Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wren Kitchens

Wren Kitchens

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wren Kitchens?
grey stargrey stargrey stargrey stargrey star

Wren Kitchens Reviews Summary

Wren Kitchens generally enjoys a positive reputation, with customers frequently praising the quality of their products and the helpfulness of their staff throughout the design and installation process. Many reviews highlight the seamless communication and support provided, particularly during delivery and after-sales service. However, some customers express dissatisfaction with hidden costs and a perceived lack of accountability in customer service, indicating areas for improvement. Overall, while Wren Kitchens excels in product quality and customer experience, addressing concerns related to transparency and responsiveness could further enhance their reputation.

This summary is generated by AI, based on text from customer reviews

service
192
value
139
shipping
135
returns
103
quality
135
This company does not typically respond to reviews

We monitor reviews for authenticity

GB
1 review
1 helpful vote
Follow Alison T.
Unfollow Alison T.
Share Review
Report Review

Great advice and service
October 11, 2022

Had a really positive experience with Erdington Wren - very patient with all the changes I kept making to the plan. Not so good with the Wren fitters and ended up finding my own We now have a wonderful dream kitchen

Date of experience: October 11, 2022
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Hi Alison,

Thank you for the review.

We're always delighted to read such excellent reviews; thank you for taking the time to share your experience.

We would love to see your new kitchen, so why not enter it into our #Wrenovation competition; you can enter by sending pictures to: [email protected].

Please don't forget to add your postcode or order ID!

I hope your new Wren kitchen brings you many years of joy!

Thanks,
Wren Kitchens

GB
1 review
1 helpful vote
Follow Anne L.
Unfollow Anne L.
Share Review
Report Review

New Wren Kitchen
October 10, 2022

Thrilled with my kitchen from Wren. Service was excellent and very helpful with ideas. Elena Rubino was very professional and talked me through everything. The installers were very efficient and did a great job left everywhere clean and tidy. The clean up operation of the discarded kitchen was quickly done. I would recommend Wren to anyone who wanted a new kitchen

Date of experience: October 10, 2022
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Hi Anne,

Thanks for the great review; We're glad your designer Elena was able to help create a kitchen that meets all your needs.

It's always wonderful to hear such great comments about the service and quality of our products.

We would love to see your new kitchen, so why not enter it into our #Wrenovation competition; Enter by sending pictures to: [email protected].

Please don't forget to add your postcode or order ID!

Thanks again for getting in touch, and enjoy the rest of your day.

Thanks,
Wren Kitchens

GB
1 review
1 helpful vote
Follow Asif M.
Unfollow Asif M.
Share Review
Report Review

Wow what a transformation
October 7, 2022

Fantastic service from design to delivery and aftersales.

Had a few bits missing from the delivery but they were quickly ordered and delivered through the Wren App. I highly recommend Wren for a kitchen refurb.

Loading...
Loading...
Date of experience: October 7, 2022
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Hi Asif,

Thank you for taking the time to leave a review. It's great to hear that you received such excellent service from the team.

We're very grateful that you did not let the incident hinder your experience with us.

We would love to see your new kitchen, so why not enter it into our #Wrenovation competition for a chance to win £750! Or enter by sending pictures to: [email protected].

Please don’t forget to add your postcode or order ID!

Thanks,
Wren Kitchens

GB
1 review
1 helpful vote
Follow Michael R.
Unfollow Michael R.
Share Review
Report Review

Wrens
October 7, 2022

We had a brand new Kitchen from Wrens from the first day every thing went to plan and we had friendly and polite workman always cleaned up every night

Date of experience: October 7, 2022
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Hello Michael,

Thanks for the great review

GB
1 review
1 helpful vote
Follow Linda H.
Unfollow Linda H.
Share Review
Report Review

Would not buy a kitchen off anyone else
October 7, 2022

What a fantastic experience from start to finish. Brilliant service in the showroom and seeing the kitchen I'd chosen on virtual reality was amazing.
The price was very reasonable and I was given a date for delivery. Turned up when expected and delivery guys were very nice. I love my kitchen. The quality is superb

Date of experience: October 6, 2022
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Hi Linda,

Thank you for taking the time to leave such brilliant feedback.

