Yankee Candle

HORRIBLE HORRIBLE HORRIBLE...don't buy from this company. It was sold to a company that owns many outlets and does not care what trouble you have in my multiple experiences and based on the bad reviews I read that mirrored my experience. I will shout from the rooftops to hard working people not to was a dime here. Please be wise and find an alternative! I empathize with hard working people and really don't want you to go through my experience or of those other people that have written reviews. I wouldn't give any stars if this website allowed but they probably want to mislead consumers in my opinion!

A maple pumpkin candle was broken, and I set the candle on my kitchen counter after I picked the wax out of the glass, so that I could find a glass container to put it in. I didn't want to throw out an almost full-sized candle. IT STAINED THE COUNTER ORANGE. My white counter. I tried a razor blade, an SOS pad, a steel scrubber, GooBGone and bleach gel, nothing removed it. I contacted the company through their website chat, and the rep couldn't have cared less, just told me I should have put it on a tray.

No cleaning tips, zero apology, nothing... it was all my fault and they weren't accountable.

Okay, sure, how was I to know it had oils that did that? A little graciousness would have been great, maybe an idea on a cleaning product to try? Maybe a touch of empathy on how much it sucks to have a wrecked counter, even if it was my own ignorance? Rude jerk of a customer service rep on chat. WORST CUSTOMER SERVICE EVER.

I love their candles and buy them all the time for myself and to gift. Not sure I'll ever buy another one, but I sure as heck will leave this review everywhere I can possibly publish it.

I placed an order by mistake and tried to cancel it within minutes. I was told that the order was "being processed" and I couldn't cancel the order. Really? I have been a loyal customer of Yankee Candle for years. I will never buy from them again! Goose Creek has reasonable prices, and the candles are more fragrant. I will get all my products in the future from them.

I have been using these candles for at least 15 years and they just don't have the fragrance dissemination they used to. The company blames COVID. Unless everyone in my family has had COVID for a solid 2 years, which is not the case, then their product is failing. I've returned several candles in hopes of the new ones being better. Nope. They're not.

Had the worst experience buying from this brand. They have the worst customer service in the industry and have no concern for the end user. This seems to be a pattern throughout all the brands owned by their parent company Newell Brands.
The cherry on top was that they screened my negative review and blatantly told me that they would not let it get published on their website.
Never ever buying from them again.

Ordered one large candle on September 28. On October 6 they had not even created a shipping label. Had to wait three more weeks to be told they were "waiting for the delivery service" to pick it up. Couldn't help but think I was getting the runaround and almost asked for a refund but just decided to wait. Then today (November 7) was finally told via the umpteenth random, non-dedicated customer service agent they had to cancel my order (after creating a new order after I had to call CS twice to see what happened to my candle) only to tell me it's not in stock.

Never order directly from this company.

There's a reason why it's easier to just buy them in some other random home goods store.

This has been the worst shipping experience I've ever had.

I love Yankee Candle candles. I hate the shipping and handling experience.

Never work with this company directly.

I should probably not be writing this review right now because I am so so angry. I love YC and have been a very good customer for years. I shop about every 4 months and usually spend over $125.00! The stores I frequented near me have closed so I need to buy online... what a freakin nightmare! They constantly get my credit card mixed up and won't allow me to fix it, they get my address mixed up and continue to want to send it to my old address even though I have been at my new one for over 2 years! They won't allow me to change or fix anything. Today alone I put another order in and it would not use my right credit card. Called on the phone... forget it... the woman could not go in and find my order and wanted me to repeat 16 items and spell them also... after 5 I gave up and did a live chat. That was also a mistake... kept repeating myself over and over and was on the phone for an hour hoping to fix the problem then got disconnected. Don't forget the hour I spent with the woman on the phone. When I called back... got to text with someone else who was more than happy to help me. Unfortunately, I did not have the time to repeat everything and spend even more time on the phone. We will see if my order even comes to my home or goes to my old address that I have not lived at for over 2 years! YC... I am done with you. I have been a great customer and have spent hundreds of dollars but, no more... this will be my last order... shame on you!

