Yankee Candle

I have contacted customer service over 6 times now in the last two months. I initially contacted them to cancel my order before it was shipped and I was told that they would contact the warehouse to cancel it and I would receive an email. I never received an email and a few days later, my order arrived at my house. Now I have to go through the pain of having to call Yankee repeatedly, being told that they will send me a shipping label so I don't have to pay for a return that should have been canceled. Well it is 2 months later and still no emails from Yankee. I don't know what kind of company they are running. I thought Yankee was a legist business before this ordeal. So very unprofessional and will be losing my business.

I see many have had problems with Yankee Candle Customer Service. I have never had a problem-in person at a store or online. Products received from placing online orders-ALWAYS arrived in excellent condition. Anytime I've visited a store-great customer service-no problems with returns. I have been a loyal Yankee customer for over 30 years. I stopped being one a few years ago. The reasons for this was simply the candle quality had seriously declined. No scent with most candles. Discontinuation of favorite candles. The incredible price increase! I decided to try them again-after seeing that my ABSOLUTE FAVORITE CANDLE OF ALL TIME-Christmas Wish was a returning favorite. This candle WAS a perfect combination of vanilla and pine. I ordered 2 on line. They smelled like Christmas Cookie. If I wanted Christmas Cookie-I'd have purchased that. Yankee Candle-You had perfection in a jar-WHY DID YOU CHANGE THAT? Why mess with perfection. Just recently-I purchased online-Witches' Brew-another favorite. I burned over 2 hours-ABSOLUTELY no scent WHATSOEVER. Unfortunately-I've had this same experience purchasing other products in my local Yankee stores-and I have many around me-live in Stratford, CT. Will be returning the Witches' Brew for a refund to my local Yankee store and then I'm done with your company. Your name was Americana-your original jars were Americana-your scents were wonderful. The town where it all started was Americana. WHAT HAPPENED? You've lost a loyal customer.

I went to the store to purchase a candle using a gift card, they supposedly couldn't get it to work so I paid out of pocket and they told me call customer service. I did call and was hung up on 2 minutes into my call so I called back. The person who answered told me to wait for the person who hung up on me to call me to call back, he couldn't help me. Well that never happened, so the same day I went to their website and submitted my issue online, it's now 5 days later without a response. So, I decided to try the chat which after 15 minutes of back and forth, they told me that there was a zero balance on my GC but since I literally purchased it as I stood in line to pay, it must have gone through. But they'll give me a new GC and they need the receipt. I told them that I put all of that info into my online complaint and they needed to find it as I couldn't find my receipt. I was then conveniently dropped from the chat. I will not ever shop there again or purchase their products. Bath and Body Works has candles that are just as good and better customer service. I suggest everyone do the same.

I placed an order from Yankee Candle on 7/9 and on 7/15 I did a return as I did not need all the items purchased. I was given an email with instructions and had to pay the return shipping back to them. The return address was send to a PO Box. According to my tracking it was delivered on July 19. First phone which in fact was over 45 minutes only to find out that indeed the return address was a PO box and that it would take time for the warehouse to process. Then 2nd, 3rd, 4th and just today my 5th phone call trying to find out the status of my return. All I was told that it was still pending since they had yet to get info from their warehouse. I was even told today that a supervisor would be calling me back today. Well I told the rep that I did not believe I would be getting that call and boy was I correct on that. I was also told on phone call number 4 that it was not necessary to make anymore phone calls to their number. They would contact me through email. Well I've now responded to over 5 emails and have YET to get a response with this method of communication. This transactions is by far the WORST I've ever experienced in my lifetime. I told the rep that if I did not get that phone call from the supervisor, I would be taking measures to get my funds back and that social media would know about this company that does not do their jobs in customer satisfaction. I will never do business with this company and I hate that I can't get back my time spent dealing with this nonsense.

I visited their site because I received an email promotion for a sale. Ordered in stock items. Received an email later stating my order was canceled due to items being out of stock twice. They canceled the order but still took money from my account! Horrible customers experience since they left Bed Bath and Behind!

