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Wotoba has a rating of 1 stars from 153 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wotoba most frequently mention customer service, credit card and return policy. Wotoba ranks 147th among Plus Size sites.
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First- I placed my order in January and didn't receive it until April (after numerous emails)
Second - the quality is horrible! The pictures do not represent what I received!
Buyer beware I will never order from this place again!
So I ordered 3 sweaters for my wife a month before Xmas. Two arrived in January, the best one not at all. The two that arrived we garbage and were nothing like the picture. Cheap Chinese crap
Where do I start. First, my partial order arrived nearly 2 months after I ordered. Never got through to anyone from customer service. The partial order was a train wreck. My 13-year old daughter would have done a better job sewing. Very cheap quality. Never again.
If you actually receive anything you order it will be very poor quality, terrible fabric and looks nothing like it looks on the website. I ordered 3 tops 5 months ago. I only received 2 and both are horrible quality. One shirt I ordered is unwearable as the neckline has not been finished off, still has raw edges. I still haven't received the 3rd top and they now will not answer my emails about giving me a refund. Never order from this website.
I did two orders with this company in November and neither order was fulfilled. A few items were sent after about 4-6 weeks, but the majority never arrived and when I complained they didn't respond. When I disputed on paypal they claimed they were cancelling remaining part of one order and were refunding but I never got a cent back. That was about $150 and now the second order I am tryig to dispute is for about $140 worth of items they didnt send. Items i did receive were terrible quality.
They charged my account on 1/30/2020, the day that I placed my order - that should have been a tip off as that is NOT a normal business practice. By 3/7/2020 (today) I had not received the order and wrote to demand a full refund since I could not know 1 day after I placed the order that it would take over 5 weeks not to get my shoes so their refund policy could not apply. I have correspondence from them that they send me a tracking email when the order shipped. I never received the email, therefore, the order has not shipped. Since the point of origin is China who knows when it would ship. I'll see how this works out. Wish me luck, please!
Will never order from this company again and will tell everyone I know to beware. I ordered a coat on 12-2-19 as a Christmas gift and it was supposed to be 20 days for it to arrive and I still have not gotten it. I've emailed a few times and received an answer that it would be shipped soon. Once I said I no longer wanted the item and would like a refund I've had no response. I order thru PayPal so will also file a complaint with them and see if I can get my money back.
I ordered on the 3rd Dec. And now is 24th February and I still did not get my order. They sell poor quality stuffs. Please do not get from them.
I paid for a large order and never received one item. They will not reply to emails. Will not refund your money. Beware of them. And their pictures of clothes are fake.
Cannot return - they say 15% return on an item- NOT TRUE, false descriptions of items. SCAMMMMMM. No returns do not arrive together, waste time, Money they will not make it! Americans get scammed once and tell all
The merchandise I received were junk knock-offs which do NOT match the photos or the merchandise descriptions. They take weeks to mail out each item out separately. So it takes weeks to identify that you have been RIPPED-OFF. Their posted timeframes for mailing do not match the small print timeframes. In order to cancel, you must cancel within 24 hours of your original order. I am furious at myself for not realizing that a company can use photos from other companies to hook people in. WOTOBA is simply stealing from anyone who thinks the photos will match what they receive.
Nothing I received was nice, and three items weren't even what I ordered and they were so ugly! They took a couple of months to even get here. There customer service sucks and the quality is crap! They are deceiving in what they are selling. Don't buy from them. Cost me $75. Of crap! That I will just throw away.
Hideous, 2 mo late and then when I had Paypal protest, they sent it, way after Christmas and the BD I got it for. Horrible company, wish I had not trusted a Chinese company. It is different from buying Chinese clothes, etc., which we are forced to do. I will only buy from an American company that may vet the product first. So when the PO said it was delivered, Paypal dropped the dispute and the company got my money! They're a scam. I am afraid to open the package since my relative is sensitive to chemicals and mold.
