WSJ WineReviews 237

Signed up at the suggestion of a friend a couple of years ago. First year was great. This year has been awful, wiht cases of wine that I specifically asked not to get, varietals I told them I hated, and the last two reorders of wine I do like - both cased the wine was skunked. Trying to get a refund from them is an exhausting, frustrating experience. If this was a brick and mortar shop, they would be out of business. Cancelled my order today after receiving the 2nd batch of skunked wine. The service rep asked me AFTER I cancelled, if there was anything else she could do! Really - give me the wine I paid for! Stay away. I think they have deep, deep problems.

The WSJ Wine Club erroneously charged my card $194 on 8/13. I called and emailed on 8/14 and was told the money would be back in my account in 3-5 business days. I called on 8/21, as the money had not been returned. They apologized, and assured me it would be back in my account within ANOTHER 5 business days. I called yet again on 8/29 as they STILL had not returned the money. I was told they'd forward the information on to the billing department and it would get resolved the following week. They would not let me speak to the billing department myself.

This is theft, straight and simple. They made a false charge, and over two weeks later they're still promising to return the money but are not doing so. Do NOT give them your credit card info.

Two and a half weeks ago my wine was delivered to another home in Louisiana. I live in West Virginia. Still can't get return labels, no credit to my credit card yet but I was charged for the replacement order already. Shelly, my wine advisor is super nice but has no authority, Amy, her supervisor, also very nice, but only the authority to offer me a couple bottles of wine as an apology, but not able to credit my card for $558. Amy's boss Steve apologized, offered nothing and has the highest authorities working on my credit. I cancelled my account, ordered from first leaf. Almost $1,000 charged to my credit card, no wine, and no one able to get return labels or my account credited. I have been ordering wine for 10 years from wsj wines. Steve Morris didn't want to do anything to keep me as a client. Terrible customer service for 17 days now and counting.

I signed up for this service almost a year ago. The first two deliveries were good. The next deliveries took almost 4 weeks to be delivered and my credit card was charged before the wine even left their warehouse. I had to call customer service numerous times. The final straw was an email from WSJwine promising an additional 3 bottles ($50 value) with my next delivery. The case of wine came very late and the "free bonus" bottles were not included, and my credit card was charged in full. I contacted customer service again who promised to send the missing "free bonus" bottles at no extra charge. Nothing has arrived to date, no email follow up, no manager is ever available to assist on the phone, and emails to customer service are ignored,

Used to be an OK wine club years ago. They even replaced a bad bottle once and gave me a credit when a shipment was wrong, but that was long ago. Now it is very difficult to get a human on the phone; if you do they can't help; they don't resolve the issue; they don't call back; emails are just generic fluff instead of addressing or resolving the issue. And the issue is they won't send the wine! Placed an order back in early July, still haven't received it. Can't get an answer out of anyone. The order before that was delayed 3 weeks by the delivery company. Just more hassle than its worth anymore. Whoever is in charge of 'customer service' at this wine club needs to be replaced.

So I ordered one box of wine to try. I picked my wines then I got an email saying because of the state I lived in they could only send me certain wines which they picked for me! Ok. Then when I got the package the "free" gift a couple of wine glasses weren't included but enclosed was a card saying sorry they were out of stock. But I let all that slide and enjoyed a couple of bottles of the wine but not all of them. Two months go by I get a strange email from fedex stating they had a delivery for me that required a signature. Wsj wine had just sent me a box with no notice and changed my account $200! I called. The man I spoke to was very nice, apologized and said just refuse the shipment from fedex and he would credit my account. Over a week later, two phone calls and no supervisor available to talk to me they still haven't refunded my money Now they have the wine and my money and no one can talk to me about it! What a ripoff! Stay away from them!

Wall Street Journal Wines charged my card without my permission and sent the package. I contacted WSJ Wines customer service, and the woman I spoke to on the phone was very helpful. However, I then began receiving emails from WSJW customer service about how it was my responsibility to contact the carrier and tell them not to deliver it. This was their error, and they were trying to make me fix it. I am disgusted, and I would highly recommend ANY OTHER WINE SUBSCRIPTION than this one.

I have bough a few orders of when from them but the shipping has been crazy slow. They keep changing the deliver date and the last order I placed with them was suppose to come with free wine glasses. The wine showed up but without the glasses. When I called them they basically told me that they were out of the glasses and since they were free I could go pound sand. I will never order anything from them again. Terrible customer service. Not worth all the problems!

In 12/19 or early 2020, I got a flyer in the mail from WSJwine offering 6 to 12 bottles of barossa cab for sale with delivery in June 2020. I bought it.
June came and went and no wine.
I started corresponding with them and they said they "believed" it wouldn't be delivered until 2021. I asked for a manager to call me.
No call.
As the title says, WSJwine sucks (and is fraudulent).
Buy elsewhere. Have had a good experience at wine insiders.

Did not ship my order after 2 months. Cannot reach via telephone, over 1.5 hours waiting. Eventually got an email apologizing but after I followed up again, they canceled my order without my consent. So essentially, held my money for two months and did not fulfill my order. Felt cheated because even though I got my money back, the stress and hassle of trying to reach them, two months of anxiety, plus my money value has depreciated and who knows how many persons they are scamming everyone to keep their cash flow!

It's impossible to get in touch with their customer service. Once you do, they can't find your account and put you on hold and you get disconnected. They encourage you to use their website, but even that is a hassle and not user-friendly. I canceled a shipment due to travel on their website and it didn't really confirm it was canceled. Sure enough, 2 weeks later they charged my PayPal account. I was on hold for 1 hour 20 minutes only to get a helpless customer service rep who disconnected me. The delivery service just leaves the wine unattended without any signature required... should be a violation of state law.