WSJ WineReviews 237

Ordered a case of wine 11/08/2019, was sent an email for delivery on 11/12-11/14. Wine didn't arrive, nor an email or phone call. I cancelled the order-was sent another email saying it was going to be delivered on 11/19-11-21. Wine didn't show for the second time. I disputed the charge on my credit card. Received another email, saying it was coming on Thanksgiving- NO WINE TODAY, no email, no. Phone call.
WILL NEVER ORDER AGAIN FROM THEM-Shane on The Wall Street Journal

If I could give them 0 stars I absolutely would. This business is a total scam. I ordered introductory wine club deal that was $69.99 plus shipping because I thought it was a good deal. I wish I could be writing a review about the actual wine but it never came! Finally, 2 weeks after the original "1st delivery attempt" I decided to cancel my order because there was NO communication that it would be delayed and NO estimate of when I would actually receive it. Every time I called they said there was a FedEX delay. Has anyone actually received wine from this company? Save your time and money and get different wine. Not worth the hassle of dealing with a company that I am not convinced actually delivers wine.

Placed an order on November 2... was promised delivery dates of November 8-12... didn't receive a thing. Numerous calls to customer service line in which they fed me false promises, differing delivery dates, and multiple excuses. They claimed it was sent to FedEx for delivery which was never true. Emails weren't answered. Facebook live chats were simply useless. Finally got a delivery date of November 20 and FedEx was unable to deliver because the shipment was damaged. So WSJ Wine charges your credit card but does nothing to reply or refund your money. Never order from this company!

Where to start. I have never had worse service from any other online vendor at any time than I have had just this year from WSJ wines. An order I made at the beginning of August took eight weeks to get to me. I was promised each of the 9 times I called that it was just about to ship. When it didn't, the excuse was their transition to a new warehouse. Even after the transition, it still took a ridiculous additional amount of time to ship. Also, through all these delays, I never received a single email communicating to me if there was any trouble meeting the promised deadlines. They never communicate with the customer about an issue. You always have to call to find out what's going on. And they only ever offer a $20 discount for your troubles. Then, on November 4 I placed a new order & the website said it would be delivered between November 8-12. Of course, the website still said that on November 14. I called and after being told the excuse was one of my wine choices was out of stock and that it would take another week before shipping, I finally found my way to a supervisor. I laid out all the problems and all he could say was he apologize and that things would be different from now on. I canceled that existing order and, after being offered the $20 discount, placed a new order that day (Nov 14). The website promised delivery between Nov 22-24. On Nov 20, I receive a WSJ Wine email saying my order eas "shipping soon" & I would get it in "TWO TO THREE WEEKS" so now we're talking December. So much for things being better from now on. Needless to say, I will cancel this order and cancel my account. There are plenty of online wine vendors and all of them are better than WSJ Wines.

I chose to have wine delivered every 3 months and having just received my quarterly case at the start of October, I wasn't expecting another until end of December/start of January. I received an email last week November 13th saying my wine had shipped? The wine arrived but I never ordered this, certainly didn't authorize the company to decide upon themselves when to send cases and charge my account.

I've sent 2 emails to customer service. First response was ' a member of our customer service team will contact you in the next 8 hours '. That passed and I sent a 2nd email. This response was ' a member of our customer service team will contact you in the next 24 hours '. That too passed.

I've called on 3 separate occasions over the last few days trying to get an explanation, thought it might of been an error, but all I get is music. It seems I am not the only one complaining about shocking customer service and a scam of a company. Luckily for me the only payment detail they had from me was via PayPal and I've since made this payment from WSJ inactive, so no more.

I had a feeling it was a total scam when I couldn't find any option to unsubscribe or cancel your account with them online.

Save your time, energy and money and look elsewhere. DO NOT shop with this atrocious company.

I don't want to give this even one star, but unfortunately I have to give it a rating to review it. I ordered a mixed case on 2nd November for my mother's 80th birthday which was 4th November. The estimated arrival time was between 7th and 9th November which was bad enough, but here we are at 15th November and it has not arrived yet nor did they have a tracking number. I WOULD NEVER pay their full price. I had to escalate from a customer service agent to a supervisor but he promised me my subscription is cancelled after this first order. My confirmation email to that effect had better be here soon! The joke is the supervisor has to further escalate my problem to find out when I can get it shipped and he claims he will call me tomorrow either way. What a rip off! Meanwhile my 80 year old mother had to get in her car and purchase wine tonight. Unfortunately I used a prepaid Visa card not a regular bank account, because I would dispute the charge and have the money returned to me immediately.

Real wine bottle on the left, WSJ on the right. I am on hold, as I write this review, to cancel my membership. What a joke!
10 min later... just got off the phone with WSJ customer service, the guy tried to argue with me that I must have been mistaken in the size of the wine bottle... needless to say he lost that argument. They do not give out cancellation Confirmation number, so in 24 hours I get the pleasure of calling back, being on hold just to explain this all over again. JOY FOR ME!

I cancelled my automatic delivery due to consistently inferior wine quality. I had also signed up for the unlimited free delivery ($96/yr) since I was getting quarterly deliveries. When I canceled the quarterly deliveries I also canceled the unlimited fee shipping - BUT THEY CONTINUED TO CHARGE MY CREDIT ACCOUNT FOR THE UNLIMITED DELIVERY FEE FOR 2 YEARS! I only just noticed this. They agreed to refund this years charge (2019), but will not refund the prior year charge.