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WorldSIM Reviews Summary
The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.
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STAY AWAY! SIM broken in less than a week! Only way to get it replaced is to pay 30Euro! After less than a week, when I was in USA for work, the SIM got broken. I knew the problem was the SIM as it was sitting in the same phone in which was previously working (just tested before traveling abroad). I got in touch with the support several times. Each time they were trying to put the blame on the phone. If I wanted the SIM replaced I had to pay 30 and it will be shipped within a couple of weeks when I was already back from abroad and had no use anymore.
In a nutshell
1. The support isn't supporting you but just trying to get your money
2. The sim are poor quality and get broken as son as you start using it
A very bad experience
I purchased a WorldSIM for US and canada. It took me really a few second to do the purchase with the help from NANCY that has guided me and informed me about all the question I had. Very professional help!
Online Service was very helpful, was not aware what to choose. The agent give me a good solution. The online Chat Chapp was very Helpful.
Quick and satisfactory reply and I will order more in the future can't wait for my product delivery hope they gonna deliver it soon
The absolute WORST company to get a sim card from. The customer service is an absolute joke and send scripted replies and never answer real questions. They scammed me on phone calls charging $1.22 a minute for a call from the UK to the United States. They told me my US number was considered a "premium" number and that's why the high cost. Well, my premium number is a regular cell number with one of the big carriers here in the US.
And guess what, their crap customer service never got back to me after I informed them the number was a regular US cell number.
You have been warned.
Hi Mark,
Please accept our sincerest apologies for the inconvenience you have had to go through.
We tried to search your details in our database using your name displayed here but couldn't find any information about the name.
We are assuming that you are mentioning the number 44745xxxxx43. In case if we are wrong, kindly share your correct number/Ticket Id at [email protected] (mentioning the ticket number as the subject line).
For the above mentioned number 44745xxxxx43, we can see that credit has been refunded on 24-Mar-19 11:39 UTC. You can check the balance by dialing 187 or by login into your account.
We also humbly request you to update your review befitting our services. It will beside boosting our confidence assist other users about the true nature of our services.
Waiting for your response in earnest,
WorldSIM Support
I bought a Rs. 1999 WorldSIM UK card from an agent Shashank Sharma, Delhi India. Shashank and Megan promised me that it will work in UK. The SIM card never worked. I had so much difficulty because of this. I wrote to WorldSIM all I got from them was a lip service. DO NOT BUY FROM WORLDSIM INDIA. All agents in India are fraud scum
Hello Sanjeev A.
We have taken a note of your issue and initiated a request for a refund. Kindly share your Order ID and the screenshot of your payment. We will at once proceed with the request.
We once again sincerely apologize for the inconvenience you have had to face.
Have a great day!
WorldSIM Support
I'd like to write regarding to the "Worldsim" online support. Specially to support specialist Daniel. He has helped me very fast and on the highest level.
I purchased a TP Link mobile wifi device and upon their recommendations, purchased a data bundle SIM card to go with the device. This was to be used in Indonesia. The SIM card has a 7 day and 250MB data validity from the time of activation. I couldn't activate it on-line so called them on 14/01/2019 to get it activated. They emailed me to say the problem has been resolved and the SIM was activated for the 18/01/2019 (the day I was arriving overseas). On the 18/01/2019 I inserted the SIM card to the device and it wouldn't connect to the local network. I used my mobile phone to chat with WorldSim customer service. The person got me to try all sorts of things, including using another mobile phone to connect to the local network. It still didn't work. By then I had spent too much money on mobile data chatting to WorldSim and nothing was working. I decided to cut my losses short and accept that it wasn't working and address it when I arrived back in Australia. I am back in Australia and have been communicating for over a week with WorldSim and they just keep making up excuses. They want me to try the SIM card again on the device... well, I am now in Australia and the unused data allowance is now gone as it only had a 7 days validity from the 18/01/2019. They told me the device was not set up correctly but I used the device with another SIM card and it worked. They then said the matter was closed on the 14/01/2019, which was the chat I had with WorldSim to get the SIM card activated prior to me leaving the country. I kept going around in circles and I think this may be their tactic to get customers to give up their quest in getting a refund for a dodgy product. Avoid them like the measles!
Hi Novta,
We pulled up your problem sheet and found that indeed you had run into troubles while using our products. We had repeatedly tried to solve your issue through email and chat support. What you have failed to mention here is the actions we had requested you to perform to work with our mobile WiFi and our data SIM Card. As per our records indicate, we had assisted you in the best of our capacity. Here are some excerpts:
1. On the 18th January, I inserted the SIM on the device (the SIM card was purchased for the TP Link 4G LTE device I bought from you and the SIM card was purchased upon your recommendations). It didn't work.
