XPO LogisticsReviews 184

I have ordered Samsung Washer & Dryer, XPO kept updating with timely emails that the delivery is about to happen and OUT for delivery. Suddenly, cancelled the delivery and rescheduled after 5 days. After the installation, my two tiles were damaged. Another great thing is, the installation is improperly done ending me with heavy noises & floor vibrating. I had raised a complaint with Samsung and had to fix the problem. I applied claim for my floor damage and I got an email with Claim number and thats it, nothing happened. No claim.

I am not sure how this company stays in business. Nor am I sure why high dollar items are even trusted to them.

Ordered the Mirror for my birthday--11/10. Was told to expect a phone call for delivery. Instead started getting texts. Scheduled delivery for the 11th. Received confirmation for 11th. On the 9th, I start getting random texts about the 10th. Call to confirm the 11th. Yep--gtg.
On the 10th, get a text that says a window of 7am-9pm. I ignore because I spoke to someone who confirmed the 11th. Only call I receive is that they are 30 min away from my house on the 10th. Are you confused? I most surely was.

Half a day through several phone calls and zero ownership from the company of their mistake. Ok...we have confirmed from the warehouse for the 11th. After the office closes (super convenient), call where dude refuses to move it to the 11th and instead insists on the 12th. Today is the 12th. I call dude back, yeah, yeah...we got you. Ok. Am I just hanging out here all day--what's the delivery window. Let me call ya back. Zero call. I will be calling LULULEMON STUDIO MIRROR to cancel order unless they can move to a reputable company that knows what the heck their doing and honors their commitments.

Oh and imagine my surprise that this seems to be a recurring theme through all of their deliveries. How are these people still in business.

Amazon should stop using immediately. Absolutely will say anything instead of doing what they should. Worthless company.

Purchased Samsung dishwasher from Wayfair and the EXPO install was incomplete. Dishwasher fell forward when top shelve was pulled out. Called EXPO within 24 hrs and they could care less. Repeated attempts to get a technician out to fix this was not addressed. Wayfair got involved and got no support from EXPO so they replaced the dishwasher! Horrible experience and I will refuse a delivery from EXPO.

We ordered through LG.com not knowing they subcontract through this awful company. They have now jerked us around with delivery and installation dates that are cancelled at the last minute three separate times. My husband has lost two days of work on these last minute cancellations and now they again are a no-show on a Saturday. The phone service people can only help so much because their business systems are inherently flawed.

I have never experienced such bad and unreliable service. Delivery was scheduled 5 times and cancelled each time without notification. NEVER USE THIS COMPANY.

Ordered a generator on Amazon and it was supposed to be delivered on Saturday.
First email i got from expo said i called and changed the delivery date which i did not. Then expo preceded to say they never agreed to deliver it Saturday and it would be next Monday. So know its Monday and expo just called saying it would Thursday before they can deliver it. What a joke of a business.

NEVER EVER USE expo.

It has been 4 months of aggravating calls for one order and inconvenience with multiple dates scheduled without showing up or having management contact me. Lots of apologies without resolving problems.
Should be put out of business for poorest business practices.

Called to get a load from a load board and dispatcher hung up on me. Said my average rate of 2.00 a mile was to high and he wouldn't waste his time setting me up. Rude load from Lewiston Idaho to apple Valley California called on 10/10/2022

I was suppose to have my order delivered Sept 24. They picked it up from Samsung Sept 22. However they said they didn't get it untill Sept. 28. They call to schedule delivery and the earliest they say is now Oct 6th. Then when scheduling they said now the 7. Then after having a confirmed delivery date they change it to the 8th. They said my delivery time was from 3-7 however they showed up at 11 am. The fridge came damaged. They said they had to take it back because the plug was damaged. However they marked it as customer refused.

We bought a refrigerator from Lowe's and these guys were supposed to deliver and install it… First of all the driver showed up and didn't follow the instructions to call me and instead called my girlfriend who was busy and at work and told him to call me and gave him my number which he did not do. Then the call-center operator called me to tell me that they were going to have to reschedule because the driver had spotted a little hanging branch that he didn't think he could get by… I walk down and talk to the driver and he was like well you can dolly it down there by yourself but I'm not doing it"
I have driven box trucks like that and the branch was not even in the way first of all, he would have had to do some cutting and readjusting maybe but it wasn't tge first big truck to deliver to my house… second of all it would only take me 10 minutes to chainsaw the branch off for him which I told them I would do, the dispatch operator said he would have him wait 10 minutes and I watched the guy immediately pull away because he didn't want to do the job because I have a long driveway. So now after paying these guys to deliver and install the refrigerator, I took off work to meet him, now I have to take another day off work and I dollied the old fridge down the driveway myself because he's not gonna do it, so they ought to be refunding whatever money we paid because I'm gonna have to dolly the new fridge up to my house myself and at that point I might as well install it because it's nothing but screwing on the waterline and plugging it in. I drove A truck like that for a year and a half doing deliveries and when I showed up at a place and there was an obstacle I went "hmmm, an obstacle, how can I get past this and do my job… This driver went "sweet, there's an obstacle, I can get out of doing my job."

Delivery drivers have no skills or proper tools to install over-the-range microwave ovens. Very poor workmanship. My unit does not work properly due to improperly attached to cabinets. Microwave was purchased from Samsclub.com.

