Yankee Candle

Yankee Candle basically stole my money! I placed an order to be shipped to Hawaii. They say on their web site they ship there. I had problems getting the order done on line so I called for assistance. Gave the person all the relevant info and she assured me my order would be shipped to Hawaii asap. Found out they shipped to an address where no one is living right now and then tried to lie their way out of sending the order to the correct place. Supervisor (Mark) was super lazy and lied over and over. TERRIBLE customer service and after HOURS on hold or listening to people lie to me, I have no candles and I am out the money. DON"T ORDER WITH THEM UNLESS YOU WANT A NIGHTMARE OF BAD SERVICE AND LIES.

Absolute worst company and customer service. They do not honor promos, you have to call repeatedly and still nothing gets done. You are placed on hold and asked to call back and it is one lie after another. They cancel orders and shipping is slower than they indicate on the website. Deceitful company that only seeks money from your order, but they don't take care of you after the order is placed.

I ordered Christmas candles at Thanksgiving and I never received them. I had to call to cancel my order and sat on the phone for 50 minutes! And then they said to refuse the order when I received it... yeah right... like FedEx tells me they have dropped it on my porch. I still haven't gotten it and it's been over a month. This company is nuts. They want me to call them again to get a return slip. I'll email them and hopefully get that to get the return shipping slip. What a mess they are. They can learn customer service from co's like REi and others. I will never order from them again!

The scent hardly exists. I was really disappointed, given I thought they were suppose to be really sweet smelling. Apparently they've changed the formula or something like that

I have never dealt with such an inept and incompetent company in my life. The glass was shattered on 2 of the candles I ordered from them, and 3 items were missing from my order. Packaging was horrible, so it was no wonder some items were damaged in shipping. I figured contacting customer service would remedy the problem, but you will be treated like you're some sort of criminal trying to run a scam on them. I spent hours jumping through hoops to try and resolve my problem, and am still not sure they will resolve it satisfactorily. It also seems many people have issues with missing items, so one has to wonder about their quality control - or if shortchanging customers is company policy? I would also rate the interaction with customer services reps as a big zero. They seem more eager to argue with you than to help you solve your problem. Bottom Line = Purchase from Yankee Candle if you want the biggest headache of your life

I visited the Pottstown store where the Manager Chantel was extremely rude and dismissive. And she ripped up my coupon. This was my first time visiting Yankee Candle and I will never go back. I feel Chantel treated me like that because I am Black. Chantel this is not the 1950's.

I had originally wrote a review about a candle a bought that didn't have any fragrance to it when I lit it. I came back on the internet to update my review but couldn't locate my original one. I wanted to say that Customer Service contacted me and was very nice, supportive, and helpful. Yankee Candle customer service is top notch. Customer care is very important to me and Yankee Candle exceeded my expectations. Thank you!

Yankee Candle has medium jar candles with 2 wicks now. Their toppers do not fit and there is actually less candle as well. When I brought this up and asked to return, I got nothing except computer generated replies or a reply from someone who didn't know how to reply. Very disappointed because I do like the candles.

I'm a lifelong YC customer. Going offshore to the Philippines a HUGE MISTAKE! Tried to order candles on sale yesterday. After one hour and thinking all was set, got call next day my order not approved. There are too many very nice people there that CANNOT DO A SIMPLE JOB. So many levels to go through on a simple order. So tired of dealing with agents that cannot do their job. In fact I lost 1/2 my candle order today because they are now out of stock. If the agent yesterday was competent yesterday, I would have my order. Now I had to substitute because she screwed up. Offshore is TERRIBLE

I walked around the store for MORE than 15 minutes before a young lady(African American) asked me if I needed any help. I was looking for Christmas gifts and indeed needed help. She answered every question I had and showed me new scents while the other young ladies(Caucasian) looked on WITHOUT a greeting of any kind. I see why your company's rating is poor... because the customer service IS and has always been POOR. I spent well over $100.00 in your store for gifts, but the more I think about it, I'm going to take them back. I will not support a company like this. I wish I could have given. 5 star.

