XPO LogisticsReviews 184

OUR COMPANY HAS BEEN IN BUSINESS SINCE 1895 WE HAVE NEVER BEEN TAKEN LIKE THIS IN 127 YEARS THEY CHARGED US 2571.00 TO HAUL AN 800 POUND BOX TO WASHINGTON, KS ******* FROM OUR BUSINESS IN SHULLSBURG,WI ******* AND IF YOU CALL IN TO THEM IT SHOULD BE 190.00 THEY WOULD NOT CORRECT THIS DO NOT TRUST THIS COMPANY DO NOT USE THIS COMPANY WARNING WARNING DO NOT USE THESE PEOPLE THIS IS WHY OUR GOVERMENT IS IMPLEMENTING LAWS TO CORRECT PROBLEMS LIKE THIS THESE PEOPLE ARE CROOKED DO NOT USE THEM!

Do I really need to write a review? Just look at what everyone is saying. It's a wonder they can find their way to work. Useless.

Quick and effective, helped me take the packages upstairs. And both very polite. Arrived on time, a first for a delivery.

Hook up went horrible, I purchased a washing machine from Lowe's, XPO delivered, DID NOT EVEN COMPLETE HOOK UP! Didn't use the hoses I had to buy, didn't put the DRAIN HOSE in proper place! Flooding my bathroom and causing thousands of dollars in damage! LESS than professional, felt like they were casing my house to come back later! DO NOT GET DELIVERY FROM THESE PEOPLE!

3 days taken off from work 2 reschedules from XPO and then arrived 1.5 hours earlier than appointment window of 3-6 with NO phone call informing me. Customer service couldn't even find order, kept telling me they had to end chat to keep lines open. Finally got a hold of a manager, was she couldn't get ahold of anyone at Buffalo dispatch location. At this point I'll just cancel the order with Amazon and they can deal with this company. Honestly, the worst overall and customer service experience I've had in my 47 years on this planet.

This company has rescheduled my delivery on four separate occasions and I still do not have my product. They were completely unwilling to work with me. Customer service is beyond horrible. Stay away from this delivery company at all costs.

Never arrive. Driver says he calls but no record of a call. Driver says he knocked on door and nobody home. I was home and the camera shows you are a liar and never even came. Bunch of elementary school kids running the call centre. Actually I take that back I don't mean to insult elementary school kids. Just useless people working for a useless company. Not sure how they even get paid?

You are screwed if your order assigned for delivery by this company. I'm trying to get my washer and dryer for 6 weeks. First they lost the "package". LG shipped it again, but now they cannot make a delivery. To be more detailed they did schedule the first delivery (7Am to 7Pm) was waiting the entire day at home, but delivery team closed this order as customer not home. I tried to call multiple times, but there is no way to talk to manager. And no way to expedite delivery.
Next step - will submit BBB claim, then call LG, then try to make sure Social media will have the proper reviews and feedback for their services.
RXO Tracking #
RXONC70OOESJXORL22

Update I now just got an email from peloton stating RXO changed my delivery to Tuesday which you guessed it on the phone I said I could not be home. And if it couldn't be monday that it would have to be a month form now. Great job real good job. Scheduled a delivery this morning from 7:30-10:30. I rearranged my busy schedule and they call and say I am out of luck I can do Tuesday. This was literally the only day for the next 30 days. Thanks for literally nothing. I the. Scheduled it for Monday and was going to try to rearrange my schedule to go to work leave work to let them deliver and then go back to work. They call back and say they can't do Monday. You think if they messed up and could deliver on the promised date they would figure out how to make it work. Do not rely on this company. Update…. I have already sat on the phone with your company local and 1800 number. Both told me to bad to sad. So I don't think emailing you will even help. I am sure I will get the exact same answer from the email that I got over the phone.

Absolutely the $#*!tiest scammiest shipping company. $#*! this company they are frauds and they stuff they put customers through is illegal.

I ordered from Lockers.com (Salsbury Industries). They chose XPO to make delivery. I saw a call from an XPO, but did not answer because I thought it was spam. When I got another call the next day, I checked voicemail. I had a message telling me urgently to call back ASAP since storage was accumulating on the shipment. When I called XPO, the guy who answered focused on the fact that they had called me more than once, and wanted to know why I had not called back. I explained. Then he told me that they didn't even have the item I ordered and it would not be in for another week, and to hold and they'd reach back out when they received it. Then he starting haranguing me again about not answering their call, and he wanted to know where they could call where I would actually pick up the phone. My comments here do not reflect the tone and the back and forth. It felt like I was being pranked by the Jerky Boyz, and he was seeing how far he could push me. Very unprofessional calls on the VM, and on the phone.

If I could give a negative star review, I would! The first time I tried to receive a delivery, the driver refused to deliver up the stairs even though his manifest told him that was required. The second delivery was scheduled for today, nobody called, nobody showed up, but my tracking information shows that it is on its way back to the warehouse. When I called the customer service team, all they could tell me was that there was a carrier issue and they were not able to make the delivery. The tracking information said they were not able to make the delivery because the recipient was not at home, however, I have been sitting around all day waiting for it. Not only that, my delivery window was between 12 PM to 3 PM. The tracking information updated at 6 PM… This is absurd! I waited around the whole day for this delivery for absolutely nothing to come up. The item being delivered is a peloton tread… not cheap, and now they are withholding my equipment! I am fuming! And the company can't tell me anything

Don't pay on a timely basis and give you the run around. If I could give them a zero stars I would. Their RXO and didn't have that problems years before but things change.

Absolutely the worse company I have had to deal with. Really wish I could zero star them. No call no shows 6+ times in a span of a month. Initial delivery was supposed to be 11/29, it is 12/21 and am still trying to get my fridge delivered.

I had a shipment scheduled in plenty of time. It went on the wrong truck and traveled hundreds of miles away. I called to see where it was at, and they told me the location which was twice as far the opposite direction. I contacted my sales Rep, who in turn contacted the freight comapny to see what we can do. It was scheduled to arrive 2 days late. Instead, they re-routed and had it there with 2 hours to spare on Friday, instead of Tuesday as originally planned. Great job to everyone involved. Making a mistake is one thing...How they corrected it was what made all the difference@ Thank you!

They are by worse delivery company I have ever heard of or experienced in my whole life.I have scheduled a pick up and they "NEVER" show up on given day and time. As per given timeline they don't show they come whenvever they want if they want to and in that if you are not there within 2-3 minutes and they simply leave. One time For delivery i have specified the date which date they should deliver and i paid for that service specifically but they delayed one day to deliver it. And it happened with me multiple times. They suck!
I don't know how can i give 0 star or minus i guess it doesn't allow. They are even worth below that. I advice to all customer please choose any other company or look for alternative rather choosing them. Very Horrible Company with horrible employees with no manner at all

Agree to deliver and take the money, but they only have LTL trucks, so not able to deliver to some residences. Then call and want you to meet them at "nearest intersection" and when I provided an alternative address 3.1 miles closer to the original one they want more money because it's a "change of address"
Beware - unethical company!

First delivery was a no show. Second delivery was Items for an other customer. Next delivery was a destroyed Kitchen.
Next pickup for the destroyed kitchen was a no show.
The next pick up was successful.
Minus 5 working days and still I have no kitchen delivered.
Rating is not even a one star.

They don't like women so thats why you dont see many work there or even last long. And as for your goods if you like it beat up, damaged, or not even getting it then this the company for you. I used to work there and omg the way they load and off load your freight your paying for is sad. If i had to use anybody it would never be them. NEVER.