In the past year the candle smells stronger when you take the lid off than when you do burning them. The prices keep going up but the smell gets less and less when burning. Is there any way to fix this issue? At one time I loved these candles but now for the price and the smell it does not seem worth it to buy these candles. I hate to have to go elsewhere to buy my candles just so I can get a stronger smell than the Yankees ones.

I used to love Yankee but this will be my last purchase! It has NO SMELL and pricey. Tried 4 of them just to give it another try with a huge disappointment! Sticking to my White Barn at bath and body works! Bye Yankee

Recently I bought candles for me and my dying grandmother total 8. We got put under review and cancelled without even consulting us. The reason given the order was to large and they didn't approve that I used my fathers card to order. When we share a last name. What is in yankee candles to make them wonder what people do with them? My advice find a nice local shop and left these big box stores go out of business.

I purchased a YANKEE CANDLE "DEAL" 4 large Candles $50 including shipping. I received 3 and a message saying that the 4th was being processed. After a week I started writing and asked where the other Candle was. I received an email saying that my order was complete. I wrote and said that I hadn't received the 4th candle. I thought that I had been charged $50 by Yankee Candle but they said that I wasn't charged for the 4th candle that didn't received BUT. What they really did was offer 4 Candles@ $50= $12.50. And sold me 3@ $13.33... That wasn't the Deal. They claimed they were out of one fragrance so, rather than contact me and ask to make a different selection or cancel the order. They over charged me. THEY HAVE THE EXACT SAME "SALE" RIGHT NOW! IT'S A BAIT AND SWITCH GAME.

I used to have every scent yankee candle. No issues. Recently I bought some new ones, $25+ and literally cannot smell a thing. I read complaints online about this and yankee swears we all have covid! No, your product is just $#*! now. I know how to properly burn a candle and get a melt pool going. Wick was trimmed and I had a large flame that I had to put out. Also soot damage all over my white walls and mirror. Just awful.

Recently, I stopped at Yankee Candle in Pembroke, MA and the customer service was amazing. At first I
Was happy to browse around, but after a short time I was ready to make my purchases. Mary Lou and Patty
Were extremely friendly and more than happy to assist me. I was looking for favors for my daughter's upcoming wedding. They showed me several options and made my selection much easier. They went out of their way to make my shopping experience a happy and successful one. Sincerely, Marsha Alden

Placed an order online. Received a confirmation number and a pending charge on my credit card. Waited two days, heard nothing. Called to see where my order was and when it was arriving. They told me that it was received but hadn't been processed but that i would hear something in 24-48 hours. Two days after that, still hadn't heard anything. Called back, now they can't find my order number in their system at all despite the pending transaction on my card and providing them with the order number that they gave to me. What kind of horrible business is this where they can't keep their lies or business straight?

Update: 30+ minutes to being on the phone with them, the representative let me know that the supervisor line is down but that she can place me on call waiting.

My daughter bout one of the candles. After 20 minutes black smoke began to appear from the wick. It has left soot damage to the walls, ceiling, shelves and windows. When I contacted Yankee they have refused to accept responsibility that the candles have an issue even though there have been numerous complaints for the same issue. They offered me £50 of other products. Why would I want this when there is hundreds of pounds worth of damage to the bedroom?
Do not buy these products. Customer service is none existent.

I placed an order and could not get the discount to apply. I did send the order and advised Yankee of the trouble. They got back to me right away, and sent a credit for the discount amount. Thank you to Yankee. My only candle store!

My son gets my daughter and I Yankee candles every Christmas, the ones I received this pass Christmas were terrible, smoke burning wicks, tall fire from wicks no matter how short I cut them, finally after getting the fire to calm down and they burned for a few hrs, no smell very disappointed, I asked my son to not buy me anymore! I love my candles

I would never change this place for the world… I think I spent more on fragrances etc. etc. From this place than I do on rent a month. Keep up the good work!