Two years ago, I called customer support, who lied to me about my points and promised I'd hear back.
I never heard back.
I stopped shopping there, and all of the stores in the area shut down besides one.
Yesterday, I had a coupon, and certain candles were on clearance online. The large ones were $17.70. I was planning on spending $108-$120. I went to check out, and the four large ones changed to $20. A small one changed from $8.50 to $10.
I went back to the product page. Still $17.70. I tried 4 or 5 times. Last try was 4 am. (Insomnia)
The next morning, I contacted customer service via the web chat. "Krzysztof" asked for screenshots. First, they tried to tell me that it was a glitch and the price was $20. Then they changed their story and admitted that the price was yesterday's clearance price, and they RAISED the prices for their big Semiannual sale. So they lied. I told them again that I tried to buy while it was still on sale (oddly enough it was only on sale before their big sale), and the website had an error.
They insisted that the new price was a great price, and they couldn't help me.
As long as Yankee keeps treating their customers like trash, and outsourcing customer support, they'll keep losing customers and closing stores. Say what you will about Bath & Body, they would have resolved this issue with a $10 credit. Yankee lost $100+, and they also lost a customer that was willing to give them a second chance. I'll be spreading the word about this experience

I had an order quadrupled due to a checkout glitch. When notified, they said I had to wait to receive the items and then return 3/4 of the order for a refund. The return was received 3/2 and it is now 4/6 and I have yet to see a refund. It's enough money to matter. I have contacted customer service multiple times and I get promises but nothing happens. I can't even get connected to a supervisor despite insisting. The phone mysteriously drops the call at that point. I'm resorting to leaving negative reviews in the hopes that gets some attention.

We SPLURGED and bought some of the Yankee Candles (the bigger ones in glass containers) and have been very disappointed. There isn't much fragrance to be detected as they burn and the wax builds up around the outside that doesn't melt. We're going back to the 'off brands'.

I COLLECT VOLTIVE CANDLE HOLDERS AS A HOBBY. I PURCHASED A SHAMROCK CANDLE HOLDER THAT I THOUGHT WOULD BE A GOOD ADDITION TO MY COLLECTION. BOY, WAS I WRONG! THERE WAS A GREEN FILM COVERING THE CLEAR GLASS, PARTS OF THE FILM WAS ALREADY PEELING OFF AFTER OPENING THE ITEM. VERY CHEAP... ACTUALLY, THE CHEAPEST I SEEN IN A LONG TIME. DON'T BUY FROM THIS COMPANY!

I am definitely obsessed with all kinds of small things and details which make my life easier and better. A candle by the workspace is definitely one of them.

I ordered these candles as an early Christmas Present to my sister. I purchased them on the 11th of December, yet strangely enough, they charged my card much later than that.

My package arrived on the 24th of December. When I opened my door and looked at the package, the entire thing looked damp, and the box looked incredibly worn down. Feeling dread at this point, I recluantly brought my package inside, and proceeded to open it.

Inside the package was the four candles I ordered. All of them were smashed to pieces, and the ONLY protection within the box was this cup-like-holder object at the top of the jars. When I pulled this miserable piece of cardboard up, glass went EVERYWHERE.

I proceeded to have a meltdown, and after calming down, I took pictures. Naturally, I called the site, due to ordering these candles from THEIR website. I got an email, and I promptly replied, WITH evidence of the destroyed goods.

I haven't heard a WORD back from the site, and I contacted them yesterday (1st Jan) AGAIN. I sent an Email to the person who originally contacted me, as well as doing a form on their site.

My order was a total of £91.69 and all I want is a refund, which at the moment, seems very impossible, and thanks to this INCREDIBLY negative experience, I won't EVER order from their website again.

Worst experiences the last three times ordering online one can even imagine! They CONTINUOUSLY cancel part or all of orders. The first two times I ordered items that were 'low stock' so those were ALL canceled (10 in total). This last time I had 14 candles and two room sprays. All were 'IN STOCK' and low and behold... order canceled! WTF! This company bites **s. I decided I'm done with paraffin wax anyway. I'll be dam ed if I give my business to a company that can't run a company!

I have shopped at Yankee candles online throughout the whole pandemic and can safely say that I enjoy the experience most of the time. Sometimes I've had trouble with their check out, but they run sales and give you discount coupons pretty often so I end up getting my candles for quite cheap. I've never had any problems with shipping, all the items arrive wrapped carefully and sometimes even in separate boxes.
As for the scents, there are some scents that are much stronger than others. I've noticed that the square shaped candle jars last me longer than the round ones, so that's a little sad because it narrows down my selection. Their latest Christmas scents are lovely, and I recommend them.
Also pro tip: if you shop here a few times, Yankee Candle sends you discount coupons also for other stores like nakedwines.

I love YC and have purchased many over the years. I am not sure what has happened, but the candles no longer have a lasting scent. In the past, after a very short amount of burn time, my home would have a lovely fragrance. My most recent purchase, I burned a candle for 2 1/2 hours and there absolutely no fragrance. I had taken advantage of a sale (3 candles for price of 2) called and complained and they sent me 3 new ones. While their service was great, I now unfortunately have 6 candles that have no fragrance. This is very disappointing. These candles are expensive, and it is an expense I am no longer will pay!