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WorldSIM Reviews Summary
The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.
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I ORDER AND ASKED FOR NEXT DAY SHIPPING! INSTEAD OF RECEIVING MY PRODUCT I KEEP GETTING EMAILS. I ASKED FOR A REFUND AND WAS TOLD IT WOULD BE PROCESSED, NOW IM STILL GETTING EMAIL ABOUT A PHANTOM ORDER, ALWAYS COMING THE NEXT DAY! I ASKED FOR A SUPERVISOR AND IM TOLD THE ORDER WAS DISPATCH, A DAY LATE A A DOLLAR SHORT! AVOID THESE PEOPLE AT ALL COST!
All 4 of my SIMS stopped working despite being in substantial credit. Can no longer log in to my account (linked to phone number). Used "contact us form" to report problem only to be asked - not for the phone numbers (which I supplied, but the ICCID numbers on each SIM. Now when I try to report the ICCD numbers the Web "contact us" form reports "The request was aborted: Could not create SSL/TLS secure channel". Despite using several servers my end. Phone to Australia number just goes to musical wait (4 minutes and hung up) UK phone the same response (these are international toll calls for me!). Will write it off as a bad debt. Don't use them.
Hello John J.,
We are extremely sorry for the inconvenience you have had to face.
Kindly share your WorldSIM numbers/Ticket number at [email protected] mentioning the ticket number/Order number in the SUBJECT LINE. We will look into the on an urgent basis.
We would also like to inform you that you can contact us on 24/7 Live Chat by visiting our website "www.worldsim.com". Our trained representatives are available round the clock to assist any customer immediately.
Always eager to serve,
WorldSIM Support
Purchased in April for June trip and could never get device to work with Customer Service. Multiple "chats", emails, on-line inquiries - waste of time. Requested that new device be sent; however was told "have to confirm device is defective". Technical Support was to contact me (today, still waiting for that call). Requested full refund in mid- May since had to rent a device for trip. No response so inquired status update in July; their response: "Thank you for waiting. Your refund request is rejected by the accounting department because the Order is out of refund/return period." What happened to 6-month warranty as posted on website? HORRIBLE PRODUCT; HORRIBLE CUSTOMER SERVICE; HORRIBLE EXPERIENCE.
Hello PM.,
We appreciate you reaching out to us. Before replying to your complain, we would humbly request you to understand few points:
1. You had kept the device for more than 1 month.Our refund policy covers only 14 days period.
2. The 6 months warranty is still in effect. Once you send the device, we will find the defect in the device, get it repaired and send it back to you. If that doesn't solve the issue, we will replace the device.
Coming back to your complain:
We had already requested you to return the device several times but there was a delay in response from your end. We have contacted you several times to explain the same through email communication.
Kindly guide us how we can better serve you complying with company norms.We hope this clarified things.
Always ready to serve,
WorldSIM Support
I ordered a sim card for a trip but it didn't arrive, I asked for a tracking number that royal mail said doesn't exist and they hadn't even sent the item! I ended up going away without a much needed sim card! They then refused to issue a refund and I had to claim from my credit card company, absolutely awful service, avoid!
Hello Sarah,
We are really sorry to hear that. Can you kindly share your Order Id/Ticket Number to us at [email protected]. We will look into the matter at once.
Hoping to hear from you soon,
WorldSIM Support
I bought a world sim and couldn't use data on it since 9 days trying everything.He fixed it for me within few minutes. I am in France now and will be Italy tomorrow and Madagascar next week. I a big traveller. Thank you. Really appreciate!
I needed to transfer a balance from one sim to another. The help and guidance I received was excellent making the whole process super easy.
I purchased a wordsim sim card and a wifi hotspot to go along with it and it was not working i popped on the website and joined a chat with sam who was extremely helpful and had my issue rectified within 20 minutes
Great customer service through chat on their website. Quickly resolved issue with activating SIM card.
Sam provides excellent and timely customer service. My problem was promptly looked into and solved by Sam.
Short story: This company works on a complete farce.
Long story: Switched to this before undertaking a year trip away (South East Asia, New Zealand, South America). Hadn't heard of the service before so really thought I would get the most of it while travelling extensively.
