WSJ WineReviews 237

I received a significant amount on a gift card to WSJ wines. I redeemed online but right before submitting the order online, it remove the gift card and ended up getting charged for the full amount on my credit card. I proceeded to place another large order a month later and noticed this was not a glitch, it's a scam, it again removed my gift card amount and was about to charge the full amount again. I then called customer service who didn't seem to be surprised by this and had me place my order over the phone. I had to give every single wine code and then had her put my gift card number through. I received an email confirmation and AGAIN was charged the full amount. I am going to dispute this transaction immediately. What is the purpose of receiving a gift card to this website if you can't even redeem it?

So disappointed in this company. After I ordered their trial case of wine, I ordered another special offer case before my next delivery was due. I checked after one week and there was no update on the status of the delivery. At that point I sent an email requesting to cancel the order, no response after two days so I called to cancel that order and my wine club membership. The next day I finally received an email from customer service saying they see I called and cancelled the order. Four days later an email arrived saying the order was shipping, I quickly replied it should not be shipped, of course it arrived the next day.

Honestly, I've seen scams with better customer service and user experience. I tried out their wine club -- had a nice little discount and everything. It was a decent box: 12 wines, most of them good, some of them excellent. But not really something I felt the need to do again, and definitely not at the non-discounted price. When I opted in, it seemed like there was a lot of flexibility for members to choose which shipments to skip, which shipments to keep, etc. It was not clear to me that by partaking in their trial box, I was signing up for one of their "wine clubs." So you can imagine my surprise when I was suddenly charged nearly $200 for a case of wine I did not want! I sent out an email and am currently on hold with them. I tried to cancel my "club membership" but when I clicked on the settings to manage it, all I got was a blank page (screenshot included). This is the page where you are supposed to be able to skip shipments and cancel your membership. Interesting that that's the only page that "doesn't load." Steer clear of these scam artists.

EDIT: I've edited my review from one star to two because after being on hold with customer service for 25 minutes, they were very quick to refund my card and cancel my membership.

I called to return the box to get my money back, after 2 months of trying to get a hold of someone. Finally getting a hold of someone who refused to refund me without the box of wine in fedexs hands. But were not sending me the promised return label. It's been 2 months of arguing and trying to mail this back and finally got my money back. The WORST customer service i've ever dealt with.

I ordered 12 bottles of wine along with a bonus to include a bottle of Pink Port and 2 crystal glasses which was what I wanted most. Instead I got 15 bottles of wine. After discussing with customer service they told me I had to return the entire order instead of the 3 bottles I was sent in error in order to receive what I had ordered. The case weighs almost 50#. The excuse was sometimes regardless of what is ordered on line, the codes get mixed up. This is not the way to do business if you want to keep customers

Despite the WSJ branding, the customer service staff is poor at best. Also, I have been overcharged several times and the customer service team was less than helpful. Ultimately, I had to go to my cc company to resolve it.

I have now had this for less than 5 months. The first one was great, the second one was a month late and I had to call them 5 times (granted it was around thanksgiving, but didn't arrive until closer to Christmas). 10 minutes ago I just got a text that I need to be home to sign for a third case. It is barely a month after and they were supposed to send every 3 months and I was planning on cancelling after rating them. Screw that, now i'm just cancelling!

I can't believe that the Wall Street Journal would lend its name to this wine club. I could write a book on all of the problems I've encountered with this club. First, they lure you to purchase a case of wine promising a highly rated wine as a bonus and consistently change the wine they ship. They claim that they replace the wine with a similar or better wine, but that's not true. For example, I ordered a case with 3 bottles of a $50 Napa Cab but received 3 bottles of a $35 Australian Cab, not at all similar.
Worse yet, they often don't deliver the wine at all. I ordered 2 gift boxes of wine, but only received one. After nearly 3 months of calling customer service, they stated that the wine was no longer available. The same thing happened when I purchase another $270 gift box, but they tried to replace it with a $50 gift box. I never received any of my wine.
Next, the customer service is horrible! They had the wrong phone number listed on my account and after 6 phone calls to customer service the number was never corrected. I'm told that there is no way for me to speak to someone in the corporate office, so there is no accountability for poor service.
Finally, the wine is way over-rated on the site. I just opened a $60 "99-point tuscan" that was fair, at best. A $100 bottle of a Napa Cab was spoiled. The company states that they will refund the wine, but not for the price paid.
Save yourself the time, money and frustration and buy from your local wine store. If you are committed to joining a wine club, I would steer clear of WSJ wine.

I had an issue for nearly two month now, where WSJ Wine was not able to process by credit card. I am a Wine Club and advantage member and funny enough they were able to process my club case, but not one of my regular orders. My account stated payment was approved, no issues from my credit card company. Also I only found out when placing a new order, nobody ever contacted me. I opened three tickets and called four times till someone finally figured out to process the payment again. Payment went through and a week later my account is still blocked. Calling the fifth time now just to hear it takes some time till the billing department processes it. This is very frustrating. I lost a wine credit and missed multiple offers I wanted to take advantage of. This is the worst customer service I ever experienced.

Where to start. I have tried to order TWICE and both times it was a logistical and support nightmare. First my order was "held" without reason when I finally got someone on the phone they needed to reconfirm my information. Then my order was randomly canceled because "information couldnt be confirmed" the rep told me there were no notes on my account from when I previously called in. I had her reset the order up and asked if everything was fine... WHAT WOULD YOU KNOW the same thing happened again. Do not even waste your time. Naked Wines and Winc are far better service.

I'm very dissatisfied with the customer service from WSJ. I was charged on 9/17/2020 for a case of wine that never came. I inquired a few weeks later about the delivery, and was assured it was on it's way. Two weeks later, no delivery. I asked for a refund of the $189 that they charged. To date, I still don't have that refund. I've called three times (currently I have been on hold now for 21 minutes) so I thought I would write this review. 6 emails, 3 calls and I'm still waiting for an answer. Not cool.

These folks are the most arrogant yet disorganized "organization" I've ever experienced. If you join this wine club you will need to seek serious counseling shortly thereafter. They are still (after 1 yr) attempting to bill me for wine that I owe 0.00 for. The left hand definitley doesn't know what the right hand is doing! BIGGEST JOKE of a "WINE CLUB" I've ever been a part of. TERRIBLE! Going to send a bill to a national collection agency for money I DO NOT OWE! They're in for a BIG surprise! LOL Call them; I guarantee you'll be on the phone for over an hour if you don't hang up! I swear; Ive been there. I can't possibly say enough BAD about these idiots!
Freakin A Holes

A wine club only needs to do a few very simple things right to be a "good" club. Namely, deliver good wine, at a good price, in a timely fashion, and have a customer service that listens and helps. Unfortunately, WSJ Wine Club does none of these things. With one exception, when I cancelled my membership and the most recent, next wine, shipment the wine and billing my Credit Card happened in about 2 days. A record for this club! WSJ Wine still has not made this right after 6 months of arguing with them. DON'T JOIN THIS CLUB!

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!
This company did not ship my order when I was told it did. I called after it did not show up, was placed on hold for more than an hour, was told that it was a clerical screw up that the order was lost in transit (that is what they call it when the order to ship was given but not acted on?), and then they refused to make it right. Let's hope they refund the money as promised. I don't believe them.