WSJ WineReviews 237

This was my first and last order from WSJ Wine! I want to cancel my membership. I find that trying to deal with your wine suppliers and your chosen method of transportation (FEDEX) to be the worst online experience I have ever had. I was on hold for over six hours trying to get someone to answer the phone at your Joliet, IL distributor. My experience with FEDEX has never been anything but horrible. They did not deliver when they said they would and after finally getting someone on the phone and telling the beyond unintelligent young lady we were out of town until Monday and there would be no one to sign for it she said that would not be a problem. The order was delivered Saturday when no one was there and yet someone somewhere signed for it. When I told FEDEX of the issue a young man less intelligent than the young lady told me that the local FEDEX office would call me and let me know where the shipment was delivered. They never did but the young lady we had watching our house found it on the front steps and had to get her father to carry it and put it in the garage.

Now I can see why you get almost all negative reviews. I thought being able to use the Wall Street Journal name would lend some credibility to your operation. That was a mistake I will never make again. Your service is the worst ever and I would rather pay twice full price rather than have to deal with you and your shipper ever again.

In case you missed the subject line: CANCEL MY MEMBERSHIP #?

I was a new customer, and signed up for an introductory case. At the time I signed up, they said there would be a delivery date set some time in the future, which was fine with me. However, several weeks later, when they sent me an email telling me the approximate delivery date, it turned out that I was going to be out of town that week. So I called customer service, and after an extraordinarily long wait time, I was advised there was no possible way they could change the delivery date (which was still about two weeks from the time I was calling). They said I could change the delivery address, but not delay the delivery by a week. What a ridiculous and unfathomable policy! Needless to say, they lost a customer. Judging from the ratings here, it looks like it might've been a blessing in disguise.

We ordered wine on 17 March. A day prior to the projected delivery we were notified the shipment was damaged. We learned this through the delivery company, FedEx. WSJ has never reached out to us. We have called 4 times. The first time we were told that the damaged package had not been returned to WSJ (why must it be returned to ship out a replacement?). The second time we were told it would be shipped shortly and we would be sent an email. After a lengthy wait I called again on 25 April and was told that it was delayed because one of the wines was out of stock. (I didn't select any particular wines, so the explanation did not resonate with me), and that a substitute would be made. I called back on 25 April and the wine still hadn't shipped. In the meantime I ordered 18 bottles from one of their competitors and it has arrived intact. First bottle exceeded my expectations. I now have a new wine supplier.

I ordered the initial offering for the Premium Club. After I ordered it I realized it wasn't a good time for me to start with a subscription club, so I contacted them asking them to cancel. Unfortunately, it had already shipped. I accepted the case and asked them to cancel my membership, which they did immediately, without question, without complication. Though brief, it was a positive experience. I found their customer service to be positive and easy, unlike many others' experience described here.

Initially my experience was fine and I had no problem changing/skipping my delivery online. The wine was delivered carefully packed and undamaged.
After a couple years the emails pushing to buy special shipments were filling my inbox. This led me to ignore most of them. Then they slipped into one of them that they were sending me a special shipment that I had not ordered and was not part of my regular schedule, but that I could call to cancel it. Guess what - there was no way to do this online. I was irritated I had to, as an inconvenience to me, call them during their business hours and be on hold until I got a customer service rep who told me that special shipments can't be cancelled online - you have to call. As such, there is no documentation. Luckily, they did cancel it. Bad policy.
They especially push wine during the holiday period and I do not like a case of wine delivered during winter because of what might happen to the wine sitting in delivery trucks in subzero weather and given that bad winter weather is really unpredictable. Online they have a limit as to how far out I could push my delivery, which I pushed to January, and my shipments, when I had them, were usually near the end of the month (However, I fully intended to then push it out to March or April). However, the last straw was when I received an email on Dec 25,2019 saying "shipping soon". This was about 3 weeks earlier than it should have been. Some kind of tricky way of hoping I wouldn't notice this on Christmas Day and it would get past me? It was obvious to me that the correspondence was deliberately programmed to be sent on that day. Further, when I went online to immediately push out the delivery for 3 months, the website had an error message and was dysfunctional for changing orders. Yeah, how convenient. I could not find any way online to cancel my wine club account either. I didn't have time to call during the holidays. I sent two email correspondences cancelling the shipment and cancelling the wine club. I asked for documentation. The auto email I received said that due to the amount of correspondence, they won't get back to me for 72 hours. I just wonder how long I would've had to sit on the phone had I called. They never sent back confirmation of my cancellation, as I requeted. However, after a few days I checked and it shows "cancelled" on my account.
Bad customer service. Pushy sales tactics. Slippery dirty tactics to get cases mysteriously delivered to you. Very limited online ability to change orders - especially if you only want deliveries during spring and fall. The wine is fine if you are not picky.

