Soufeel

They refuse to deliver my order, writing: "Upon verification, the postal code for the updated address you provided falls outside our designated delivery area; therefore, we are unable to reroute the package to that location." I live in Los Angeles! I have begged for a supervisor to get involved but they refuse and keep sending this absurd boilerplate response. Do NOT order from them!

Terrible experience! I bought a gift intended as my partner's first Father's Day present, a meaningful occasion that cannot be repeated. I spent considerable time searching for something special and unique, which is what initially attracted me to Soufeel's products. In total, I paid nearly £60 for the gift, plus £4 for a "VIP Service," expecting a high-quality product and customer experience.
Instead, I received a product of extremely poor quality that is not only disappointing but also defective.
Soufeel does not take responsibility for ensuring that products are adequately packaged to withstand transportation. Instead, they place the burden on customers by providing videos explaining how to reassemble a damaged product after delivery. I paid a premium price for what was advertised as a finished, high-quality gift.
I have provided them with photographs clearly demonstrating the poor condition and quality of the item I received, but they refuse to refund me.
Customers shouldn't be expected to absorb the financial loss resulting from Soufeel's failure to deliver the product as advertised.

I ordered a squishy doll & sent a photo. It arrived very late & is complete rubbish. No reply from CS

Ordered the museum frame and it was complete garbage I returned it and asked for a refund they said they could only give me a partial discount on my next order!?!? I don't want to order any more trash from them awful quality

They keep changing the delivery times without notification! They promise max 9 days when you pay but it will take more than an month this way.

I never got Oder and requested a refund and they just repeated over and over again. Horrible service.

Just got the nesting dolls I ordered and I am so upset. The wood itself is not sanded at all, has cracks in it and and big splinters out of it here and there. The printed images are so blurry you can't see a persons eyes even and so dark you can't make out details much at all. The largest of the pieces was so stuck together it took some time to get it open to even see the other "dolls". Also these are much smaller then you would think by the images on their site. Be sure to read the size chart well.

I ordered two pictures and I did not want names on the bottom. I tried to bypass that field and it would not let me so I put N/A ( not applicable)in that field for both and now I have two pictures with N/A on the bottom of them. And my son's eyebrows are way too big and black for anything. I texted and got auto response. I responded to that by asking to speak to someone and got same response. Now, I do not have the pictures that I was going to use for Christmas. I'm in tears.

I ordered a Mother's Day gift on 5/4 and paid extra for the shipping. Let's just say I still have not received the package! They promised 5/19 at the latest. Customer service is not helpful. You're just going back and forth with a robot. My package has shown "at local post office" since 5/22 and all they can tell me is "it's on its way and their logistics team is expediting the issue with the carrier and they also have a high demand of packages". They refuse to give me a refund even though I some how paid extra for shipping insurance which I thought would cover. I wish I had did my research before buying but lesson learned! I hope this will help someone else!

Placed my order on 4-29, and paid for expedited shipping to have it here in time for mothers day. I still have not received my order and trying to contact their customer service has only gotten me a bunch of bogus about import restrictions and taxes. I get things take time but it should have been delivered over a month ago and they continue to tell me to just wait for my package. Absolutely atrocious. Do not give these people your money. I've canceled the credit card and contacted my bank about the charge for an order I never received.

I purchased the wood revolving picture well over a month ago and the package never arrived. I visited the website to submit an inquiry and the page it brought me to was a video of "Loading..." which would run forever. It would never direct you to the submit an inquiry page. SCAM! Do not purchase.

Ordered a Mother's Day gift over 6 weeks ago and there is still no sign of the order. Customer service is nothing but ChatGPT written, automated responses. Stay away!

Item showed up well after the original delivery date. After talking with customer support their reason was for quality control. Item showed up broken with pictures out of order. Customer service is terrible.

These guys don't tell you that products are dropshipped from China. Just echoing what the rest are saying. Do not buy from these scammers.

It is not made carefully. It does not look as shown in the website advertisement. The wire, glue and microchip spoil the look. It could have been hidden behind photos. And the photos themselves are not symmetrical. This product is sold everywhere, in all marketplaces. But I thought it would be neater here. I was wrong.

WORST EXPERIENCE EVER. SO I PLACED AN ORDER FOR A VALENTINE'S DAY PRESENT 3 WEEKS PRIOR THINKING THEY SHIP FROM THE US IT WILL GET HERE ON TIME TO SURPRISE MY NEW GF, I HAD PREVIOUS USED THEIR SERVICES A YEAR PRIOR FOR MY EX GF SO FOR THE NEW ORDER THEY SENT IT TO THE EX GF'S HOME AND NAME, AND I REALIZED TOO LATE, SO WHEN I CONTACTED THE SHIPPING COMPANY AND UPDATED IT, THEY CONTACTED THEM AND RECHANGED THE SHIPPING ADDRESS. THEY DELIVERED IT 2 MONTHS FROM ORDER DATE. I DISPUTED ON PAYPAL BUT PAYPAL FAVORED ON THEIR END SINCE THE ITEM WAS SHIPPED AND DELIVERED, AND DIDN'T CARE IF IT WAS TO THE WRONG ADDRESS. WILL NEVER USE THEIR SERVICES AGAIN! I CAN'T TELL YOU HOW MANY TIMES I HAD TO TELL THEM THEIR MISTAKE BUT NO OWNERSHIP.

This company is an absolute nightmare to deal with. I paid extra for expedited shipping, $24.95, to be exact, because I needed my order for an important event. Nowhere in the ordering process did they mention a hidden production delay, so I expected my package on March 12. Instead, it arrived on March 17, far too late to be of any use. When I rightfully requested a refund, they flat-out refused, leaving me stuck with worthless products I no longer needed due to them arriving AFTER the event I bought them for. To make matters worse, their customer service is beyond infuriating! I sent multiple emails asking for help, only to receive the same robotic, useless response each time. This company is deceptive, unprofessional, and a complete scam. Save yourself the frustration and take your money elsewhere.

This company is horrible! Product took over a month to be delivered, customer service was unresponsive until PayPal got involved then refused to refund even though the product is damaged, of low quality and over a month late. Spend your money elsewhere!

Where do I even begin? All of the other 1 star reviews are spot on. The customer service is absolutely absurd, likely the worst I've dealt with. The responses they provide are so generic, they seem automated and clearly show no sympathy for consumers who are paying customers, expecting there items to come at a certain time. I ordered an item on 1/28, hoping it would be here by Valentine's Day since it was expected on 2/10. It's 2/13 as I'm writing this, and the expected delivery is saying it's abnormal and unpredictable now. Utterly ridiculous. Not only will it be late, I now have no idea where it's at or when it will get here. To top it off, I tried contacting customer service on every platform they have, and they refuse to respond. I advise anyone to stay away from these guys, at the very least until they rework their correspondence with customers. Wouldn't recommend this to my worst enemy.

They trick you into thinking that your order would be delivered by a certain time then once you order you receive info that it will be delayed. Then they ask do you need it sooner only to tell you no. I can't cancel the order because it's basically personalized. They ruin the gift idea because of the delay in time. I want my money back but I'm stuck with receiving something I don't want and it won't deliver until two weeks after the special occasion. DO NOT ORDER UNLESS YOU ARE FINE WITH RECEIVING SOMETHING 2 MONTHS LATER ‼‼‼