WorldSIMReviews 513

June 17, I buy a SIM card that allegedly gives high-speed data in the USA with all devices. Perfect, as most carriers say my old phone is not compatible!
June 23, I receive the card. It is a Lyca mobile SIM card. I know for a fact that a Lyca mobile SIM will only get me 2G speeds on my device. I ask for a full refund.
June 25, their customer service assures me that I "will get 5g speed", despite not knowing what handset I have.
June 27, I ask again to return the card for a refund. I need return address instructions.
June 30, I remind them to send return instructions.
August 22, I again ask for the refund instructions. I am politely told that because more than 2 weeks have passed, the refund period has passed and they can do nothing. In summary - they had misleading information on their website; they lied to me to get me to stop complaining about getting a Lyca mobile SIM; they ignored my requests for a refund and then have the AUDACITY to tell me it is too late for a refund. AVOID THESE CHARLATANS

World sim is useless, did not work in either New Zealand or Canada. Contacted customer support and received some instructions which I followed without success. I tried calling the help line numerous times with no answer. I ended up buying local sims in New Zealand and Canada. World sim is a useless product do not buy

I just returned from Japan, where I gave WorldSIM one last chance. There was one network that I could occasionally get WorldSIM to work with. I had no service in Yokohama or Tokyo. My wife has Google Fi, and it worked flawlessly everywhere we went.

This was a bit better than past experiences in Israel, Tanzania and Caribbean locations where WorldSIM was useless, no coverage at all, though their website claims otherwise. I've spent many hours of vacation time trying to get WorldSIM to work. Only in parts of Europe and the United States has it been somewhat dependable. It's extremely brittle, unpredictable, and will stop working for no apparent reason. It's definitely not something you want to rely on if you truly need cellular service, or value your time.

Other issues I've had include inconsistency between information on their web site, printed instructions, and customer service responses. I've been charged for calls I did not answer, or when incoming calls were supposed to be free, and for using data when WorldSIM wasn't working at all. It will switch from a preferred operator and nail you with predatory charges. I was charged $24.90 and $10.25 for data sessions of 1.658 Mb and 0.6 Mb. I was refused refunds/credit when WorldSIM did not perform properly, and received frustrating customer service responses that ignored my questions and/or claimed things that were not true.

I'm fairly astute when it comes to technology, but after more than 7 years of frustrations, using at least 4 different phones, I give up! I am somewhat baffled by all the positive reviews here. I hope this one will help someone make a better choice than I did.

worldsim.com is a scam!
I had several many with worldsim and particularly the phone rates are ridiculously high!
I) Worldsim advertises a 24h support, but the support is only occupied 8h during normal business days. This is not helpful!
Ii) I have booked a 2 GB data bundle, which was activated as two 1 GB bundles. After I had used less than 500 MB, I was informed that I had used up all my data. They also do not honestly monitor the data usage.
Iii) Same is true for calling! Half of the time the website is not properly working so that you cannot access the actual rates for your phone calls. Next, they charge in two minute increments. Could you please show your rates as price per 2 min if you charge in these increments. And then they had an issues to charge the proper rate and overcharged.
Iv) Although the roaming mode for the sim card was deactivated the sim card could still access the internet and I was charged another 10 $.
V) On the other hand you need to get lucky that the sim card even works. Often the settings are incorrect and you get sim card texts with error message, which also the customer service does not know what they mean. I could also not make and receive calls in the USA.
Vi) The website has regularly issues and you cannot access your account.

To sum it, save yourself time and nerves and go to proper company. Worldsim is a scam!

The agent, Matt B was really helpful and knowledgeable and answered my query in a thorough and professional manner. He was amazing, cannot recommend more highly! He even called my daughter in the USA to make sure that calls were getting connected, so happy!

I'm quite impressed with their customer service, Matt B replied very quickly to each of my queries. Their prices are also very competitive.

Great service from Matt B. Highly recommended sim card company. Great prices and easy to use website. And great service correcting my ordering mistake.

Thanks for fixing my activation issue and i can call now to family without any hassle, Thanks again!

Funktioniert unzuverlässig - Support setzt auf Hinhaltetaktik

Ich hatte zwei SIM-Karten für einen Asien-Aufenthalt bestellt. Hier in Deutschland funktionierten sie testweise sehr gut. Allerdings sah das in den asiatischen Ländern (Thailand, Vietnam, Malaysia, Kambodscha, Singapur) ganz anders aus: mal funktionierte es, mal nur sporadisch, mal überhaupt nicht.

Support war telefonisch nicht erreichbar. Hilfestellung bezüglich richtig Providerauswahl auf Webpage nicht zu finden. Insgesamt ist die Webpage chaotisch.

Ich kann das Produkt nicht empfehlen, da man vorher nicht weiss, ob es funktioniert oder nicht. Insbesondere, wenn man darauf angewiesen ist, ein absolutes Nogo!

Ich habe den Support gebeten, mir ein Guthaben von ca. 18 USD zu erstatten. Hier werden immer wieder dieselben Fragen gestellt. Ich werde an andere Stellen verwiesen und eine Erstattung wird nicht vorgenommen. Ich habe den Eindruck, man macht das so lange, bis der Kunde dann genervt aufgibt.

Mein Empfehlung: Finger weg von WorldSIM, sowohl was Funktionalität als auch Support angeht.

Support Fall: CAS-NXQS2070

Their sim was delivered on time unless i would not be able to accept the order. Hoping it will work good for my trip

Works for a while and then doesn't without any changes in phone settings. Phone may require several re-starts to start working again.

Good service with kind guys, they will suggest you exactly what you need. I gathered the all the detail required.

My sim was not getting connected for making calls, i was assisted quickly to connect with network and use worldsim properly

Very helpful worldsim support, they helped me to get all information necessary to purchase one duet,

I was advised to buy worldsim duet, as i was unable to use anyother sim in my iphone. With the help of support care, i set up duet to my phone successfully.

Quick support provided by Annie K, very polite and helpful, good customer service provided over the chat.

Matt K was very proffesional and kind. He gave me the best option and explained me everything in a very good manner. Thanks Matt.

Super site and contacts I will use the product for a cruise around the world, I will tell you when I return

Great service! Thanks Cathy, she helped me to get a new sim card as my current sim card got expired.

I have used worldsim for a number of trips now as my domestic provider has excessively high roaming rates. Works very well and is backed up with great customer service when i had a few account issues (Thanks Cathy).