WSJ WineReviews 237

I just cancelled my connection with WSJwine after many years. I was a member and also paid an annual charge for shipping anything I purchased. I did so after three consecutive 'regular' shipments were not shipped. Each time I called 4-6 weeks after the expected delivery and was told it would be 'escalated' and delivery would occur in 'a couple of weeks'.

Had I not called, I doubt the wine would have been shipped.

The response, each time, was that it was a 'warehouse issue'.

During each telephone I politely requested to talk to the representative's supervisor. The reply was always that he was busy and would call me back. That was also a big fib, as I never received a return call.

This used to be a great organization, but something changed, and it is not worth the frustration today. There are other good wine clubs, with the availability of good California wines, something WSJwine does not offer.

I was excited to get a bunch of bottles of wine for super cheap and stupidly trusted what looked like a great name as a reference (i. E. WSJ). I was taking advantage of a promo from a Hello Fresh order that got me 14 bottles of wine for about $95. (I'll be contacting HF to tell them to stop referring their customers to a BS wine club.) I've been waiting over a month now with two packages sent out to me that I never received (first one was damaged and sent back, second disappeared into the ether with no more information available after 3 alleged failed delivery attempts during times I was home and never saw/heard anyone come by). I finally called today to cancel, and they offered to send me another box as one last hail mary. I reluctantly agreed, figuring I had nothing left to lose to try one more time. Then they told me my card would be charged again and refunded for the order I didn't get (but not to worry, since it was the same promo amount). They said this was necessary to initiate a new order, which I know to be false because that didn't occur for the second box. At that point, I just said, nope, refund my card and cancel my account now, at the risk of being charged again and never seeing my refund. The couple of times I called the Customer Service number, they were at least prompt to pick up (I waited on hold maybe 5 minutes max), and the representatives were polite and I suppose as helpful as they could be given the situation they must be in, working for this horrible service. I feel sorry for them, honestly.

All this being said, please just don't waste your time with this wine club, no matter how good a promo you get. It ends in nothing but frustration and disappointment. (And hopefully, it'll end in a refund for me, as I just cancelled and asked them for a refund today.)

I placed an order on December 16 for delivery to my sisters. I reached an order acknowledgment, she received the order acknowledgement and my credit card was charged. The deliver range was December 22-26. I check on the order several times, on line, each time it said unable to provide information at this time. On the 26th we e-mailed and called to inquire about the status. The customer service representative said they could not locate the record, despite having my customer number, order number and copy of the e-mail acknowledgement, but they would escalate the situation and respond within 24-48 hours. I have emailed every 48 hours to get an update and have received the same response. It is now January 5th, I have four more e-mail responses that they are investigating, but - no explanation, no resolution and no idea when it will be handled. By this point most companies would have apologize, cancelled the existing order, and provide some kind of alternative arrangement to fix their error. My only logical assumption is that they have no wine to ship as a replacement. I am a 30+ year WSJ subscriber and have ordered for my sister in the past. NEVER AGAIN! My advice - find a reliable supplier and let these guys go our of business.

I ordered wine that was never delivered. I have been fighting with them to get a promised refund. Better off going to your local wine shop!

After many years as a happy customer of WSJ Wine for myself, I trusted them to send a half dozen very important corporate gifts and they screwed it up completely. I wanted to send a cool, classy and professional "thank you!" to the committee who awarded me a sabbatical for Term One at my school. There was supposed to be a note attached to the wines that read: "with deepest gratitude for the gift of a lifetime."

Instead, the wines were delivered with no note attached, only an invoice that read "thank you for your order." So my colleagues took the trouble to call the company to inform them that there had been some mistake, and a few told me they were worried that this was somehow part of a credit card scam. So rather than delivering something cool and classy, the WSJ Wine company turned my gift into something wonky and confusing and embarrassing.

Two weeks later, my personal wine adviser is too busy to really engage with me on how to make up for their mistake and has taken the position that "the wine was delivered," apparently not realizing that the whole purpose of the gift was so say an enormous "thank you!" and really had nothing to do with the wine itself.

So be careful and don't make the mistake I made - the WSJ Wine cannot be trusted to package and present a professional and impressive gift to your business associates and corporate clients.

I ordered a Wine Advent calendar 2021. The indicated ship date was November 18-24. After not receiving it and seeing the expected arrival date move into the future daily I reached out to customer service. They indicated they'd look into it and get back to me. At that time they seemed to cancel my original order and created a new one but did not follow up with me or send an email. I emailed again and they indicated that the new order had been generated (I had not asked for this as obviously we are pretty far into advent now). They indicated that it would ship in approximately 14 days (today is December 7, so that would put the advent calendar arriving 4 days before Christmas), but could take longer. As this was a gift I certainly don't need it anymore and the fact that no one reached out to let me know they wouldn't be able to fulfill it within a reasonable time is quite ridiculous. In addition there has never been an attempt at recovery just a patent explanation that this is the way it is. I'll be doing a chargeback.