I got a Moonlight Harvest candle out to burn for the holidays. It's one of my all-time favorites and is naturally discontinued. When I took the lid off... NO WICK! I live in Reno, NV and our only store closed last year. The nearest store is 150 miles away; definitely not worth driving to for one candle. I've tried emailing, calling (never can get through!) and when I finally got a reply, they wanted pictures, which I supplied. Then they wanted an order number which I don't have because I purchased it at the now closed store. Now they want a receipt, which is too old to find if I even still have it. Why do they need all that? The pictures obviously show that it's a YANKEE CANDLE candle! It proves there isn't a wick in it to burn. Since when do they no longer stand behind their product? It's pretty cut and dried that it's defective. If they bothered to look me up they'd see that I buy ALOT of candles from them. Ha! That's not going to be the case anymore. There are plenty of candle out there just as nice and a heck of a lot cheaper. They'll be getting my business from now on. So, "buyer beware" is definitely the case with Yankee Candle. Be careful!

I purchased a custom candle it was not on time and when it did arrive it was broken into pieces. I have spoke to yankee candle about this problem 5 times each time they were suppose to be sending me a full refund well I got a refund but it wasn't for the full price it was partial on top of that they sent me a code to get any candle at full price the code didn't even work. This place is a joke my candle wasn't even packaged properly

I never received my order and was told to check for it in my area outside or to wait several days since it might still arrive - several times the same comment. I used a chat - again unsuccessfully. Nothing happened of course Now it seems they are just ignoring me and hope I will go away. I won't and I am going to look into it what can be done. As far as I am concerned I fulfilled my side of the contract and they did get my money so the ball is in their court, I will keep pestering them - and this has happened before. I don't even know why I bother with them!

Thank you to the team at Baldwin Road, Auburn Hills MI. First off this team of sales associates BRIAN (OMG THE BEST!) Laura (amazing) and Christine (professional) this team has it all! We had the best experience EVER! They helped up with products, scents, candle holders, pricing. The discounts, coupons patience. We couldn't of asked for anything more. We definitely will be back to this store only. Keep doing what you guys are doing it makes a difference in the shopping experience! So happy

I placed an order online and when I received my ordered it was missing one candle. I sent an email and never received an email back. I had to call and the representative still said dont worry you will not be paying anything extra. Of course I will not because it was not an error on my side. I received an email to rate the candles and got an email back stating that my response does not meet their criteria and will not be posting my review. So they only post what it is convenient to them. I love their candles but customer service is HORRIBLE.

I gave one star because you give no stars it won't let you. I have spent the good part of day trying to order Yankee Candles online by myself which NEVER works. Something I was ordering wasn't coming up with the right price so I reluctantly called Yankee customer service. I was put on hold about 5 times in 27 min and I finally had to hang up because I had things to attend to. They never did solve the problem. So my cart is full on the website and I decided to suck it up because I had 2 $10.00 rewards point vouchers. I put my credit card number in and click on pay and poof my order is gone and I get an error report from Yankee! My order of over $120.00 is gone! My vouchers of $20.00 are gone! No way to retrieve anything!

I bought 6 jar candles in September. The same scents I bought a year ago for fall and Christmas. Even after burning overnight, not one of them could be smelled unless you were sitting right next to them. Even our favorite, Balsam and Cedar, had very little throw. I can return them, at my expense, for a refund. Since the company was sold a few years ago, the new owners have cut the quality to cut their cost.
I did some research. The son of the original founder of Yankee Candle, Michael Kittredge, has opened another store in the same area as the original Yankee shop. Bernardston, Massachusetts. It is called Kringle Candles and their website states they use the original recipes. Just had to change some of the names. I will be ordering their Balsam and Cedar and Balsam Fir. I hope they are truly the same as they used to be.

I cannot overstate the excellent customer service that I have repeatedly experienced at the North Dartmouth Mall Yankee Candle Store! I have sought out the assistance of Sue and Jackie at store # 479, and I have never been disappointed. They are both personable, professional and highly trained in knowing the various products that their store has to offer. As a result of the outstanding customer service I have received, I have recommended them and this store to many of my friends, and they too were very impressed. For each holiday, I have spent well over $300. Per visit, and it is specifically because of their positive energy and caring service that I have continually shopped there. I fact, I was there just today and purchased many of my Christmas gifts from them. My only disappointment is that after I have written a review like this one on multiple occasions, they have yet to be acknowledged for their hard work and dedication! It is because of them and their outstanding service that keeps the customers coming back, and I believe that they are more than deserving of praise and acknowledgement from the administrative staff at the Yankee Candle Company. After writing this review and several others, I will be very disappointed if they are not recognized. It is not every day that sales representatives go the extra mile to please the customer as these two women have been doing time and time again. Kudos to both Jackie and Sue! I am very grateful for their continued help every time I shop there.