XPO LogisticsReviews 184

Order was to be delivered today between 11-3. No show. Called at 3:30 and was told was running late. Called at 5, told still running late but was still on way. Finally called back at 8. You guessed it still en route today. Not lying, the customer service rep had roosters crowing in background. Yes roosters and I asked her about that. So long story short my 3000 dollar order has not been delivered today, no phone call, no reschedule, no apology but I did get to speak to someone 12 hours away where the roosters are crowing that assured me it's still on its way tonight.

Don't have online tracking. Tried to call 3 times and was kept waiting for 10 minutes before the call was disconnected. The only time the call went through it was rerouted to another department and disconnected. Really terrible service.

XPO is the worst shipping company, XPO did not show up on the guaranteed day, I could not get a hold of them. XPO didnt answer emails texts or calls, they even text that morning saying item was on way, and never showed up. I had tv installer at house. Wasted money because the tv never showed up until 5 days later, When XPO did answer 2 days later they could not care less that the item was not delivered on time.

They were absolutely amazing! Did a great job! Went above and beyond putting in washer and hooking up dryer also! Very polite guys!

My delivery was scheduled for 11am to 2pm and Yasiel and Javier showed up after calling at 10:30am, which was "Outstanding." They were very courteous and knowledgeable in removing and installing the new refrigerator. Please thank them for excellent service!

Book an LTL and asked for early expedited shipment and paid thru the nose for this and they not only did not get it where it needed to be in a timely fashion even thou being paid for the service they also lost the items. What a joke this company is just a joke... ( The Star Rating Of 1 is NOT Accurate it should be 0!)

Ordered an appliance from lowes should've been delivered Monday 7/7/23 for whatever reason never showed up. They have no way to contact their drivers except for email which seems a bit ridiculous considering cell phones exist. The fact that I had to call 15 times and got no help what so ever other than repeatedly sending emails to whoever without getting a response is unacceptable. Lowes should do better than use a company that cannot figure out their head from their $#*!. Do not tell me you cannot bring my appliance out the next day when you failed to deliver the day prior. If I could leave 0 stars I would!

I have had XPO logistics break my glass door shipment now twice in a row. It is a custom door panel which takes a month to make each time. Unfortunately the manufacturer only uses XPO for their deliveries so I have no control in the matter. Upon finding out that the second shipment has again been broken, I talked to XPO customer service agent Kenya, who was incredibly rude and escalated my already upset state. She started yelling at me and hurling disrespectful remarks. I was absolutely disgusted. Never use this company if you can help it.

They have the worst LTL company I have ever come across and we ship using different freight companies every day. They are so unreliable they can keep up with the demand. More importantly their dispatchers are TERRIBLE! RUDE and NOT COMPETENT at all. I have had a freight pickup scheduled for 4 days and no pickup why the dispatcher said I need you to change your operation hours. HATE THE COMPANY GO TO YRC OR R&L

I had a package supposed to be delivered between 10 and 2 on Friday, when I called at 5:15 they said the driver was going to be late by another hour! ( which I later found out 1hr means 3 to them) I had to change the day because they are not honest! I had to take my wife to the airport at 6! They said they would deliver on Monday 10-2. Monday NO SHOW! SAID NO ON SCHEDULE?! They scheduled for Tuesday 10-2,4 PM and still NO PACKAGE! They say at least another 45 minutes. We will see if that is even true or like their other 10 lies! They deserve a 0 star! Pathetic

This company not only managed to employ the most rude people, but also treats your merchandise like trash. Open boxes, left on the driveway. Broken merchandise

They ended up charging us $12k to move 3 pallets across the US, while the original online quote from their site was more like $4k. Quoting this today through Coyote using XPO is less than $2k. It took forever to get anything useful from customer service. What a waste of time and money.

Do not use this shipping company. They are completely incompetent. I have spent hours on the phone and still have not receieved our delivery nor been able to get it rescheduled. I have spoken to several "Resolution Specialist" who have been completely ineffective answering any question or resolving any issue. They instead apologize profusely, with no solution or resolution. An apology with out change is just manipulation. Lesson learned.

If you purchase anything that needs to be shipped, ask first who the shipping Company is. If it's XPO, find another place to make your purchase. Their tracking history is beyond horrid, very slow if your package moves at all, etc. We just purchased a storm door from Tractor Supply who are great, however they use this Company. I have never ever ran into so many issues with a Shipper before. Their tracking system makes absolutely no sense and is useless. Our item finally arrived but with a lot of pushing by myself and Tractor Supply.

I have tried and tried to communicate with this company for the delivery of my soft serve ice cream machine. Phone contact I did get in touch with was rude and unhelpful. Promised to call me back. Nope. Got 45 minute warning of the delivery when I have no one to help me get a 235 pound item out of my parking lot. Driver was also rude. Cannot believe this company is in business. What a bad company all the way around. No communication, no follow though and not a single polite person working for them so far as I know. This site wants a confirmation email, but I never got one, so they are probably going to use their own incompetence as a denial. Ugh.

This is the second time we have used this company to ship from OK to MIA. It never arrives on time. It takes a week or more. The shipments stay stuck in Orlando FL, ustomer service never know why!
Attention is terrible.

Just wanted to let you all know that to date I have not gotten any refund. I did got an email from the Claim Department on August 2023 giving me a Claim # and have not heard anything from them since.
Will keep fitting until the end! If we don't, they will not get better!

I placed an order on 5/27. It was scheduled for delivery on 6/8. This was for our weekend home. I drove 6 hours only to be here for the delivery. I left a business and a child moving to college next week to be here. I checked the delivery this am that was scheduled between 8 am and 8 pm. It said it was cancelled because I refused delivery. I called XPO and she said, I didn't refuse it it was damaged and the receiving carrier. Now, here is the kicker...It arrived at the receiving facility on JUNE 2 (6 days) and I received no notification about the damage until I called. There was NO communication at all. The response I got was, "I'm sorry for your inconvenience." DO NOT ORDER ANYTHING THAT WILL BE SHIPPED FROM XPO!

This company is a joke! My fish was sent from Grays Taxidermy in Florida, and it was lost due to your employees' complete lack of professionalism. When Grays Taxidermy reached out to them because it showed delivered, their company said it was lost. Then they weren't professional enough to reach out to either party and inform us that it was lost. Instead they just marked it as delivered! How do you lose a 7 foot box that has a tracking number? It has to be sitting somewhere!?! $3800 isn't a small "our bad"! DO NOT USE! I would give a 0 star rating if possible!