Wren KitchensReviews 986

Fairs fair, they do a good sales job on you. But after that just about everything goes wrong. 1. Broken kitchen parts, missing kitchen parts, incorrectly labelled boxes with different colour parts inside, multiple replacements (I had one cabinet delivered 3 times as it was broken twice on delivery) damage inside the house from the delivery team which they deny knowledge of, many multiple spares deliveries. When you call customer care you easily spend 45mins to 1 hr on hold each call, either they are under staffed or huge number of calls (don't take my word for it, call up customer care and see how long you spend on hold).

Had a dispute over damage caused by their delivery drivers. I had to get evidence over inside 48 hours, I asked at that point if they had everything they needed and they said yes. Two months later they deny the it was them then asked for more evidence (Their delivery drivers claimed they handed over the kitchen to us outside the house yet they delivered it inside the house, how do you prove otherwise two months later!? At the time I could have used the Ring doorbell footage.

I wish I had used a kitchen builder at half the price and would have been equal/better quality. My advice would be to stay away from this company.

Where do you start
The delivery guys who didnt have a clue how to stack units?
Joiner came saturday to fit units, only to find 2 units broken underneath, 2 doors damaged
Had to wait a week for replacements,
Started fitting kitchen, only to find Wrong doors had been sent! Another 10 days waiting for replacements
Fitted one side of kitchen, Only to find Wrong cabinet for fridge /freezer had been sent,
It was 70/30 instead of 50/50
ANOTHER 10 days waiting for replacement. As well as end panel that was damaged,
Getting rather FED UP now,
Third fridge freezef unit came, right size but no plinth for fridge freezer fitting.
Then found out they had sent WRONG cornice
Too much bottom one, NOT enough top one!
THey then sent a plinth for fridge freezer, only to discover it was only 2 shelves!
So joiner had to fabricate a plinth
If you want to get your kitchen fitted in 5 or 6 week timeframe then buy from wren
Otherwise AVOID AT ALL COST, go elsewhere
OH and customer service were raising a complaint,
STILL waiting to hear from them after 3 weeks, Dont hold out much hope of THAT happening!
Salesman happy to take money
But any problems,
DONT expect them to return calls!

Kitchen not finished after 4 months flooring lifting cupboard doors all incorrect was visited by a manger who said this would be fixed. Still waiting! Do not Use

F I could give zero stars I would. Showroom and design experience was good, thereafter awful. Kitchen installation was 24th June 2022; now, 18 weeks later, still not complete. After-sales and customer service woeful. They have made six further attempts to deliver the correct replacement items but, on each occasion, managed to deliver components of the wrong colour, finish or both! Items have arrived damaged, and I could go on. Contacting (so called) customer service is difficult/impossible; (the last time I was told I was third in the queue but did not get through for 40 mins! The lady who finally answered refused to tell me how many people were working in the department at the time; must have only been one or two which in itself tells a story). I have written twice to Mr Pullen, the CEO, both by recorded delivery but not had even a response. In total there have been six wrong deliveries, 224 emails, several hours on the telephone, and at least 300 miles of unnecessary/wasted trips and the kitchen is still not complete after four months. My advice; do not ever get involved with Wren Kitchens, there are so many better companies to deal with.

Date of experience: 24 June 2022

We chose a new kitchen from Wren and with the help of the advisor got a lovely kitchen with all new appliances for much less than we were expecting. The fitters were very professional and clean in their work. We are very pleased with the kitchen and would highly recommend Wren to anyone thinking of a new kitchen.

From design to installation everything ran smoothly. The kitchen was delivered on time with no damage, the fitter was fantastic and completed the work in 3 days and the quartz team were professional and installed the tops within half an hour. The kitchen was beautifully fitted into a very old house with beams and wonky walls and the quality and finish of the quartz work tops exceeded my expectations. Customer service was excellent, I was updated, telephoned and emailed throughout the process with timings, progress checks and to confirm that I was happy with the completed work.
I would definitely recommend Wren to a friend.

From the moment we stepped into the Wren showroom, we were blown away by the service. From our first appointment with our kitchen designer, through to completion of our kitchen, we've felt valued and listened to. There was never any pressure to buy more than we needed and we've ended up with the kitchen we've always wanted for a budget that suited us. We're delighted with the end result and our joiner said it was one of the best kitchen's he'd fitted.

Very happy with the whole experience with Wren Kitchens from the initial showroom visit to the finished fitted kitchen. I would recommend Wren 100 % for a stress-free fantastic job wel done.!

From walking into the showroom to the fitting and final result I was really happy. I Walked into the Plymouth showroom, gavin knew straight away what I wanted. The kitchen fitter was very thorough and professional, if any of the parts were damaged they where delivered the next day for fitting. The end product was better than I expected.

Helpful and friendly staff. Our designer helped us design a lovely kitchen that was exactly what we wanted.

Great service from start to finish, great product and really pleased with our installed kitchen thanks for everything!

Went into wren kitchens Stockton not really knowing what we wanted. After having a look around we found our perfect kitchen actually on the way out so made an appointment with Lynsey to design our dream kitchen. Lynsey was really friendly and informative and listened to what we wanted. The kitchen is now in and we love it. The whole process was smooth and simple. And I would recommend wren to anyone.

Very easy process from beginning to end
Designer was very experienced in what would and wouldn't work.
Definable worth the outlay

Chose Wren as always gets good reviews could have not been happier from initial meeting to meeting fitters everything was seemless would recommend Wren for there very professional servuce

Bevis at Huddersfield was very helpful and happy to play around with different designs and ideas, delivery was brilliant and on time, the quality is amazing and we are extremely happy with our new kitchen, service and follow up of our experience! Would recommend Wren to everyone!

Terrible service, lots of delays in everything, lack and confusing communications between the company and the fitter, and it's the customer at the end who has to wait and keep chasing this up. They are only nice and dedicated until you pay them. I wouldn't recommend the company to anyone!

I started working with Wren 1 year before the kitchen was installed.
Despite a change of designer midway through, Wren were very attentive all the way through the design process.
The installation team were first rate and I am delighted with my new kitchen.