XPO isn't worth anything. My shipment arrived at a warehouse in Chester VA on the 19th. I got the shipment on the 29th. Needless to say it was delivered to the wrong designation as well. This company needs to fire and re hire everyone. It makes no sense when you tell someone that it will be there on Friday when you call Friday they said oh I'm sorry it apparently didn't make the truck. I'll put it on Tuesdays truck for that area. Tuesday comes you call and they said I'm sorry that truck didn't run the way it looks right now I won't have a truck back in your area til next Tuesday Called and my shipment didn't go out I spoke with a manager who was Stacy he assured me that I would have my shipment delivered on the Thursday. Which is the 29th at lunchtime the shipment said delivered I went outside nothing I got into my car and drove up and down the road looking for it I then called XPO again to get told that it was delivered and it was signed for. I said well that funny a Paul doesn't live here and I am the only one here and I've been sitting here waiting all day. The dispatcher then called the driver he said he dropped it off with a Paul at a totally different destination. I am just glad that I knew this person.
1 I would never use this company
2 they make you feel like you are crazy when u call telling you that your product is there
3 over 20k shipment could have been lost
4. The driver didn't drop it off at noonish it was between 9 and 12 per 2 sources.
5. If I could give zero star I would.
6. This driver has made the good people at this company look like they don't do their job correctly.
7. You should not have to call to schedule a delivery everyone is tracking it.
8. Make certain that you deliver to the designation instead of where you wanna drop your load.
WOULD I RECOMMEND THIS COMPANY NO!
Again this isn't because of those who answer the phone it's the driver fault that this shipment got only one star. Glad he doesn't work for me.
A 20k $ shipment!

After my delivery and install of a refrigerator I ordered direct from Samsung was scheduled by XPO for delivery 28 days later than stated when ordering, my delivery was canceled en route without explanation or contact. The customer service was horrible. They wouldn't reschedule our delivery when we first contacted them because they hadn't received the product back to their warehouse yet. Then we we finally got them to reschedule the next day, they wanted to put us at the end of the line again and schedule over a month out again. Horrible company. We have had previous bad experiences with them as well.

First there was a couple of weeks delay in delivering my Samsung wine fridge. They notified us of the two plus week delay on the day they were scheduled to make the delivery. There was no reason given or apology extended. Second they dented the fridge when they installed it. Upon installing the fridge they scratched my tile floor. We filed a claim for the floor damage. What a nightmare. After weeks of trying to settle this in which we sent them pictures and obtained quotes for repair, they sent us a letter by registered mail stating that they were denying the claim because "there was no proof that we caused the damage". They re-contacted us weeks later sending us a release form to sign regarding the floor damage only. Brianna Holmes said the only way they would honor our claim was if we signed a release form before sending us a check. When we questioned the wording she said she's going to send us a letter indicating we're not interested in settling this matter. Our assessment is that they acted in bad faith during this entire process.

I purchased a refrigerator from Costco.com and it was delivered by XPO Logistics. The crew not only came in hours later without call but also damaged the refrigerator and my hardwood flooring. The delivery crew used a hammer drill to turn the wheels but they didn't check the end result carefully. They actually lifted the wheel and turned the wheel on its edge so that all the weight of refrigerator was sitting on tip top of the wheel edge, thus it cut into my beautiful hardwood flooring like knife to butter. Then they pushed the refrigerator and left tracks of impression on my floor. My 20K hardwood flooring is completely ruined. I set up a claim with Costco and Costco passed the claim to XPO Logistics. I had to deal with XPO Logistics Claim team for about 3 months, it has been just hurting and frustrating experience. They kept promising they would update me soon but every time it has become a lie. Their subcontractor directly lied about the damage. There is no hope with this company. Please avoid them like a plague. Costco, please stop using them as your delivery company.

Company was delivering a new base to treadmill which was warrantied. They opened the box truck and nothing was strapped down. Lying on top of my treadmill box (which was destroyed) w TV, generator and a mattress. Multiple other expensive items tossed around in truck. They were to complete the swap of the part and tightened the bolt with an impact driver and couldn't loosen the bolt after. So instead of properly resolving the issue they left the 6ft, 250lb box across my garage and did not complete the repair. 3 weeks later I am still dealing with the issue. Peloton dropped the ball using this company when repairs and service were once completed by them. Absolute disaster!

After waiting over 3 weeks for XPO to deliver my washer and dryer, I received the call almost 6:30 on 9/27/22, the evening of the day before they were scheduled to deliver and I was told that they will no longer be delivering on 9/28/22. I explained that I had already took the day off from work and the rep who called me did not seem to care. She also refused to give me the number of the hub who got my original order from Sam's club. As a result, I canceled my order with Sam's Club and got my washer and dryer from another company who was able to deliver within 2 days unlike XPO who had me waiting for 3plus weeks with still no delivery.

This is by far the worst delivery company I have encountered. They provide no explanation for why planned deliveries end up cancelled with a SINGLE OPTION to wait a subsequent MONTH to receive the item that has been due for at least 3 weeks OR offering a callback BY THEM if an earlier date is available, mind you, they NEVER call and require follow up by the consumer; when calling the company they have ZERO explanation for the cancellation; its unfortunate that there are companies (amazon, peloton, etc) that continue to use this company; everyone should be mindful about asking shops what delivery companies they use considering you could be waiting 2-3 months for a fairly simple item to receive