I ordered the Wine Advent Calendar on November 1 and as of December 7 it still has not been delivered and I am told they "hope" it will deliver in 7-10 business days. After several questions to a live customer service representative, they were out of stock but are now apparently back in stock. Very disappointing as Advent starts on December 1. The entire copy and marketing around this product was for Advent and they guarantee delivery by December 1. The worst was there was no communication from WSJ. I had to reach out a couple of times via email and then had to finally call their customer service. Great, great gift idea but you need to make sure you can execute before getting into the retail business. After talking to a supervisor from their outsourced customer service, they could not do anything but continue to investigate my order. I ended up canceling the order. I won't be purchasing from this company again.

I ordered WSJ Wines Advent Calendar on October 28th. It was scheduled for delivery on November 10th. When it had not delivered by the 15th, I followed up over the phone and was told they "were a little behind but it would definitely deliver by December 1st. I followed up again on November 29th, only to find it had not even shipped. When I called back on December 3rd they informed me I had received a refund because they were now out of stock. Aside from a half hearted apology, nothing else was done to make this right. I don't mind paying extra for service, but when that service doesn't happen it means the WSJ Wine club is simply overpriced.

I am shocked that all these people are complaining about WSJ wine club. I have had nothing but a positive experience. We have been able to push off put orders when we want to by simply logging in and skipping. We have ordered 4 or 5 cases and have liked all but 2 bottles. But we aren't wine snobs. I have also recommended to friends. So not hesitate to order

Wine was good. Refund for returned/refused shipment of wine was like pulling teeth and remains to be seen. Never again.

I am a returning client of the WSJ Wine Club who ordered 2 cases of wine for my father the week of Father's Day. Today is July the 9th, and it hasn't been even attempted to be delivered, despite having called twice and being reassured by a supervisor that everything will be taken cared of! Now I don't belong to the club, but like to buy wine for the wine drinkers in the family as the occasions fit. I would buy a lot more, but I seem to have trouble with just a most basic order. Supposedly resolved by a supervisor. Thanks again WSJ wines. I really appreciate everything.

The promo case is a good deal - from there, they do not pay any attention to which wines you list as liking and which varietals you tell them not to send. Recived idetical cases back to back. Customer service is completely useless. The first time they sent me things I had not asked for they refunded those bottles right away. The next time (after sending the entirely incorrect case) told me I had to ship bottles back to them for the refund. The place is a mess - save your time

I really liked their wines but when I tried to reschedule one shipment it set off a snowball of unsatisfactory events, including paying in advance for shipping. After two months of not getting my wine and a slew of excuses I decided to cancel and get a refund for the shipping, $96 for the year. Again excuse after excuse. I was told I would get it in 3 to 5 days on May 4th. This is Mat 22nd and I still don't have the refund. Now my bank is involved. Really horrible experience. Try another vendor.

This club use to be excellent. I'm not sure what happened to their business management but it has gone down hill a lot. Shipping is a joke. Inventory is a joke. Customer service is poor. You may get someone else's order, they may swap your order for something else because of inventory issues. It's so mismanaged it's become a contestant pain in the butt. Don't waste your time on this one.

I had to reschedule my regular shipment in March. What a huge mistake! The shipment never came when asked, I had to call six times to finally get to a supervisor who was not only rude but hung up on me! Everything they told me was bull sh*t. You're better off to just go to Total Wine and buy a case there. This is the worst customer service I have ever experienced.

Absolutely terrible customer service. Good luck trying to cancel. Waited on hold for 2 hours to cancel the subscription and still never spoke to anyone. I had to block transactions through my credit card company and they still found a way to send the wine and charge me. Still had to pay to avoid it going to collections. RUN! Also they have zero affiliation with Wall street journal its a scam.

This is April 28th. Supposed get my wine end of March. Held up because I pay a year ahead for shipping and it never got posted. Have had four calls in about this. Now I'm supposed to get it first week of MAY. Horrible experience. Try another vendor.

Very bitter tannins, very astringent, hard on the tongue, extremely acidic and has hints of straight apple cider vinegar. After half of a glass the rest was poured out. My wife and i have enjoyed the first two bottles of our order but this wine is a big disappointment. I do my research with Vivino. I'm not surprised about this bottle as it has a poor rating and agrees with my comments. It also is a cheap bottle of wine with a cost of $ 4.95. Please remove any similar wines from any new order. Thanks Dr. William A. Miller

First shipment was not notified to me. No option to opted out. Refused to stop shipment with a weeks notice. Cancelled subscription. Now, I received notices that more wine was being shipped after I canceled order. Called and was placed on hold for over 15 minutes and no one came back to the phone. Called again to speak to a manager. None available. No one called me back and was told that it is not possible to call people back. Wine is mediocre. Do not expect any customer service despite what they have in writing.