Yankee Candle

Ordered 3 personalized candles for Christmas gifts, 1 showed up damaged. Called customer support to have it replaced. Waited, checked on order status-Yankee cancelled the order for my replacement candle and never notified me. Called them again- this time they tell me they can't replace personalized candles. They refund me and tell me to redo my order. The refund they gave me does not cover the cost this time though. Wait. Check on order status- Canceled. Call them again- they tell me order is canceled this time cause images in the personalized candle are copyright (they already sent me 1 damaged candle with the same image on it but now they won't). They tell me i have to go to a store to get my candle made, or write them a letter stating they can use my copyright images. I own a business- i can't write them a letter stating they can use my images without a lawyer, nor would i. These demands are ridiculous to get a candle. Never got my candle. Terrible customer service!

I ordered 20 items, got a notice that they cancelled part of the order. 17 items out of 20 they cancelled. One of the three items sent depends on one they cancelled to be used. Never again

I received 1 of the 10 items I ordered. Call for a refund. Said it would take 2-3 days. Still no refund!

Ordered 12 large candles as I always do. Two days after I ordered them they went on sale. I sent a message to customer care and never got a response. When I got the order one jar was broken. They refused to give me a cash refund since I used a $25 gift card on a order of over $100. Horrible customer service. I will never buy from here again.

Yankee candles tunnel and have no scent anymore. I've complained to Yankee for the past couple of years but seems to no avail. I've bought Yankee candles since 1998 but seems they no longer care about customer service - so I'm done with them. Might as well spend money on lower price candles that are better than Yankee.

I was hoping this cane will actually smelliest what the title says once it's burning, but I was disappointed big time. We do a sniff test which smelt ok, but once you starting burning it, you can't smell anything. We ended up throwing it away. It's cheap rubbish candles. Never again buying a Yankee candle.

Some of the scents use ingredients known to cause respiratory irritation. Why is this used in a product that is made specifically for a diffuser?

Customer service is okay but the website crashes constantly. I'm trying to give you my money, please make it easier for me to do so. Plus shipping was messed up, no wonder!

For what I spent for 9 candles from Yankees candles, I could have gotten 30 candles from the dollar store

I have never experienced this level of incompetence from such an established manufacturer and retailer or less regard for customer satisfaction. If they can't manage their inventory, they should stay in the brick and mortar space. I placed what was a last minute Christmas present order on Friday Dec 15 (and paid for expedited shipping for receipt in one business day which meant Tuesday), received an email acknowledgment and nothing more until Tuesday morning asking for patience...taking longer than expected blah blah blah. Another email 20 minutes later saying sorry they had to cancel my order - Reason: No inventory. Canceled four days after the order was placed and on the expected delivery date. Terrible.

Yankee Candle sent the wrong product. The agents agreed to a refund, but it never came despite repeated phone calls and emails.

For over 15 years me an my family would do a day trip to go see Santa at yankee candle we spent money to eat an bought lots of stuff. This year I find out now you have to pay to see Santa an make a appointment. Talk about scrooge an the grinch that stole Christmas an ruined a family tradition cause there money hungry. This destroyed one of my family traditions so I wanted to tell everyone about the greed. It wouldn't be so bad but it's 12 dollors a person an a appointment. Then.they try to sell you photos an the cheepest ones are 50 bucks. So it would cost me an my family 90 dollors just to see Santa. Ya let that stew a little bit. Not to mention the quality of there candles have dropped big time in the last 3 years. Well that my story you have bean warned. An yes ime upset the time there ment alot to me an my kids. But no more I guess

Went to use the BOGO deals and they cancelled ALL my free items. Always "Out of Stock." NOT WORTH IT YOUR PATIENCE, TIME, OR MONEY!

Imagine spending $31 for a jar candle only to have little or no scent? Cheapest ingredients for more $$$. Never again

I placed an order online, my first with them although I've been a long time customer in store for years. I experienced an issue with my payment method (Apple Pay), my account had been hacked or someone had tried to hack it, all they did was update my mailing address. During checkout the website didn't ask to verify shipping, it just pulled the address from Apple Pay. I immediately emailed Yankee Candle about the issue and called first thing the following morning. The rep I spoke with assured me the order would be cancelled and not to worry, she said she would take care of it and email me later to confirm. Later that day I received an email stating part of my order had been cancelled, since into part was cancelled I called again. This time the rep said they would submit the cancellation request, request meaning it wasn't guaranteed which isn't what the first rep advised. She also said she would email be confirmation. I let the rep know it must be cancelled, she told me not to worry because if the cancellation fails it will be shipped back to Yankee by whoever incorrectly received it and then Yankee would refund me for the order. I was absolutely stunned, I explained whoever it is delivered to had hacked into my account and obviously wouldn't be sending it back. The person claimed to understand the situation and stated they would take care of it and again stated I would be emailed. I asked the order to be sent to the nearest store if it cannot be cancelled, the rep said that would be fine and again not to worry. I hadn't heard back for a few days so I emailed them again, no response. I reached out in Twitter and IG, IG I did receive a response which stated they would contact both phone reps and ask that they email me with an update and not to worry they will make sure the issue is resolved. I didn't get an email from either rep and IG stopped responding. I did receive an email that the order was shipped still to the wrong address.

I'm at a complete loss with this, I never received a response for either of the emails I sent which was nearly a week ago, I never got any communication from Yankee apart from shipping confirmation and notification. This used to be a decent company, Lin store customer service was fantastic. It's so sad that it's become what it is now. DO NOT SHOP WITH YANKEE ONLINE! The reps will LIE, they will say whatever they think you want to hear in order to end the call. They will NOT help you, nobody will. Go in person or switch to a brand that treats their customers properly.

Ordered candles for my grandmother's 92nd birthday 6 days ago. I immediately got a hold on my credit card for the amount, and an email saying "we're getting your order together now". Six days later and the order is still in process? That's unacceptable to wait until the last minute to send because I chose the shipping option that said 8-10 days. That should be with leeway for the postal system. But to just not send for six days is pathetic. They're candles! And it's 2023. I have ordered from about 7 other stores in the meantime, shall and large, and have either received them or they are on their way. This is a very outdated company, and I will not be ordering from them anymore. Do better!

Their website issue ended in duplicate orders being charged & shipped to me. 4 phonecalls, 3 emails, & endless promises that never materialized. I was an avid Yankee Candle customer for well over 20 years. Well, no more. I don't care how much I love your product if you can't back it up with proper customer service I won't wast my time or money on you.

Ordered one candle during a Black Friday sale. Got the completely wrong candle, and the address on the receipt in the box was for someone different in a different city. Filled out 2 customer service forms online on 2 separate days. Did not receive a response, or even confirmation that the complaints were received. Very sketch. Will never order from them again. Save your money.

For privacy of the other customer, I will not post receipt.

Had votive candles "Autumn Wreath" placed them in candle holders on table. The candle did not burn property melted over sides and over candle holder on to tablecloth. Did not not expect this poor quality at the price of Yankee Candles. Called customer service would not do anything because I no longer had receipt even tho I had a photo of their product. Very poor customer service to not replace a votive candle. Would not by from this company again!

After 30 years of ordering candles, I can honestly say, Yankee has gone down the tubes.
Quality of candles is horrible, I have now received two deliveries of broken (shattered) jars, a blueberry candle that burned straight down the middle. Yes they replaced them but
I've spent over two hours of my time, on the phone and sending pictures for exchange.
I don't order to return. I think I'm done.
I'm mad and sad!
Can anyone out there tell me who the heck is running this mess?
I buy these as gifts, I recommend them, but no more!