WSJ WineReviews 237

This group is worse than useless. Signed up, gave them money. Was told my order was delivered, even though a SIGNATURE was required. They claimed it was signed for by someone who doesn't live at our address. I asked for my money back. They then claimed to have sent and DELIVERED, a second box. No signature was obtained but they did tell me it was signed fo by "nineteen". They have been contacted repeatedly for a refund. Still waiting. RUN AWAY FROM THIS GROUP

First off, the wines are fine but at this point I've had so many duplicates I am hardly "trying anything new" anymore. This box has 6 wines, all duplicates, and several which were also in the last box and had 2-3 bottles of each. So, I just received my 4th box, which arrived 20 days after my last box. This subscription is supposed to be quarterly- as in one box every 90 days. I called and they informed me that they send out a full-price holiday box and another mid-summer box unsolicited. Each box is $190- so if you spring two extra boxes on every customer each year for a total of $380 that you did not agree to. They said we would have sent you an email - you would have had to read it and opt out of it to not receive this holiday box. It is just so predatory and wrong. I cancelled my account.

I won't be ordering from here again. I got a box of 14 wines and they sent me a letter saying sorry we didn't have the wines you requested. But we pick some wines for you. I picked all sweet wines I got all dry wine I hate! I get told they will send me out the correct ones my next order. No discount nothing. Well I didn't get what I ordered on the first one why would I pay for another order. I will not purchase wine from here anymore!

WSJwine emailed me on 9/2/2020 that my Discovery Club case should arrive in the next 2 to 3 weeks and I don't need to do anything further. As of 10/23/2020, the case has not arrived. I look up the order history of my WSJwine account and found no record of this shipment. I then called WSJwine only to be told that my Discovery Club membership was somehow canceled but is in the process of being reinstated. This is outrageous! WSJwine canceled my membership even though I just paid $97.46 on 7/8/2020 to renew my subscription to 1 year membership for unlimited shipping?

This is not the first time WSJwine screws up my order. I placed an order in July 2020 for a case of case of specially advertised red wine. Not only the order was delivered several months late, some of the wines were no longer available at the time of the shipment and had to be replaced with different wine. Similar thing happened again early this year. In spring 2020, I ordered a case of Portuguese red wine that WSJwine advertised. Several weeks later, FedEx returned the case to the sender because the shipment was damaged. I contacted WSJwine and was told it will re-send the wine to me as soon as the damaged case is return to it. Several weeks gone by and nothing happened. Finally when I called WSJwine again in July 2020, then I was told it did not fill the shipment but refunded me instead.

I have been a WSJwine Discovery Club member since March 2013 but I am really fed up now.

I placed an order for two cases of wine totaling $368. Immediately upon entering the order I discovered that the wrong address had been entered. I immediately called WSJ Wines to correct the delivery and was told that the order hadn't come through yet so I would have to call back. This was mid morning. I called back late afternoon of the same day, but was again told I would have to call back to make the correction. I called back the following day, and finally was told that the address had been corrected. The wrong address was my daughter's house in Florida, but they were not there, and in fact have not returned to that address yet. I received a call from my daughter telling me that she had received a call from a Florida neighbor telling her that she saw wine sitting on her front porch. WSJ says someone has to be home to sign for a shipment of wine, but it was delivered with no signature. When I called WSJ Wine to complain, I was told that I would not get credit unless the wine was returned. I explained that was impossible. The friendly neighbor was no longer in residence in Florida, I was in Virginia, my daughter was in Maine, and therefore it was impossible to arrange for the return of the wine. I filed a claim with American Express, was given credit, but then it was reversed with a letter from WSJ Wines stating that "the customer made no attempt to contact us or request a refund." I not only called them, I also wrote a letter to them and also to the Wall Street Journal. THIS IS A SCAM ORGANIZATION. I would suggest that if you want wine delivered, you look elsewhere. Also, had I been able to return the wine, you might very well get a case of wine that has cooked outdoors in the Florida weather.

Ordered what's shown order details 15 bottles 12 showed up and they're denying that it was there. Bad

Out o 20+ gift cases ordered, 7 were delivered with broken or missing bottles. No confirmation was given for the gifts delivered. It has been a very embarrassing experience for my gift receivers..

They took over $250 out of my Bank for and order they decided I wanted and I immediately canceled it. After numerous emails to customer service and almost 3 months later they still have not refunded my money. Then today I get a notification from them that they're getting ready to send me another order. This company is a scandalous as it comes and I'm going to report them to the Better Business Bureau. Whatever You do don't attach your bank account to this company in any way shape or form to rob you blind.

I cancelled club in June 2020 after I was told I was receiving a case of red wine but received a mixed case of red and white with zero wines advertised on my delivery. In September I saw a sale with free shipping. The web site would not take the free shipping code and I called but they could not input the cost advertised. I again checked and was told my membership was cancelled. I got a notification that wine was shipped with no prior notice. I immediately called and was told they would intercept the delivery and my membership was cancelled. The wine arrived under my house and I told them to pick it up. They said I had to call fed ex and set up the pick up. I told them it was their mistake and I should not have to correct their multiple errors. I asked for a supervisor to call me about my issues 3 times and never had a response. The company has no customer problem solving unless it was on the script. They are not responsive to the customer.

