Yankee Candle

Look out, you pay for expedited shipping. They send when they feel like it. Refuse to reimburse premium shipping charges when they don't deliver. Customer service a joke. In India, don't address any concerns. Done with this company. Boycott these products.

Customer service is terrible. Newell Brands owns this company, and I wished I had known this beforehand because I've had bad experiences with Newell Brands. The customer service agents are outsourced to Poznań, Poland and Manila, Philippines, so there you go! Customer agents cannot help you. They read off of a script and tell you it takes days to respond to having my PW reset! Forget Yankee Candle online, go to Marshall's where you can get the candles for half off. Another American company gone to the sewer because of overseas agents.

Recently I placed an order for 8 large jar candles to be given as gifts. I normally place several orders each year purchasing dozens of candles each year. This time the shipment which was shipped out of GA was not shipped in a normal Yankee Candle box and was shipped in a plain cardboard box. When I opened the box I found each candle wrapped in only one thin layer of bubble wrap and stacked upon each other laying on their sides with no other protective packaging. 5 of the 8 candles had jars that were totally shattered and the other 3 appeared to have what might be hairline cracks. I contacted customer care sending pictures and it took forever for them to respond. After a couple exchanges they finally agreed to replace the 5 shattered candles, but 4 of the ones previously ordered were no longer in stock so they asked what candles I preferred and I gave them a list of 5 different candles. Nest thing I know I get an email stating my order had shipped but the shipment did not contain the ones I had listed.

I again contacted customer care asking for them to reship what I had requested and to issue a return for the coming shipment. They responded that I could drive to a Yankee Candles store and make the exchange request there. I responded that it was over a 2-1/2 hour round trip to the nearest Yankee Candle and certainly would not do so to fix a series of errors on their part. They have not bothered to respond.

I have ordered from Yankee Candle many times and always received products shipped properly and had decent customer service. I am not sure what has changed, but Yankee Candle Customer care just does not care about their customers. I am no longer a customer and will place no more orders. To top it all off I had to go out and purchase alternative gifts and now I am stuck with candles that I did not order.

I ordered directly from the website one time because they were having a sale (I usually buy from Amazon) and I completely regret it.
The first order I made was cancelled within the hour for no reason. I contacted customer service and they took almost two days to respond and they basically ignore what I have told them about my order being cancelled and are asking me to take pictures of the product.? I said did you even read my email and repeat what I had already told them, they get back to me and say they sent the wrong email to me( so organized) and then they finally tell me it was an internal error. So I place the same order again. I have on going issue with FedEx (that I will be leaving a review about) where they keep leaving my packages in the wrong places and they keep coming up missing. So this happens when the two packages from Yankee candle arrive. It says they are delivered but they are not where they were pictured. I contact customer service and 4 days go by with no response, so I contact them again and ask them to file a claim with FedEx for my lost package (just like FedEx told me to tell them). They basically tell me to check the surroundings, as if I haven't already done that, how else would I know the packages are missing. They offer no apologies or solutions. So I responded telling them to stop giving me the run around and contact FedEx themselves. ALL THIS FOR SOME CANDLES? I am still waiting on a solution two weeks after I placed the first messed up order and I will never order directly from this company again. Great candles but horrible customer service!

I ordered tea light candles from Yankee Candle. I'll start off by telling you it seemed a good deal, a box of 12 tea lights was $12 plus buy one get one free, so I ended up ordering 16 boxes (4 different scents) for a total of $96, with tax and handling $102.72. First problem, there was a charge of $27.36 on May 8th, then they charged me the 102.72 on May 10th. Secondly, for no given reason, I assume out of stock, the order of four boxes was cancelled. I have called to try to get the situation fixed, Yankee Candle blames the bank, the bank has heard nothing. I have sent several e-mails, all have been ignored. If you like pleasant aromas in your home I would suggest just burning some cash rather than purchasing from Yankee Candle.

