XPO LogisticsReviews 184

Worst service ever, our business used this company out of Texarkana AR, we paid a bill off a quote and they sent a new bill for 3 times what we was quoted. Reached out to the sales man for east Texas, told us one thing and then he ghosted us. This man should not have a job, if you like to be lied to then he is your guy and this would be the freight company you want to use. Look at using Fed ex. Honest people and great service.

Need to be able to give -5 on this one. Every single person you speak to at customer service is a liar, lost two kitchens in the space of a week. Still not had anything delivered. Took it upon ourselves to research and find a direct number for the warehouse because the customer service team couldn't find their ar*e from their elbow let alone your order. Warehouse guy fab, called him at 6am this morning to check he's received our pallett, na da, so it won't be delivered today as it hasn't arrived. Day 3 of cancelling everything to receive nothing. I have emails and recorded phone calls promising delivery and admitting XPO have the goods. Solicitors now involved and if XPO continue to lie and suddenly "find" our order, then the next minute lose it again or say homebase haven't sent, police will be involved to investigate theft of items. I suggest you sort it out, and Homebase, rethink this new partnership with quite frankly the most shocking company I have ever dealt with, who seem to have an issue transporting goods between their own warehouses let alone the piggin country.

If I could give a negative rating I would.
They either don't deliver, miss appointments, lose shipment.
Customer service at its worse.

XPO Logistics profit over people. Management is terrible. The company is like a plantation.work you like a monkey slave for hot dogs and hamburgers.

Our stovetop was purchased from Lowes and delivered by XPO. The delivery man was professional, friendly so everything went well. We have no complaints at all. We rate 10 for Lowes', 7 for friendliness and 7 for professionalism.

I have delivery today I buy a refrigerators at Lowes the drivers very gentle good service juan and Yaciel thank you for your service I dont have nothing bad to say good service

I have had a mixed experience with Stonelocator and XPO Logistics. While Stonelocator's stone order process was smooth and hassle-free, the delivery process was a nightmare due to XPO Logistics. However, I must say that Stonelocator had good people working for them who tried their best to help me through the ordeal.

Unfortunately, the deliveries were made by XPO Logistics, and the experience was nothing short of horrific. The driver who came for the first delivery had no equipment to unload the 4000 lbs of stones, and we had to unload them stone by stone ourselves, which resulted in an injury and back pain for me.

The second delivery was even worse, as the driver who came was barely awake and had no idea how to unload the 6400 lbs of stones. When I suggested leaving them at the end of the driveway and pushing them down, he was unresponsive and uncooperative. This was another disappointing experience with XPO Logistics.

To make matters worse, XPO blamed me for the delivery issues and charged me exorbitant fees for redelivery and storage. I had to hire additional help to get the stones delivered, which cost me extra money.

Despite the negative experience with XPO Logistics, I appreciate the effort put in by Stonelocator's staff to help me out. I would advise people to be cautious when dealing with these companies, particularly XPO Logistics, but I would not hesitate to recommend Stonelocator for their good customer service and quality products.

Would give zero star if that was an option.
The delivery company used by Ikea XPO is super horrible. The delivery people don't call ahead. They are mean and hostile on the phone. On one shipment, they left while we were waiting at the loading dock of our building. They just keeping us standing there without explaining why they just left. They got into a fight with our building's maintenance crew, who were directing them from front door street parking to the loading dock. On another shipment, they just never showed up but recorded that we rejected delivery.

Ikea needs to take accountability for selecting such a bad delivery vendor and for not monitoring the vendor. They have wasted two days of my life waiting. They have caused me to have to reschedule my task rabbit twice and paid rescheduling fees.

The delivery driver was delivering a pool the other day and when we got home there was NO pool and nobody lives on our road that would pick up a 300 pound pool and take it to their house the driver STOLE the pool

The guys were here on time everything was good 10 out of 10 they were professional courteous and friendly definitely recommend

Even in raining conditions on delivery date Dilvio and Bárbaro came on time and an amazing job. Highly recommended services! Thank you guys.

All they want is your money. Once they have it, nothing is guaranteed. I was told it was a two-day transit from Fontana, CA to Olympia, WA. It took XPO a week to pick up the package and after 12 days it has only made it to Redding, CA. When you call, there is nothing they can do or will do. AVOID THEM!

I liked their work. It looks really great in my laundry room. I've already used it & it does a very good job.

Worst service I've ever had to deal with. They are a "logistics" company but can't handle simple deliveries. Incompetent drivers and useless customer service. Difficult to contact and countless missed deliveries and last minute cancellations.

XPO lied about the pickup date, lied about what caused the delay, lied about a truck that broke down, it goes on and on. Then the idiot that answered the phone was fumbling around then disconnected me. Nice first impression. Already 5 days late, made no attempt to expedite. Absolutely terrible.

Had the most awful experience from start to finish with XPO. Totally incompetent, providing incomplete quotes which were impossible to decipher. Charged over the odds and then wouldn't see that they were part of the problem. Arrogant bullying behaviour with no interest in resolving it or helping in any way at all. Vile behaviour towards a smaller company. Wouldn't accept flexible payment terms and involved their legal dept despite having a commitment to getting paid over a few months. Avoid this company at all costs. The company (in the UK) is full of incompetent bullies with no morals who have no integrity or customer relations skills what so ever.

…they didn't deliver when they committed, the driver was rude and I had to push my own freight into my garage

I don't think this company cares about customer reviews. I used XPO located at ******* PRISM PL, LAKE FOREST, CA *******.
The service was incredibly poor. The driver had an extremely bad attitude. Even their manager had the same condescending attitude.
This company doesn't care one bit about customers' feedback, but I hope everyone reading these reviews will be lucky enough to avoid this company. Run!

They delivered and installed washer and dryer. Did not install correctly and ended up costing us around $1000 dollars in damage caused due to water leak due to their improper installation. Claimed damage cost and they declined it. I would recommend not to do installation with XPO