WorldSIMReviews 513

Simply terrible, I've opened a case with paypal to be refounded because the customer support simply disappear when I was mentioning that I wanted to cancel an order and you know what? After 10 days of case opened with paypal they still have to answer, thwey simply don't care.
Stay away from them.

I have been having a problem connecting my Worldsim Sim in the USA. It can never find AT&T. Bought a new phone from Worldsim that came with a new SIM and had the same problem. I have 'chatted' with them for more than four hours during which I am handed over to other support people which they each ask the same question over and over without solving the problem. In a nut shell, I have one old and one new SIM and neither will connect to AT&T. I have four unlocked phones, one recently bought from Worldsim, and it will not connect using their new phone with the new SIM. Do not buy from them. Service is deplorable and support is a waste of time.

Worldsim charges you up to 3 times their published rates for data. Despite phoning them, spending 2 hours on the phone with them, confirmation of the wrong charge and commitment to correct it, nothing was done. Even after an earlier message on this website and their request for the sim number to correct it, nothing was done. Absolutely not worth the waste of time to try and correct their admin. Rather go for a different company.

I have 2 Worldsim cards and thought it's a great idea to cut down on my roaming costs. In some countries it works fairly well, in others it's suppose to work but the bandwith is so slow it's not worth it. Now I'm roaming in Namibia and my Worldsim just stopped working on the first day. When I checked my account, they've charged me $7.25/MB for data. The helpline confirmed it should be USD 2.57/MB. This is higher than my normal cellphone company roaming cost. Now it must be escalated for technical to investigate.

Every time you top-up, you must contact them to get it reflected else you must wait until customer service one day see your order and decide to load it.

Update 8-30-2017: WorldSim finally did refund my purchase. Here were my previous comments: I have used international Sim cards before in my US unlocked phones without problem. Decided to use WorldSim due to rates and the countries that I was going to be travelling in. They sent me 2 Sim cards and I never was able to get either to work, even after many HOURS of time with their representatives on the phone and on webchat. They also "escalated" my issue numerous times without ANY resolution or rectificcation of my issue. I even tried getting the Sim cards to work BEFORE my trip to make sure things were working. One of their representatives finally agreed on the phone to give me my money back if another escalation did not fix things for me and they still have not refunded my money. I keep getting emails saying that they are escalating the issue and to wait... for weeks and weeks. I finally disputed the charge on my credit card because I never received their service. They make it sound like they have good customer service, but they just keep yessing you, putting you off and stringing you along without actually helping. Beware.

DON'T BUY WORLD SIM SYNC 5.5 DUAL SIM PHONE OR ANY SIM CARD DEALS FROM WORLD SIM!

1 There are better Cheaper dual Sim phones on ebay with money back guarantees.
2 The World Sim Phone has not worked for me from Day1.
3 World Sim Technical support have genuinely tried to help but made matters much worse.
4 The phone simply does not work both in UK AND ABROAD.
5 I have tried for months to resolve my issues with World Sim but they simply don't understand the concept of giving money back for a product that does not work.
6 Tried for months, weeks and days to resolve issues with World Sim but they have taken my money and left me with a useless brand new phone and useless Sim card and air time credit that I have paid for.
7 If you value your sanity do not have anything to do with this company.

What a terrible company to use. Anyone travelling should think twice about using the SIM card. They bait and switch and claim a data bundle will work in several countries, and then change the bundle midstream with no notice. The credits get used up in a blink of an eye. Their customer service is terrible. When you call in for support, they claim they have no access to make any changes or provide credits and you must email support. Support can take up to 3-5 days to get back to you -- major problem when you are stuck overseas with no ability to communicate or use data unless you keep sinking money into credits as Top Up. I had to revert to another SIM card in order to get the mobile phone connected again without spending inordinate amounts of money.

DO NOT UNDER ANY CIRCUMSTANCES USE THIS PROVIDER FOR YOUR INTERNATIONAL SERVICE. SIMPLY BUY A LOCAL SIM CARD WHEN YOU ARRIVE AT YOUR DESTINATION.

Using WorldSim was without hesitation one of the worst customer service experiences of my life.

While I was traveling my account was locked and showed a negative balance. This even though I was on a prepaid plan and not a plan that was supposed to charge overages.

I tried to call worldsim twice and left a callback number each time. I did not receive ant callback for 24 hours.

I finally got on with a worldsim call center rep.

I was on the phone with her for 45 minutes and repeatedly asked her to connect me with somebody who could actually speak english in a manner that was understandable. I can only hope these calls are recorded because the experience was the single most incredibly frustrating customer service call I've ever had.

- Her english was convoluted and made little sense.
- She would constantly go silent (not putting me on hold but just not saying anything).
- She was totally unable to explain the reason my account was locked.
- I asked her repeatedly to explain what was going on with my numbers and each time she was unable to describe the cause of the problem, saying only that there was a "mistake" which meant absolutely nothing as I just needed an simple explanation as to what was going on.
- She would refuse to transfer me to someone else who spoke english and could take care of the problem.
- When I finally asked her to take my number down and have someone call me who could speak english well she hung up the line.

I then tried to reach out to WorldSim by email hoping this was an isolated incident and providing them with the opportunity to call me and correct this matter in a way that demonstrated some degree of interest in their customers and brand's. I did not hear back from them fro over a week and then only to tell me I owed them money for a mistake they made on their end in transferring funds from on phone to another.

DO NOT UNDER ANY CIRCUMSTANCES USE THIS PROVIDER FOR YOUR INTERNATIONAL SERVICE. SIMPLY BUY A LOCAL SIM CARD WHEN YOU ARRIVE AT YOUR DESTINATION.

World Sim has been a waste of time and money. People can't call me from the country that I live in. The bank can't call me as they call from special lines. The charity that cares for my family cannot call me for the same reason. I have made 4 or 5 short phone calls and have spent over £30. The data is unaffordable. The person on help chat was slow, unable to manage my expectations, and then extremely defensive. The instructions issued in the pack were in the worst possible English. The website is not user friendly at all, its like a site from the 1990's.

The products and prices look good but the service is just atrocious, I would hate to be in a remote location and dependent on this mob, what a joke. I have tried buying from them six times and nothing happened. When I got to the final stage on each time it said "the request was unsuccessful due to an unexpected condition of the server." I tried to email several times and after many attempts the only answer I received was an email asking me to ring a UK phone number. I tried that several times from Australia but never got through after long waits. Keep away from this mob, they will only waste your time and ruin your overseas trips.

My $52.10 SIM card and 1 GB of data didn't work. I attempted to email/chat/call. Many many hours of my effort, and I have given up. Customer Service is a scam. They claim I tried to text (I did not), and that I used the card outside of my paid for date range (I never selected a date range). They say they'll "create a ticket", but I had to keep contacting them as they just ignore me until I go away. They are worthless and STOLE my money. My last step is to report them to the Better Business Bureau once I have my many many many emails and chat transcripts ready to show them for the fraud they are.