Betty P.
Saw their Facebook ad which did not reveal that they are in China. 4 orders placed in November. Items came several weeks later (most missed Christmas) in many separate packages and quality is CHEAP/items look Nothing like their online pictures. Still have not received one item - they always reply with "be patient." I would return all of it but shipping to China is outrageous. They offered 15% back to keep the crap. They are also tax evaders as they ship from China to Dubai to USA. Do not make the mistake I did.
The product advertised in the photo is not the product received-misleading information and cheap product with poor finish. I received a broken pair of earrings and part of my order has still not arrived. Refund policy is misleading-you have to mail back to China at your own cost! Do not recommend this site or product
It's true, they send cheap replicas of what they advertise. Delay returns by asking for information that you already gave the, then respond again but still don't give you a return address, and then reduce the time required to make the return. They know that shipping things back to China will cost more than the original item. They offer you a discount to keep the item, but make it impossible to claim it. Not to mention that they take about 8 weeks to do the original delivery. I will ask my credit card company to claw back the charges. They have never failed me.
DO NOT ORDER FROM THIS COMPANY-YOU WILL GET RIPPED OFF. I placed my order in early December and 45 days later later I have only received one item. The item I received does not look like the item I viewed online - it is of a much cheaper quality without the adornments. It is proving difficult to return this item. I have never emailed a company so many times. Their response is always some generic answer saying the order is delayed or it will ship in x' amount of days. The tracking number they send are either from the order I already received or written in German.
I WISH I COULD GIVE THEM ZERO STARS
Do NOT order from this seller. They are located in China and send you cheap and badly made replicas of the items on the website. They have all counterfeit items that are not wearable. When trying to return items, they give you hard time and want you to pay for return shipping. Cheapest return shipping is $60+ for 2-3 pounds of package (6 top) with tracking. I made the purchase for $99 so how does it make sense to pay for $60 in return shipping. These people are big time cheaters and buying anything from them is as good as throwing away your money and getting yourself a lot of headache.
2/6/2020 - So I am still trying to sort this out with PayPal and my credit card company. But I decided to pay $63 in shipping and ship the items back because these really are not wearable. However, now "Return Goods" Package is stuck with China Customs and USPS does not know the reason. Also, PayPal closes the case telling me that I did not provide tracking. So, I had to call them also and ask them to reopen since I provided what they asked.
Attached is one example of what they send you. 1st pic with model is on their website and second is what I got.
This company advertised a pink fox coat, it took 3 months to arrive and was a crafted mess, it was not a coat it was a piece of cloth that look like a matted dog poorly
Answer: In my opinion Wotoba is a SCAM. I am getting the run around because I want to return the 2 items I received out of the 5 I ordered and I want to cancel the order on the 3 I did not receive.
Answer: SCAM ALERT! I would have given this company NO stars if I could! This is the worst company I have ever dealt with. The clothing looks so nice, but when you receive it, it is the cheapest items that look NOTHING like what you ordered. They REFUSE to answer my emails! Then they finally answer but say, owe, it is over the 7 days you have to notify us of a defect. If they had answered my numerous emails it wouldn't have been! Then the purse I ordered had NO purse handle, they refused to refund me or take the item back. The scarf I ordered had a large tear in it & the didn't consider this a defect! This company is pathetic! I lost over $100. It is a shame! I even refused one of the items so it was returned to them. They still have as of yet refunded me for it! I have never written a review on any company but feel I must with this pathetic SCAM of a so called company!
Answer: Plus sizes that are very small. My 3x sweater wouldn't fit my mom, a size 14.
Answer: With their difficult and expensive returns to China, I think they probably make their money on first time customers, knowing they won't get repeat business.
Answer: Good luck! You'll have to pay the postage to China or they may offer a big %15 refund.
Answer: YESSSSS false descriptions if what is pictured and description- poor craftsmanship.
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