WSJ WineReviews 237

I have bought from WSJ Wine for a few years - mostly with accurate, timely results. 2020 is another story. Inexcusably long wait times for shipments. Damaged shipments. Virtually no customer service. I have one undelivered order now and I've reached the point that I never expect to see it. They charge your card the nanosecond you place the order - then don't deliver. I use another wine supplier that charges when they ship and deliveries are prompt. No more WSJ Wine for me. Thank goodness I never joined one of their clubs. I can't imagine the torture involved in trying to cancel that.

I have been a good customer for LSI SONOMA WSJ Wine for over two years. This company has been hard to reach and contact. I always try to put up with their reckless customer service. It is not up until I have been charged twice for the subscription in less than 30 days period. Now today, I have committed to filling a complaint about their untrustworthy business. I have been giving them many chances and try to contact them at least 30 times and waiting in the call at least 30 minute for them to resolve the dispute. But none seems to be taken care of. I would like to ask for a refund and cancellation of my account.

I ordered the white wine and they said I would be getting three complementary red wines with it for free. I received 15 bottles of all red. I do not like red wine and that is why I purchased white. I was planning on giving the reds as a gift to my parents. I have emailed customer support many times and I have sat on hold for hours with no answer. Their customer service is horrible. They have a great price but I do not recommend purchasing from them if you do not like red wine.

I was ok with them for a while, the wine is ok, good to have on hand for parties etc. but a bit pushy on the upsell. After a while we were not drinking it and had a lot on hand so I suspended the account but they still called me to deliver, excuse was it was a 'special offer' and not by normal delivery. I ended up just canceling and a months later they renewed my 'free shipping for a year' for $96. What are you shipping, I canceled? SMH. Called and customer service told me they could not refund to my card because it expired in January. Two things there, they charged to the card a week ago and 2nd, of course it's expired, I canceled so why would i call and update card info. Then i was told system could not process a check refund until i updated my card info. WHAT? Two hours of my life and the final answer was 'i put in a check request'. When i asked for a time frame, wait for it... I was told to check my card statement in 3-5 business days. LMAO. They can keep the $96, my time is worth more than that but never ever will i buy another thing from them. Stay away.

Contrary to the rest of the reviews here, my experience with customer service was actually pretty good. I mistakingly placed an order for all whites, which I meant to be all reds. I immediately called and they said it was too soon to see my order in the computer and suggested I send an email. I sent an email and got 2 responses. The first said I could not change the order and then a second email minutes later confirmed the change. I really had no clue what to expect when the wine arrived (which was timely) but they had gotten it right with all reds. This is where my rating goes DOWN because the majority of the wines are simply NOT GOOD. Unfortunately I will be cancelling my membership, fingers crossed I don't have the same trouble doing so as the rest of you.

So I've ordered a few 12 bottle cases with WSJ and even though they say "money back, guarantee," they don't have good customer service. I have communicated several times that I do not like a particular wine (by saving it on my "not for me" list) and I still have gotten the wine in my shipments. It's frustrating because I have called in about it on a few occasions. What's more frustrating is that the "refund" I get for their recurring mistake is not enough worth my time ($9) when on average each bottle in my shipment is about $15-16. Customer service does not seem to care. Little things like that make me more interested in using a different wine club...

I ordered a case of wine from them. It was a promotion where you can order 6 bottles of wine and they send you two free. I ordered white wines. And a WHOLE case of red wines showed up at my door. Tried calling AND emailing the company to make it right and was a week and a half calling every day and letting my phone sit on hold for an hour or more. Tried emailing them and got no response there either. STILL trying to get a hold of them.

I placed my introductory wine order over the phone on 5/8/20. After the order was placed I checked my card statement and was charged twice. Attempted to call again and was on hold for almost 2 hours before I gave up. I've sent multiple emails and received auto-replies telling me they will reach out in 48-72 hours; that was 10 days ago. My order status still says "preparing to ship." I had to dispute the duplicate charge with my financial institution and may have to do it again if I don't get an update by the end of the month. Even worse, I may have to get a new card issued to avoid any recurring charges because I am not able to cancel my subscription. DO NOT SUBSCRIBE!

UPDATE: I made an inquiry with the Better Business Bureau about their customer service. Just a few hours later I received an email confirming my subscription is cancelled. Not long after I shockingly received a call from WSJ Wines customer service to resolve the duplicate charge and everything has been resolved. If you are having issues with their customer service, I would suggest going through the Better Business Bureau for quick results.

I placed my introductory offer order on 4/18. It is 5/13 and I have yet to receive said order. I was on the line for an hour and a half last week before speaking to a human, and it took them another hour to figure out what the issue was. Apparently Fedex damaged my shipment and had to send it back and my new shipment has been "in process" for the last week. Needless to say I cancelled my subscription but am still holding out for that initial order. That I paid for. I'm glad to see I'm not the only frustrated customer leaving a review. Stay away and try FirstLeaf for your next wine subscription.