WSJ WineReviews 237

WSJ wine is the worst service I've ever encountered EVER.

First, they sent you wine even though you have called and requested the service.

Second, they ignore your membership status and continue to send multiple times.

The worst, when you return the case in its original state, they still mail you regularly to pester you for full payment!

They have the gut to call you delinquent when they - send you crappy wine that you clearly stated no longer needed, and me returned them with care.

That's not the end of it! I tried to contact through email, mail and phone - no response!

Be very careful with this crappy business and make sure that you don't make the same mistake!

Quality wine, affordable prices, and unfortunately poor customer service. I loved being a WSJ member for the first 2-3 boxes. Then when I went a few months without ordering wine, WSJ decided to charge me $300 and send me a box without my consent. I canceled my account because of this and since then WSJ has sent me two more cases (that they charged me for) as well as charged me renewal fees for my account. So even when you have emails from WSJ confirming you're account has been canceled they can continue to charge your credit card and sometimes send wine for it. I eventually had to call my bank to block charges from WSJ to stop them from stealing my money.

I've been a member for over 5 years. I've had a few problems like not receiving special event wine glasses even after contacting them multiple times. My last two orders have been problematic. Each time they replaced wines I was supposed to receive with ones on my preference list marked "do not like". I don't mind substitutions but when they send wine types that I have told them I dislike, it is a waste of my money. They also never informed me that my free shipping membership expired, instead they added shipping fees. I tried calling customer service and hung up after being on hold for 1.5 hours. I even tried a couple of the wines that I don't like to give them a chance. Nope, my tastes have not changed. I do not like Chardonnays or Roses. Although they promise a money back guarantee, this was not offered when I emailed them to complain. Time to find a new wine club

Do not join this wine club! On May 13,2020, I was notified of my next shipment. In late May and early June, I received email notices that the wine was about to be delivered. On June 4, FedEx told me that the wine had arrived. It hadn't -- and still has not arrived. You cannot get through to customer service (I've tried at least 10 times), and no one responds to email requests. The club is run through Direct Wines in Norwalk, CT. Try contacting them and CEO Adrian Bentham. There is NO customer service from this company. Read the other reviews: they're scathing.

I purchased a case of wine as a gift for a friend- the process was smooth and delivery timely. Then I got an email that they would be sending a second case and using the card that was saved on file... i did not authorize my card to be saved on file nor did i sign up for any wine club. When I inquired they ignored my complaint and concerns and responded we welcome you to our wine club we will send a case if wine every 3 months... I emailed back but will cancel the credit card and call it a day- they are super shady do not order from them. What a disappointment.

I ordered my wine on March 27th and did not receive it until May 19th, even though multiple "Customer Serivce" (if you can call them that) assurred me my order would be out the door the next week. Everytime i called there was a wait for at least 45 minutes and they only answered my emails after i recieved my order (1 month later). When my order arrived they sent me the incorrect package, i ordered only red they sent me the mixed box, they told me i was mistaken and i had chosen the mixed wine. They offered to send me my missing 6 bottles of wine only after they received the white wine i did not want, which would have taken another 2 months. The wine was below average at best and i received a bottle of bordeaux that had been corked and tasted like vinegar. I have been trying to get in contact with customer service to receive my "Guanranteed Refund" for over a week and can not get in contect with anyone. This is honestly a joke of a company and no one should order form them, ever!

The wine selection comes from a warehouse in Boynton Beach, FL. The appearance of the bottles indicates most of them sat around a warehouse and collected dust and dirt. They promised everything and delivered poor quality wine. I had cancelled but they kept sending and charging. Customer Service also handles several other wine clubs - and it all came to me from the same Boynton Beach (surplus) warehouse. I travel(ed) extensively and the club promises "signature on delivery" but someone forged my signature on the FedEX delivery and took my wine - WSJ claims was delivered to me. Several attempts to recover failed, even with AMEX after I got them involved. Wall Street Journal should be embarrassed having their name attached to this wine club.