They sent me an e-mail notifying me of a special case being shipped, and touted a certain wine at "exclusive member price of $ 21.67". Called to buy 2 cases, but they would sell at only $ 44.99. Felt this was extremely dishonest. The customer service people were sympathetic but not able to do anything - all the managers were "unavailable". Giving their management one star is an early Christmas gift - should be in negative numbers. Used the 2 hours on the phone trying to resolve this by terminating my membership. I've had problems in billing before, but after 6 months or so got worked out. This was the last straw. They are just not honest in dealing with their customers.

I have been with the Club for 6 years, for the most part few problems and no need to contact Customer Service. We recently moved and updated our address on-line. A month later, they sent a case of wine to our OLD address. Instead of them getting in touch with FedEx, they made me tell FedEx to return to them. Since that time, we received notice that we were past due. When we called, they said that we owed $108 for a 2008 introductory shipment (we did not continue service at that time, only joined the club in 2014). Yes 2008! And until we got our account brought up to date, no more shipments!. After several calls to Customer Service to correct, no luck. Since I have used Quicken for decades, I was able to review my charges and actually found the credit card charge for the shipment they now say I never paid for. The Customer Service Rep was so condescending, did not care what we had to say, just PAY UP or no more wine. We are looking for an alternative club to join so suggestions welcome.

Their policy states that "If you are not completely satisfied with any wine, for any reason, just let us know and you'll receive a refund." It does not say how much they will refund. I complained about a wine that tasted like grape juice and paid $161 for the case, they refunded $4.61. Since I then opened a 2nd bottle and it also tasted bad, I decided not to order again from them. The introductory case was well received, so it seems that once they have you, they can then send inferior wine and back it with this paltry refund.

I ordered a case through this company off of an offer I got through HelloFresh. They stated they may be a weight due to overwhelming response, no problem. I received my case in a fairly timely manner but when I opened it I was very disappointed. I PAID for a case of mixed wines, half red/half white, and received ONLY red wines with a note stating they took the liberty to change my order instead of making me wait.

I contacted them stating I would not have purchased from them knowing it would only be red wines and stating I wouldn't have minded if they had taken the liberty in changing the "brands" of bottles but keeping with the type. They offered NO solution other than returning the entire case through my own payment of shipping for a refund. I offered them multiple solutions including my purchasing an entire case of white at half cost and they refused. I then asked for my account to be deleted because I had no intention of ever purchasing from them again.

Forward a couple months later. They take $200 out of my bank account for another case that I never even purchased. I called and asked AGAIN for my account to be deleted and for a refund on this case I didn't even want. They said they canceled and I would see a refund in 3-5 business days

Forward SEVEN business days later, no refund. I call AGAIN and they say "the cancellation was never processed we're doing so now". I've had to call and ask them to cancel my account and refund me THREE times for a mistake THEY made. With ZERO apologies or "make right" offers.

BE AWARE AND STAY AWAY. I've had great experiences with Naked Wine if you are looking for a Wine service.

I have bought wine from WSJwine for over two years and liked it. Deliveries were reasonable and we found a collection of wine types we really liked at good prices. Since the middle of the pandemic their delivery service has failed and the mechanism for dealing with such problems is very poor. It appears that Fedex is overwhelmed with deliveries and are now treating all their boxes roughly. With wine this means broken bottles, and if red, the whole thing looks like a mess and Fedex returns damaged shipments automatically to shipper. WSJ Wine appears to have no reasonable system to deal with this. The best they can do it so cancel your order and refund you. However, their customer service people communicate poorly with the billing department and some failed shipments never get refunded, despite having reached customer service and explained the issues multiple times. It is sad to see this club become unusable. They used to be good - not any more. [Eventually refunded]. Update: The above problems were caused by pandemic adjustment. Shipments are fine now. I tried other clubs but none has the variety of good wines as WSJ - that's what I like the most. TIP: Ignore the first message from Fedex about shipment - they will change it. The second message indicating the change is the one to believe. If you are a wine lover, then prepaying for shipment for one year is a good deal - you make it up in about 3 shipments. Lastly, if you plan to order more than every three months, ask them to eliminate their automatic shipments to you and you order when ever you want. This is a nice service that way. Bad bottles are refunded right away. I'm back to being a regular customer!

I don't think they are thieves they just have terrible logistics, no control over their "licensed retailers" and the representatives you reach on the phone have no power to deal with any problems.
- They sent wine to the wrong address twice
- Sent the wrong wine once
- Are unable to send RMA labels via E-Mail (Probably because they are blocked by every ISP in the US)
- Phone support reps cannot make corrections to account settings
Blocking them permanently from my credit card now