XPO LogisticsReviews 184

If I could give this company no stars I would. They scheduled my delivery, stating that they would give me a time frame the day before. I waited all day but, never heard from them. A week later, they emailed me with a new delivery date. Once again, I did not hear from them the day before. About 10 PM, I finally got through to them on the phone and they gave me a 12 - 4 PM window. The next morning, at about 8:30 AM, the driver called and told me he would be arriving in about an hour. He showed up two hours later.

The item delivered was not what we ordered and I contacted the company to arrange a return. The pick up was to be made by XPO. Almost the exact same scenario as above occurred. We live in a gated community and, this time, the driver could not even follow my specific instructions on where to enter the only maned gate.

This is a horrible delivery company.
I ordered a sofa from Amazon and they have rescheduled 4 times.
I kept waiting each time and I would receive a recording that my delivery has been rescheduled.
After the 4th time, I had to cancel my Sofa order with Amazon... Awful... They need to find a different delivery crew.

I paid $304 to ship a picture. It was picked up December 16th. It was supposed to arrive December 27th. It was a Christmas present. I received it - after hours - on January 6th only because I called twice to complain! In talking to some XPO Logistics employees, I was told they are often embarrassed because of horrible disorganization within this company. It is VERY bad. Avoid them! They have terrible reviews.

I ordered a washer and dryer set. The initial delivery date was December 29,2021. On the day of delivery I was called by the XPO driver who stated that the delivery truck had mechanical issues and I would have to reschedule. Called XPO and the operator hung up on me. Called again and set up my second delivery for January 7,2022. On the 6th I received a text informing me to call XPO to "schedule my delivery". Once connected to an XPO operator after a very long wait on hold I was told that I could schedule delivery of my appliances for January 17th with no explanation why my January 7th delivery was cancelled. I asked to have XPO call me to discuss my delivery problems. The XPO operator said that would happen. There has been no return call.

I ordered a bed. This also includes delivery and in home set up. Ordered Nov 8 2021, expected delivery date Nov 26 2021. On the delivery date no show no call. It was rescheduled for Dec 8 again no show no call. Rescheduled for Dec 21 then they called me to reschedule for Dec 18 by this time I thought they were compensating but again no show no call that's where we are. I am now afraid that the in home set up could have glitches as well. As a word of caution ask the products' company who they contract with for deliveries. If it happens to be XPO Logistics find another vendor or product. It is really NOT WORTH THE STRESS to deal with XPO... Don't do it. WORST. XPO deserves NO STARS.

XPO is absolutely the worst. I ordered a large product from Costco and unfortunately Costco has partnered with this shame of a company. XPO has now scheduled and missed their OWN delivery dates three times.

Before I order another item from any store, I will first check and see if they use XPO. If they do, I will cancel the order. It's just not worth the hassle.

What a farce

If I could give this company a negative rating I would. Delivery drivers lied about when they delivered a product at my residence. They never came in the window of delivery and never gave me a 30 minute heads up when they were on their way as they indicated they would. We have them on video coming alot earlier and leaving before the delivery window even started. Then lying and saying they were at my home for over 15 minutes. Video cameras don't lie but the employees of this company do. Had my appliance ordered for 2 months and this delivery company lies and says I wasn't home and then sends my refrigerator back to Samsung. All they can say is I'm sorry but I wasn't home so they had to send it back. Then I ask to talk to a supervisor and they hang up on me. I try and call back numerous times and ask for a supervisor but they won't let me talk to one. Horrible experience from XPO Logistics. I'm very surprised you can treat a customer like this and still be in business. Samsung says this is the only company they have to use for their deliveries and installs for some reason. XPO Logistics is making Samsung look very bad as well and Samsung still uses them. Very disappointed with both XPO Logistics and Samsung. No more! I'm done giving my business to Samsung because they didn't give a solution but to set up a new order and delivery for the end of January. Really?! I'm done! These two companies deserve one another.

XPO Logistics can give you high blood pressure so to avoid that do not buy from Samsung because Samsung knows XPO Logistics is the worst and it let do the delivery
Check out and you will see how many bad reviews and complaints XPO Logistics got...

WORST EXPERIENCE EVER! Rude and incompetent staff. Scheduled my delivery SEVEN times over the past month and never showed. A month later tell me my freight is missing! Do yourself a favor and DO NOT USE THIS COMPANY!

Not only is the Delivery late, the scheduled delivery time has been missed. (good they called to confirm what they will arrive from 12-1. Now i'm being told they might arrive by 5 pm.
We are a school district with kids in the classrooms. To bad photoshop, Microsoft and other tech classes are empty. Not Empty we have students that don't have much to do without any computers.
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8/10/2021 - 1:02 PM

This company is the worst. Their employees must be treated badly by management or they are hiring the worst people that cannot get a job anywhere else. STAY AWAY FROM THIS COMPANY.

Cancelled my delivery day of. Called me day before and confirmed. Then called the day of to tell me they couldn't make my delivery because "sometimes things happen." I took off work on this day a month ahead of time when I scheduled this delivery. So no, I cannot take off work two days in a row on short notice. Asked if I could come pick it up. Loaded 8 boxes in my Jeep Wrangler... then they call me when I'm half way home, and say they didn't give me everything and I had to turn around and go get the rest of it. Never once did they apologize, and further, said that I needed to contact Ikea to get refunded for the freight charge. What a joke.

Absolutely worst nightmare. Their delivery and customer services are the worst I've ever dealt with. Not sure if the service I used was the Boston center or another one in MA, but it was an Ikea delivery through XPO Logistics. The delivery person working for the XPO didn't even bother to come upstairs to my apartment to check if anyone was at home. He just stopped by at the front door of the building. And then I couldn't update my contact info with them until after talking with three agents on the customer service line. Their website also sucks too, it kept giving me errors when I tried to update my contact info related to my order so I ended up missing the call they made upon an attempted delivery. Now I need to wait at least another 2 days for them to redeliver.

Our customer signed for a package thinking the second part was coming later. It was on the orginal pallet. XPO had damaged the pallet and lost our product!

We had asked to have it insured. They did not put that on the original invoice, so they said it was not covered. Then, they went and changed the price on the invoice. Even after adding this, they did not pay the claim!

So, as of right now, XPO still has our product, is charging us for an invoice for that the total items were never delivared, and on top of it added a charge to the invoice for their mistake in not seeing that we insured the whole thing!

They installed my dishwasher as part of the delivery process. They didn't know how to do it, it was horrible. They didn't secure it to the wall cabinet and almost flip over when I pull the top drawer full of dishes and the bottom rubber was placed infront of the kick plate. Even a third grader would know that is not correct.