Ordered my candles on the 9th said 6-8 business days, my items have not been shipped I needed these as gifts for my co workers for the 19th I am so disappointed will never buy another Yankee candle, should have a 0 instead of a 1
It's been 8 days since I placed my order with them through paypal and they have yet to acknowledge that I even placed the order. Sent numerous emails... and nothing! Not happy.
I purchased expedited shipping for $20, and once the order was placed they only could ship one of my candles for $20 the rest were going to come after I needed them. When I called to cancel my order, I held for 3 1/2 hours then was hung up on. I wont buy their candles anymore! It is a shame as I love their scents, but wont give up that much time for Christmas gifts again.
I placed an order on December 5th some gifts for my secret Santa & it hasn't even shipped! I have other things for Christmas I'm hoping they will arrive on time! Ridiculous!
I have ordered a personalized candle before, but on the medium jar. This time it was for the 7oz jar. DON'T BOTHER! The writing is so small I had to use a magnifying glass to see it clearly. It can't be because of the size, because there is plenty of room.
Was VERY disappointed and will not order again, particularly for the price they charge! Was this candle worth $29.72, shipping included? NO!
I ordered 9 candles for this Christmas on Dec 2nd. I have STILL NOT received the order, they took my money, you sit on the phone for HOURS waiting and nobody comes on the line! Order from Bath and Body Works, their shipment came! I do NOT recommend Yankee Candle they Have LOST my business. Don't be FOOLED!
I placed an order on December 3 and still not received a shipping confirmation as of December 14. I need these ten candles for gifts for co-workers on December 18. I sent an email and a contact through the website and have not received a response. In addition, I called the customer service number and have now been on hold for one hour and 30 minutes.
I will never again shop at Yankee Candle and cannot imagine how they remain in business with such horrible business practices.
I placed my order for Xmas gifts Dec. 6... 7 days later and no shipping confirmation... per site the items are in warehouse. Have emailed for the last 3 days without any response except for computer generated confirmation with a case number.
I always loved Yankee Candle but I swear I will never go back. Way to mess up Xmas YC! I'll be shopping at Clair Burke from here out.
Placed an order. 6 days later. No shipping confirmation. I emailed. No response. I call, extra long wait time. I will NEVER order from their website again.
I placed an order that i never received and when you call to check on your order you NEVER get thorough to there call center. I've emailed them several times and still NOTHING... not even a response. I feel so ROBBED by a company that used to have a good name in my opinion. Never shopping here again... good luck guys... buyers BEWARE!
I placed an order, payment Kent was deducted from my account, but the order was never fulfilled. I have called and sat on hold over an hour each time, with no answer. I have emailed 4 times with no response. Absolutely horrendous customer service... what happened to Yankee Candle?!
UPDATE: My order arrived on December 14 via FedEx, exactly correct and complete, safe and sound and securely packed. Oddly, the order status on the YC web site still says "in warehouse", and--as far as I can tell--my credit card has not yet been charged. I have not yet received a communication from YC beyond the initial order acknowledgement on December 4.
ORIGINAL: On December 4, I ordered 3 Woodwick candles. Their web site promptly said that the candles were "in warehouse", so I expected them to ship the next day.
No such luck. Today, December 12, my order is still "in warehouse". When I try to call, I am told that the wait time may be more than an hour. (That is unacceptable.) On December 10 I submitted this issue on their web site. I received an immediate acknowledgement of my submission, but nothing since.
No news ont order so called customer service. Sat on hold for 1h26m, only to have Ray answer and say he couldn't hear me and hung up. Today I sat for 2h5m and this time a women who's name I couldn't catch/understand did exactly the same thing. Trust me, there is nothing wrong with my phone. Emails don't get replies either. This is not the Yankee Candle I used to order from. Tragic!
I ordered a personalized candle for a Christmas present the last week of November. They shipped it to the WRONG address and not the one I had in my order. Also, I ordered two additional candles with my order and those are still waiting to be shipped. I emailed twice and have now been on hold for 1 1/2 hours and still NO RESPONSE! What happened to Yankee Candle? I grew up in the town that it began in and this is most certainly not the Yankee Candle that I know and loved. Will be rethinking any future purchases that's for sure!
Wait 48 minutes to get someone on the phone and customer service number goes to the Philippines and they don't have any different answers than when you go online and enter your order number. DO NOT CALL, it's pointless. I placed this order 7 days ago, still has not shipped and customer service tells me it can take up to 8 days to be delivered once it does ship, which no one can tell me when that will be. What a mess, if you want these candles, just go to the store.