When you tried, it was not connected to any network. The SIM must be connected to the network to use data. On the chat our representative had asked you to insert the SIM card in any unlocked phone but you said that you will try later. The chat was disconnected by you. Your last reply was "I have to go now. I will just try again later. If I knew it wouldn’t work with the TP link, I wouldn’t have bought it. Thanks anyway". After that we didn't get any request from you.
2. By then I had already spend close to $50 on costs and lost time chatting to you and none of your instructions could get the SIM card to work. The device itself was definitely set up correctly as when I inserted a different SIM card, it worked and I ended up using the device with no issue, so the device set up is NOT the problem.
Yes, you are correct. The device was set up correctly but the SIM card was not registered on the network. The SIM must registered on the network to use services.
3. Obviously, it was never activated because I was unable to use it on the 18th January. So you had sold me a faulty SIM card, promised me that it was activated for the 18th January, and when I got overseas, I wasn't able to use that SIM card. There is no need to send me instructions on how to set it up on the device because the SIM card is no longer valid as it was only valid for 7 days (supposedly from the 18th January) so I cannot use it. The credits I had purchased is now gone unused. Hence, I am seeking a refund for the full costs. (GBP25)
The SIM card is not faulty. If it is faulty, we will provide you a new SIM card without any charge. It's our responsibility. But before that, you need to follow the instruction. Here, we would like to bring it to your kind attention that, we do not have any monthly charges and contract so you can use this SIM in future as well. We have added $37.50 to your SIM.
As you can see, our instructions were not followed properly. Kindly, suggest a method we can help you in any other way. We promise you will have a amicable solution after you contact us.
Hoping to hear from you in earnest,
WorldSIM Support
We have place order in dec 2018, however, the things we order run out of stock. So we request refund but until now feb 2019 we still not yet get back refund even we have been sending few emails to them n ask for refund but they did not response our email and also still pending refund to us. Very very bad service and cheating!
Hello Candace,
Please accept our sincerest apologies for the inconvenience you have gone through.
We ran a search with your name in our data base but it gave negative results. Please share your Order number/Ticket Id at [email protected]. (Please keep the ticket number as the subject line of the email to avoid confusion).
We humbly request you to follow the link to read our refund policy. Please be rest assured, if you are eligible, you will definitely get the refund from our end: https://www.worldsim.com/delivery-charges-returns-refunds
Hoping to hear from you soon,
WorldSIM Support
Derek, well done man you deserve a respect thank you so much for your effort to solve my query really like your service
I access to Web site for top up, Mr. Daniel immediately issue promotion code in the chat box. I can acheved 10% discount
Thanks Nancy for your help with getting my sim card topped up.
Your support was very much appreciated.
Nancy insists to much on discount coupons but answered well to my questions. I purchased the sim card and get 1 pound discout.
Nancy has given me full satisfaction on my queries about internet connexion and purchasing data bundle. I really appreciated the assistance and would like to thank again Nancy for her patience and great job to allow me get chance to enjoy connexion world wide through worldsim
Nancy was very helpful to suspend my lost Sim card as well as a New year campaign top up. I am very happy to solve the problem with her and her suggestions of Bundles. I thank her for the high quality service.
I have been assisted by Nancy with a high level of service. She took care of my requests and did her best to solve my issues. Thanks for all, kind Nancy.
Nancy was very helpful today, if everything discussed is done i will be happy. I am moderately hopeful
Order Went smooth awaiting Delivery but support from Annie during the entire ordering process was excellent.
I have been using this sim since 10 days and used it in four countries in Europe and it worked really well. Once I faced internet issues and I connect with help support, Nancy really helped me and get my data activated with in minutes. I am really thankful to Nancy. She really helped alot within minutes and explained me the issue also.
Great support Nancy!
Awesome service simply fast & quick. I'm very happy to use the services of WorldSim and now I can update easily to my international clients. A great support provided by NANCY.
From the business
WorldSIM is the world's most connected network saving you up to 95% on your international roaming charges. We specialise in unique travel gadgets and roaming solutions so you can keep in touch with family, friends and business contacts when you travel.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nad M.,
We are really sorry that your SIM card broke due to unfortunate circumstances. We have a flexible replacement policy for our customers through which they can get their credit of old active SIM Cards to the a new SIM Card ordered by the customer. This new SIM Card is sent through an express delivery to reduce the inconvenience faced by the customer requesting a replacement SIM Card.
Breakage of a SIM Card is very rear occurrence by our customers. You might have miss handled inserting the SIM Card in your device. As per our company's norms, you need to place order for a new SIM card and register it into your account. Our customer support representatives followed a clear laid down protocol and requested you to Order a new SIM Card after which we would have transferred the credit to your new SIM Card. There was no issue of charging anything extra from our end.
Hope this clears the misunderstanding about us.
Please reach out to us so that we can compensate you as applicable.
Regards,
WorldSIM Support