It's great to hear you had an excellent showroom experience.

Being a family-run business means we know such a big decision is never easy; that’s why we have tried to create a friendly family environment to help make those choices that little bit easier!

We would love to see your new kitchen, so why not enter it into our #Wrenovation competition for a chance to win £750! Or enter by sending pictures to: [email protected].

Please don’t forget to add your postcode or order ID!

Thanks,
Ashley.

Cayman Islands
1 review
1 helpful vote
Follow Marie M.
Unfollow Marie M.
Share Review
Report Review

Wow
October 6, 2022

Had an amazing experience from start to finish. Excellent service, product and design highly recommended

Date of experience: October 6, 2022
GB
1 review
0 helpful votes
Follow Matthew P.
Unfollow Matthew P.
Share Review
Report Review

An amazing experience from start to finish.
October 17, 2022

From our very first visit, to the design consultations through to delivery, we can't fault Wren. We just love the many colour and style options that were available. Special thanks to Owen from Plymouth who we feel went above and beyond to incorporate all of our needs and designed a beautiful place to be.

Date of experience: October 6, 2022
GB
1 review
1 helpful vote
Follow Jennifer W.
Unfollow Jennifer W.
Share Review
Report Review

We had a brilliant experience with Wren from the moment we walked through the showroom door.

Designing was really enjoyable and our kitchen designer really knew what he was doing and how best to deliver what we were looking for.

Installation was fantastic and the team really knew what they were doing. The quality of the units are incredible. So happy.

Date of experience: October 6, 2022
GB
1 review
0 helpful votes
Follow Craig E.
Unfollow Craig E.
Share Review
Report Review

New kitchen
October 6, 2022

Pre kitchen service was brilliant, all measured perfectly. Quality kitchen and units
Delivery on time

Date of experience: October 6, 2022
GB
1 review
0 helpful votes
Follow Claire P.
Unfollow Claire P.
Share Review
Report Review

Fabulous
October 5, 2022

Can not express how happy we are from start to finish. The staff in store, especially Neil were amazing. I say that as we probably changed the cupboard design and worktops about 5 times yet Neil was always happy to help and make sure we were happy. The delivery went smoothly with the drivers being friendly and helpful. Aftercare is second to non. What ever issue we had just one phone call and all was sorted. Would definitely recommend. Not quite finished yet due to building work so plastic protective still on and waiting for the splash back to me fitted.

Date of experience: October 5, 2022
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for those 5 stars, Claire.

I'm delighted that your experience with us has been so enjoyable, and it's lovely to hear that Neil was helpful and accommodating throughout the process.

Your new kitchen looks absolutely stunning - what a gorgeous space. And I LOVE that beautiful worktop!

Anastasia

GB
1 review
0 helpful votes
Follow Victoria S.
Unfollow Victoria S.
Share Review
Report Review

Excellent experience
October 4, 2022

From Ian at wren Mansfield coming to our home to create our kitchen package to the installation and after care
The whole experience has been fantastic
We have a clean modern new kitchen
That is a pleasure to cook in.

Date of experience: October 4, 2022
GB
1 review
0 helpful votes
Follow Jeff S.
Unfollow Jeff S.
Share Review
Report Review

Wren kitchen fitted
October 4, 2022

Wren fitted our kitchen in June 22. The service was excellent. Wren project managed the whole thing, design, delivery, removal of old kitchen and full fitting of new kitchen including plumbing, electrics and tiling. The job was completed efficiently and to a high standard.

Date of experience: October 4, 2022
Washington
1 review
0 helpful votes
Follow Premtim D.
Unfollow Premtim D.
Share Review
Report Review

Love our new kitchen
October 4, 2022

A big thank you to Jade Alison (ransoms euro park Ipswich) who provided professional service and kitchen design for our consideration. Althrough we change the design sever times, Jade still provide many practical ideas as well as useful informations to make our kitchen match perfectly. Excellent service in store and in the phone. Thank you Jade

Date of experience: October 3, 2022
GB
1 review
0 helpful votes
Follow Gill E.
Unfollow Gill E.
Share Review
Report Review

Excellent experience from start to finish
October 4, 2022

We had been thinking about having a new kitchen fitted for a very long time and was always put off by what we assumed would be a stressful and lengthy process. This proved to be totally incorrect after visiting our local Wren showroom. From viewing the show kitchens right through to placing the order we experienced only very good and helpful people. As you would also expect, there were a few niggles but these were resolved quickly and to our satisfaction. I would have no hesitation in recommending Wren, and have in fact already done so.