The prices of the bundles are high but thought may be worth it. Although I should have realised early on that this wasn't going to work out when I paid extra for next day delivery and it hadn't arrived until 1 fortnight later. With very little customer care support.
The data they charge you daily is at the most expensive rates. I topped up my sim twice, maybe three times after receiving it 2 weeks before leaving country of origin (Ireland). Was still left with no credit. Thought, It will get better once I move away, but oh how this has not been the case.
Have not been able to receive any texts or phonecalls whatsoever - even free messages to sign on to public WiFi which my boyfriend has been able to get seamlessly using an Irish network company and 0 credit. Want to top up online and the prices of bundles have doubled. Have contacted the company in their annoying chatbox that nags you about discounts and they have just ended the conversation flatly with no response each time.
Not what is advertised, Recommend to avoid at all costs!
Hello Jenny C.,
That's really terrible to hear. Please allow us to offer the most sincerest of apologies. 9 out of 10 next day deliveries of WorldSim always reach on time. Yours must have had a really big issue to arrive so late. We will at once look into this matter.
Regarding our Bundles being expensive, that is really difficult to accept on our part because we offer up to 95% reduction in international roaming prices. Did you choose the correct SIM Card followed by the right bundle to go along with it? Please send us the details and we will at once look into the case of high rates.
About the prices of our bundles being double, WorldSIM has never increased their rates suddenly, not once ever. We offer the lowest rates possible in the international roaming scene. Kindly send us a screenshot comparing the sudden rise in rates & we will deal with the preposterous rates in an urgent manner.
You will really help us if you can send your Ticket number/Mobile number at [email protected] (mentioning the ticket number as the SUBJECT line)
We are ready to provide you with any reimbursement if applicable. We promise you won't be disappointed.
Thanks,
WorldSIM Support
Please try make local sim renewable... all is nice about only that I demand for. If that can be done then worldsim is the best.
I paid for NEXT DAY SHIPPING since i would be flying so I needed the item ASAP. Worldsim sent an email shortly after - they shipped it TWO DAY shipping, I contacted them right away to fix or cancel since it would not arrive in time. They did not listen. I came back 2 weeks later from our trip and the fedex envelope on my porch said TWO day ship on it and it was soaking wet, envelope was open I dont even know if the sim was inside but it was crawling with ants all over it was revolting I could not touch it. WorldSim did NOT fulfill my order as I paid, they stole my money and have refused to refund me saying they passed it onto Manager- its been a month and no response. STAY AWAY FROM THIS COMPANY
Hello M E.,
Please accept our sincerest apologies. We can't even imagine how much mental anguish you must have felt on your return. We will at once begin with the refund procedure. We need to just receive the SIM Card to substantiate your claim. If possible can you kindly look into the person who receive the sim card? The Card is always sent with proper packaging from our end. It is shocking to hear that it was sent to you in such a destitute state/poor condition.
Kindly take the pain to send your Mobile number/Ticket number to [email protected] (mentioning the ticket number as the SUBJECT LINE)
Best regards,
WorldSIM Support
I called the company and talked to a rep to make sure I was getting the right sim card. I was told the card would work in the EU. When I got to Germany I was unable to make or receive calls or text. I called the company to determine the problem and was told that my sim card would only work in the UK. I asked them to transfer my credits to an account that would allow me to use my phone in the EU and they told me they could not do that since I knew what I was purchasing would only work in the UK. When I asked what they could do for me the answer was "nothing". Do not use this company... it is a scam.
Hello Thomas,
It seems you might have purchased bundle with your SIM card. Please understand that WorldSIM doesn't sell any SIM Card that works only in UK. You can confirm the same here: https://www.worldsim.com/international-sim-cards
WorldSIM offers bundles according to a traveler's requirements and the countries they are visiting. For instance there are bundles that work all over the Europe and there are bundles that work only in a specific country. Kindly confirm it here: https://www.worldsim.com/data-bundles
According to our understanding you must have purchased a bundle for UK. Kindly contact us at [email protected] (Mentioning the ticket number/Order number as the SUBJECT LINE).
We promise, we will try to come up with a pleasant resolution. For starters, we will add credit to your SIM against the incorrect bundle if still unused.