I have been a customer of Yankee Candle for many years and I have fall in love with all their products. Although in the past the only thing I order was candles I have now started ordering other products to make my house smell great. I am addicted to their scent plugs and I have almost every scent they carry because I just love the way they smell and they last at least 45 days for me, which is unusual for this type of item.
The only thing that I have found is in the past the candles scent lasted a long time but not so much any more. But they do still smell good it just isn't as strong as I would like.

Very nice candles. The aroma is great and they last a long time compared to others!

A little pricy but you get what you pay for!

Good Job!

Ordered a ten count of a diffuser refill. 2 days later received an email that my order was cancelled as they couldn't fulfill ANY of my order. Called customer service, only to be told my refund would take 3-5 business days. I'm furious. The agent told me it's my banks policy that my refund would take that long. My response. That's a secondary problem to the fact that they sold me ten items that they didn't have. Will never order from them again, or shop in their stores.

The absolute worst customer service. From not having the answer to supervisors not returning calls to NEVER receiving your order!

I love the Wood wick candles…so I decided to order some directly through their website. Needless to say, worse idea EVER! When I received my partial order, one candle was crushed and it cut the $#*! out of my finger. I called and they said they were going to replace it….haven't seen it yet! They charged me for my full original order while three items on that order were not available. They continuously tell me a credit is coming, but have not seen it yet and it has been weeks since original order was placed.

They cancelled my order because nothing was in stock! How does this happen? I was notified 4 days after i placed order!.not cool! Was supposed to be a gift! Never order from them again! Not trustworthy.apparently they dont do inventory.

How can a legit business post pricing - send an email confirming the order and then cancel my order because of a glitch?

For Christmas I placed a nearly $200 order for gifts for family members, way in advance in the very first week of November. I waited for my order to ship, and when it arrived I received an entirely different order than the one I placed. It was an order of just 4 candles, none of them in any of the scents that I ordered during their big sale, and so I contacted customer service the same day. After over an hour on hold I finally got to someone who could resolve my issue, only to be told that none of what I ordered was in stock any longer and I would have to settle for other items. This was frustrating because I already wasn't going to get what I paid for, but I settled for it and picked out other scents from what was left over and actually in stock.
Again I waited for shipping, and yet again received another incorrect order that didn't even have the correct number of candles in it. I contacted customer service, showed all of the evidence, pictures of the actual candles, pictures of the box, pictures of the invoice, everything that was requested from me multiple times. The only response I got was being told I would need to return all of the correct items I received (costing me a lot of money for shipping) and then I could receive help.
It is now mid January, I have not received a single one of the candles I paid for, and my emails have no longer been responded to. The customer service at Yankee Candle is horrendous and the way they can just dismiss never shipping out an over $200 order is beyond me.

My first online order Yankee canceled 50% of the order. The order was placed for in store pickup. My second order only one item was cancelled which is a plus. I received an email stating my order will be divered by FedEx on 1/11/23. No pending delivery date was available 1/13/23. I received an emailed stating my delivery date is now 1/14/23. I will be ordering from Harlem Candle..

Deliver fail 2 wks, tried to fault shipper, they don't have items. Refuse to cancel, still wasting my time with emails. Avoid online sale! Ridiculous CS.

First time i ever ordered on line from yankee candle. I rec an email from them stating my package was delivered. It was not. Called "customer svc" where i was transferred to someone in some country where they prob pay the person $1/hr to read back your order on line. I do know how to read so this was a waste of my time. They will not transfer you to united states and they will not give you an answer because they are clueless. Yankee candle should cxl the cust svc phone number as there is NO CUSTOMER SVC. RIPPPPPPPPPPPPPPPPP OFFFFFFFFFFFFFF

Ordered plug in refill on 22 November on 27 received msg from UPL to say it would be delivered the next day. It was not, or the one after that! I rang today and they could only refund me as my order was lost (no email to inform me of this). My refund will take a week. The lady I spoke to was very nonchalant and didn't care, please stay away from this awful company