I bought two of their specials and the quarterly shipments for family members and since day one the memberships have not been correct however they have been quick to charge the credit card and ship the wines. Both have been satisfied enough with the wines so that part is acceptable. However it seems nothing can be done via their website and having to contact their customer service phone line is an absolute exercise in futility. Waits of 30-75 minutes on the phone seem to be common and then the customer service people who do answer seem to be very unapologetic for any wait times and are some seem barely able to help must less understand that their's is a customer service function. If you have a routine membership and have no need to ever contact customer service you are (a) of good luck but (b) that probably won't happen to you. I have even written Mr. Almar Latour, the CEO of Dow Jones & Company which lists WSJ Wine as one of their product companies to complain but doubt seriously I will hear anything. I encourage you do do the same at 1211 Avenue of the Americas, NY, NW *******.

I ordered thru their Discovery wine club and during Covid 19 I decided to cancel my membership. Nobody answers phones in customer service so I emailed them my cancellation in 1st week of May 2020 and received confirmation for my email. Yesterday on June 10, my credit card account was changed for upcoming shipment!. Tried to contact them for 2days held total of 90 mins. No answer.
Never never sign up with them even their offer seems too good to pass. NO CUSTOMER SERVICE.

I joined the WSJWine Club a year ago. The first two shipments of my "Club Case" (different varieties to try) went well. However, on the third case they sent me a case identical to the previous case. Instructed me on how to contact FedEx to ship back, then they sent me the exact same case AGAIN. Called to figure out the problem, was on hold 40 minutes to talk to someone to help me clear up the issue and tell me why this continued to occur. They have since charged my credit card for shipments that they haven't even sent, I never got refunded for one of the duplicate cases I had to send back, and now a special case I want to order online from my account is appearing $16.80 MORE in my cart than it is on the webpage. Not sure what the problem is but I have literally been sitting on hold to speak to someone for 59 minutes at this point... no one has come to the phone and their hold music is so bad I think they actually would like their customers to hang up and just go away! Beware of WSJ Wine Club... it's a total waste of time!

I am a Wine Club Member. Membership does NOT have its privileges. I have had an issue for well over a month with WSJ Wine being unable to process my credit card. No idea why. I have received two e-mails from them asking me to call *******463 to clear up the issue. I have been calling since 5/25, and have spent countless hours on hold. No one ever answers. I also sent two e-mails to their oxymoronically named Customer Service Dept. and never got a response. Time to move on.

I joined WSJwines only briefly. I unenrolled because I decided I didn't want an automatic monthly shipment (so I joined Naked Wines, which I totally love). I didn't have a negative experience with WSJ at all, like so many report here. I made the initial purchase, and then two non-club member purchases after I left the club. All three orders reached me earlier than they said they would. I really enjoyed all but one of the wines out of all I purchased. Canceling was easy and no hassle at all. I had a completely positive experience. (Only reason I didn't give 5 stars is because I'm stingy with saying something is perfect.)

I've had a horrible experience with WSJ Wine. I placed an order for a mixed wine box (both white and red), and received a box of only reds. I checked my order statement and it says red blend, so I assumed I made a mistake. Customer service has been terrible to get into contact with: I was on hold for 30 minutes, then another hour on a different day, sent an email and got no response, and then was on hold for another 1.5 hours before finally talking to someone. She was very nice and was helpful, sending me a FedEx label to send my red wine box back and get a refund. I tried to print the label and it says it expired, 3 days after it was sent. I then tried to reorder the mixed wine box, assuming I made a mistake, and after I confirmed the order was correct, I hit send. And the confirmation page says red blend! WSJ WINE CHANGED MY ORDER, WHICH IS WHAT MUST HAVE HAPPENED THE FIRST TIME TOO.

DO NOT ORDER FROM THIS COMPANY! You will be incredibly frustrated throughout the entire experience.