Hoping to hear from you soon,
WorldSIM Support
I got a nice service from Sam, he was very fast and professional, good work, keep it up, worldsim is the best airtime provider i have used
I took a Canada plan in Oct 12 2018. They were supposed to deliver SIM in 2 days time but did not. They assured me full refund but 7 months down the line I am still waiting. Their people who were in touch have gone silent. They don't give out any office address or contact number of any useful people. They only seem to have a sales team.
Hello Jayalekshmy,
That's really terrible! We can not imagine the anguish you have had to face in these past 7 months. We have set a dedicated customer service personnel to personally monitor and provide you the refund within 24 working hours.
You might be unwilling to believe but your refund request was delayed due to internal server issue as your request was pushed down every month beneath the fresh refund request pile on the server.
We humbly request you to share details at [email protected] on an immediate basis.
Waiting for your response in the earnest,
WorldSIM Support
********************************************************************************************************************************
Updated on 21/05/2019
As promised, we have refunded the amount within 72 hours after getting your fresh email. We also apologize again for the really long delay due to the negligence of our refund server. We hope, you can give us another chance to serve you better in the near future.
It might seem odd but your case was 1/1000 instance of a goof-up on our part. The probability of occurring such an event is not possible in the future. Our developers have also deployed an updated algorithm to highlight the refund requests pending for more than 2 months.
Please accept our sincerest apologies. We really are ashamed for this inconvenience you have had to face in these past 7 months.
Hoping you will give us another chance in near future,
WorldSIM Support
Took a world sim car to USA because it was priced well but it was the worst mistake I ever made. No calls woukd go through and there was heavy disturbance in every incoming call. Mobile data was non-existent. Basically it was like not having a phone at all and even after repeated complaints they couldn't offer me any solution. I had to change the card in the middle of my trip.
Hello Shersh,
This has never happened in the past to our other customers. Kindly confirm the following information:
1. Was the SIM broken/cracked in any place?
2. Was the APN Settings properly configured in your Smartphone?
3. Was the Smartphone compatible with the mobile networks in the country?
4. Was the SIM card had active Bundle/Credit to use?
If the above cases were true then the SIM card might have not worked properly. Otherwise kindly share your mobile number/Ticket number at [email protected]. We will check for possible results for the SIM card not working.
Thank you for helping us out.
Waiting for your reply in the earnest,
WorldSIM Support
He helped me in mobile APN settings and also helped in my endless number of queries. Thanks
I wish to get you whenever i need any help.
Sam helped me sort out all my issues and i really appreciate his help. Thanks Sam and thank you worldsim
Would like to thank Daniel for his patience. The sim card works perfect, the best sim card to travel around.
I purchased sim for Phillipines costing Rs. 1999/- the agent named Gulshan Kumar stopped picking my calls after I made payment. Scamsters!
Hi Damini,
It seems you didn't check your details properly.
You indeed called our Indian sales team twice but since the person was not able to pick up your calls on the account of his personal issues, the Indian Sales Team called your husband immediately (as the delivery address was his office premises). The complete information along with the tracking details was provided to him at the earliest. Currently as per tracking details information your Order has already been delivered on 11 Apr 2019. A person named "Purun" has received the Order.
We humbly request you to write your review befitting our services. It will assist other customers in understanding the true nature of our services. In case of any further queries, please feel free to contact us via Live Chat (24/7) by visiting our website "www.worldsim.com".
Regards,
WorldSIM Support
From the business
WorldSIM is the world's most connected network saving you up to 95% on your international roaming charges. We specialise in unique travel gadgets and roaming solutions so you can keep in touch with family, friends and business contacts when you travel.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello VANETTA B.,
We feel your anguish on not getting your Order on time but writing in Caps does not help in understanding your issue any sooner.
We humbly request to share your Order ID/Ticket Number to [email protected] (Mentioning the Ticket Number in the SUBJECT LINE). We will look into this issue on an immediate basis and provide you the best possible resolution.
In the meanwhile, all we ask is you give us some time (2-3 working days) so that we can get to the bottom of the issue.
Always ready to serve,
WorldSIM Support