WSJwine is a scam. I just read an expose on the hapless California utility PG&E in the eminent newspaper, the Wall Street Journal. Well, if the editors at the WSJ like to investigate and find the dirt on companies, WSJwine should be their next target. WSJwine has a core of incompetent and dishonest employees whose only skill is generating and taking orders and collecting the money. Shipping and delivery or those orders? Oh it's on the way, you'll get a tracking number for your shipment, etc, none of which are true. Don't sign up for WSJwine.

I received a voicemail from someone who I believe said his name was Martin. He asked me to call him about a delivery and he left his number *******693. He also stated that he needed to verify my payment information. I called the number he gave me for WSJ Wine and they said they did not have a delivery for me and could not look anything up without an order number. I told the person on the phone I did not have an order # and that I did not order anything. If someone was sending me a gift, they should not be telling me that they need to "verify payment information." This is the second time I have had a wine club try to scam me by sending me wines I never ordered. BE VERY LEERY.

If I were going to start the world's worst wine club as a spoof for Saturday Night Live, this is how I would do it. List "preparing to ship" for 2 WEEKS and then delay it another week past the scheduled delivery date; send crappy wines covered in dust; hired RUDE, incompetent customer service staff who's only goal is to get you off the phone; make cancelling difficult; continue to annoy customers with promo emails AFTER cancellation, even when they specifically asked to be removed from any marketing lists. I am at a loss as to how the WSJ allows its name to be associated with this debacle.

Two different orders since early Nov have shown the same pattern: Repeated changes in shipping dates none of which held up; automatic replies to emails promising to get back to me in 8 hours which does not happen (first complaint replied to in 6 days, second one in 10 days). Customer service reps on phone give different excuses, but my favorite is that they have had a "spike" in orders because of the holiday season, as if the holidays are a complete surprise to WSJ Wines. Finally reached a "supervisor" who promised a new delivery date and an email confirmation. No email and that date too has gone by with no wine. How can such a company stay in business? Must be because the wines are costing them $1.00 or so per bottle, so they profit even when alienating a large # of customers.

WSJwine executives are oblivious about the uncaring attitude of their customer service representatives, especially to their Indiana customers. This is in part about the private courier service that WSJwine uses to deliver orders to paying customers in Indiana. Now, here is where WSJwine is getting a deservedly bad rap. The WSJwine customer representatives are giving false information to Indiana customers. They tell us that Wine Direct out of Ft. Wayne, IN is our designated carrier, That is inaccurate. I called Wine Direct and spoke to the fulfillment rep. He said, OMG!, I have receive multiple calls from disgruntled WSJwine customers daily! He said, I have a number that you (I) can call. The number he gave me was another vendor in Ft. Wayne, IN. The lady answered my call and said I'm not even surprised anymore, I have received so many calls from WSJwine dissatisfied customers. She said, I do have the correct number to call. I called *******264 and low and behold it is a different Wine Direct, however, they WILL NOT return my calls. So there you have it! I ordered my wine on November 8th and here it is December 4th and still no wine delivery! WSJwine did keep my money though! One more thing, I do not understand how a prestigious organization like the Wall Street Journal, New York City would even allow their name to be affiliated with WSJwine! I do have an email prepared for the Senior Vice President of the Wall Street Journal o behalf of all the WSJwine customers who have been rear ended by this company! Also, I will be contacting the Better Business Bureau. ********UPDATE********* After emailing the Senior Vice President on 12/4, I received numerous phone calls and my wine was delivered first thing Friday Morning 12/6. Also, I cancelled my subscription this morning 12/9 and also ask to be removed from their mailing list. I will NEVER do business with this company again and you shouldn't either!

I have been a customer for years. This year was the final straw. Charged my card on Nov 1st for my wine club, on Nov 25th called and said they would look into it and call me back the next day NO call. Emailed cause no one would answer on the 26th, no response. Needless to say 5 phone calls and 4 emails later with no response, I called and canceled the order still no refund or email back. DO NOT do business with this company they have become a complete scam. Wish i could give them zero stars

I laughed over all the complaints about not getting your wines. You weren't missing much! Despite several different "wineries" and several different "grapes" they all tasted the same (the reds). I have a pretty good nose and taste for wine and think this is a huge scam. I also noted the same materials were used on every plastic top cover and cork. It may not be exactly the same grapes, but WSJ Wine is definitely overseeing production of these for $1 a bottle somewhere and acting like each wine is something special. I cancelled and they promptly refunded me for the wines I tasted and didn't like, so I give them a plus on service.

I ordered an Advent Calendar Special on October 9th 2019 and was assured I would receive it by Thanksgiving for the Start of the advent Season. Called 2 weeks ago inquiring why it was showing a hold status and they assured me the shipments were going out on time. Called again 2 days before Thanksgiving and was assured the orders were going out. Called Day before Thanks giving was told still had not shipped but would be out no later than Friday November 29th for overnight delivery for Today. Called today - Still has not shipped and Customer service apologized and actually Hung Up on me before I could ask any questions. Very Disappointed - A special gift has been ruined and they lied to me for 2 weeks.