Date of experience: October 3, 2022
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for leaving a 5 star review, Gill.

I'm so pleased that your experience with us has been as stress-free as possible - that's wonderful to hear.

I hope your new kitchen brings you lots of joy!

Anastasia

GB
1 review
0 helpful votes
Follow Ginette V.
Unfollow Ginette V.
Share Review
Report Review

Great service
October 4, 2022

I had great service from start to finish, I was invited to store as many times as needed for me to get the right kitchen. Staff were friendly and helpful but not pushy. Kitchen arrived as and when expected. One item was damaged but a quick phone call and a replacement arrived a few days later.

Date of experience: October 3, 2022
GB
1 review
0 helpful votes
Follow Deb C.
Unfollow Deb C.
Share Review
Report Review

Great experience
October 4, 2022

Found staff easy to approach and addressed any questions or concerns immediately. Nothing seemed to be to much trouble any damages were replaced immediately

Date of experience: October 3, 2022
GB
1 review
0 helpful votes
Follow Michael T.
Unfollow Michael T.
Share Review
Report Review

Excellent service
October 3, 2022

I bought a milano mettalic night kitchen in matt finish with a white marble effect work top to give with it.
With wren you book an appointment to go to there
I had a designer David Taylor llandudno branch who was so helpful in designing the kitchen with lots of helpful advice.
After seeing the kitchen on a TV screen you are then taken to a room using 3d tech and you can walk round your virtual kitchen.
Once ordered I had a date for delivery and it was delivered on time.
Unfortunately 2 items were missing from the order but after phoning the items were sent.
There is an app that wren uses that you download to order parts which is also very handy.
I have an island with a large work top on it after fitting my fitter noticed a scratch on the corner it cost £680 I emailed wren about it and they decided to replace it for me without coming out to look at it which I thought was really good.
That is why I have given 5 stars for their service well done wren!

Date of experience: October 3, 2022
GB
1 review
1 helpful vote
Follow Rachael M.
Unfollow Rachael M.
Share Review
Report Review

Great quality!
October 3, 2022

We went with wren kitchens because of the new years sale. But found them to be a very good quality kitchen range. Design experience was great, didn't have to wait to long for installation. Delivery and installation was very quick. They contract installers so you just have to hope you get a good one I suppose - thankfully we did. Overall happy.

Date of experience: October 3, 2022
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for those 5 stars, Rachael.

I'm delighted that your experience with us has been so positive - your new kitchen looks absolutely stunning. What a serene space!

Anastasia

GB
1 review
0 helpful votes
Follow Will S.
Unfollow Will S.
Share Review
Report Review

Just Amazing
October 3, 2022

From start to finish our experience was brilliant. The home visit to go through what we'd like, the look around the showroom, the design that was created, the ease to make adjustments and delivery team were all amazing. Our designer, Kieran was very helpful with listening to what we'd like, offering advice and ideas that added to our expectations and made the whole experience from start to finish beyond what we expected. Cannot fault our experience in the slightest.

+1
Date of experience: October 3, 2022
Wren Kitchens .. — Wren Kitchens Rep
over a year old

Thank you for leaving a wonderful review, Will.

I'm delighted that Kieran provided such an inspiring design experience, and your finished kitchen looks absolutely stunning - that colour is gorgeous, and I just LOVE your sink!

Anastasia

GB
1 review
0 helpful votes
Follow Catherine J.
Unfollow Catherine J.
Share Review
Report Review

Dream Kitchen
October 3, 2022

Wren designed and built my dream kitchen. It was a tough job given it's an 1800's property without a straight line in sight. Amazing service from start to finish and achieved everything we dreamt of.

Date of experience: October 3, 2022

From the business

Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.


wrenkitchens.com
Founded in 2009
Barton-upon-Humber, NLN, United Kingdom
+190
See all photos