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WorldSIM Reviews Summary
The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.
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I recently bought a hotspot device. This device is out of my expectations. This is just best, am feel lucky to have it.
Simon was very helpful and professional, ensuring that the security protocol was also met before proceeding with any sensitive information. I've been a customer for years now! Highly recommended.
Commending SIMON for assisting me today in transferring balance from old SIM to another one that I frequently use. I never thought that they would assist me in this, but guess what? They did so quickly.
I recommend everyone to use this.
Best Dual SIM device along with SIM easy to connect as dual sim for i phone and always connect with family
Lovely in look and smart in work, its a fitness tracker and a phone. I can insert sim card inside the watch and use it for placing calls. Even, it is compatible with both of my device SAMSUNG S7 and iPhone 6s. Also, Excellent battery life and good apps access functionality which allow me to listen music or watch video, etc.Its really worth to buy this watch. Thank you very much WorldSIM.
I bought WorldSIM on Ethiopian flight from Addis Abeba to Nairobi and since then i never looked back. With my busy travel for work and leisure, it is of great benefit and i am happy with its services. I recommend WorlSIM and it is very reliable with excellent services.
Special thanks to Simon for your kind assistance and professionalism on the online chat. Much appreciated
Finally i decided to give a wonderful review for WorldSIM, i really appreciate your all valuable services. Every one in the world want there contact limit should be limit less, for that we used different type of sim card and hope our sim card will have network anywhere we go. But, every service provider is not able to provide networks every where and WorldSIM is one of the service provider who has recommended networks in most of the countries. I am a sales executive so I have to travel 5 days in week. WorldSIM is the my best service provider, because it provide networks and internet facility in every country and hilly areas too.
Its customer support is well smart, quick responsive & well educated and there data packs has lower packages, so, middle class man can be use same.
WorldSIM makes international sim cards that will work in over 60 countries worldwide. You can call, text, or check email while traveling to places like Canada, Mexico, the Caribbean, Europe, India, or even Afghanistan." with great Data and coverage. And also the customer support is very strong. I'm happyy with there services.
I bought the WorldSIM card and included the virtual number for Sweden. It allows me to add the local number of Sweden into the worldsim card. Thus, I can make calls and receive calls with my virtual number at local rates which is very helpful for me. Hence, the main benefit of virtual number is that I can forward calls from my regular mobile number to my virtual number at the cost of local call. What an Imagination by Worldsim, much appreciated.
First of all thank you soo much for offer me complimentary USA number for next 60 days as my trip is for 40 days in USA. It is very good to know i can use my own USA number without any extra charge. Your support team deserves 5 stars they understands customer utility first. Pure customer service. Thanks Jonathan for your kind help.
Awesome! I just received a WorldSIM Duet adapter and I must tell you that this gadget is really amazing in terms of battery life, compatibility and for making and receiving calls. Both sim cards works phenomenally good, don't have any sort of problem right now and this is really very useful for the iOS users and resolves carrying two different phones for two SIM'S. In short I will recommend this to all those users who don't like to carry two phones, this small device is a perfect solution for this problem so in my opinion this is extremely good.
I bought the Worldsim TriFi (Pocket WiFi & Power Bank) on a flight from London to South Africa. On the very same day after buying it, I could not get it to work and I have been in contact with Worldsim via email and phone continuously, but all failed to get it to work.
After returning to the UK I decided I wanted a full refund for the device and money I've spent on Worldsim, but they are simply ignoring my request. Worst thing is you can't even reply to their emails and have to go to their website, sign in and respond via that which is very inconvenient.
It's been almost a month now and I am still playing ping pong with their customer service. I do not want their device and want my money back, but they are simply ignoring this request.
Very bad company to deal with, I will avoid at all cost!
The service is the best I have ever found. Highly recommended to use. The voice call & data is absolutely fine. Roaming & network is quality is Best.
I used this on our recent travels around the world. I had their dualsim phone and their sim card - got no service in singapore; limited in fiji; none, unbelievably, in USA. Customer service is dreadful, just saying that it all works. AVOID.
Dear Simon
We are truly very sorry to learn of your experience with our product and service, please accept our sincere apologies. Could you supply us with your WorldSIM number / your registered email / SIM serial number/Ticket number so that we can look into this and contact you back in order to discuss this matter further please? Please email us at [email protected]. We would appreciate the opportunity to turn this experience around for you. We appreciate your patience and your co-operation in this matter.
Thank you for your valued custom.
Regards,
WorldSIM
I am working in a remote part of Tanzania and have had terrible trouble accessing internet so bought this. Have been using it just over a week with up to 7 devices at one time on it and it has worked flawlessly. Extremely happy with it. I get strong signal all around the house even if I am far from the box. Makes work significantly easier. Absolutely no complaints so far!
If your traveling and need data on your phone or you need to make calls, get a world class SIM card from WorldSIM. Just top up and your set, its great for emergencies and when you away from your network.
I ordered a WorldSIM card three weeks before my trip to Spain and I never received. Less than 3 hours of landing in Barcelona (it would have been less but I had to wait for stores to open at 10am), I purchased a cheaper, with a better plan, pay as you go SIM card. If I had read reviews of WorldSIM before purchasing my card, I never would have purchased. I contacted WorldSIM several times post purchase but prior to my trip to inquire about my order. Customer service was useless. I plan to contest the charge with my credit card company when I return home.
UPDATE: After posting the above review, the same day WorldSIM posted a response asking me to contact them. (The quickest response to date I have received from WorldSIM.) I contacted them per their request. I NEVER received a response, NEVER received my SIM card, and NEVER received a refund. NEVER, EVER do business with this "company".
Dear Mel H.
We are truly very sorry to learn of your experience with our product and service, please accept our sincere apologies. We had already replied back to you in private message but yet to get any response.
Could you supply us with your Order number so that we can look into this and contact you back in order to discuss this matter further please? Please email us at [email protected].
We would appreciate the opportunity to turn this experience around for you. We appreciate your patience and your co-operation in this matter.
Thank you for your valued custom.
Regards,
WorldSIM
This place is a scam! DO NOT ORDER ANYTHING. I bought a portable internet device and it does not work. Their customer service is horrible, won't help you and keep giving you the run around. The numbers of customer service are no longer in service and they are SCAMMERS! I have lost my money and my patience.
Dear Sara S.
We are truly very sorry to learn of your experience with our product and service, please accept our sincere apologies. We had already replied back to you in private message but yet to get any response.
Could you supply us with your Order number/WorldSIM number so that we can look into this and contact you back in order to discuss this matter further please? Please email us at [email protected].
We would appreciate the opportunity to turn this experience around for you. We appreciate your patience and your co-operation in this matter.
Thank you for your valued custom.
Regards,
WorldSIM
I bought a data only sim to use in my car, at no time was I made aware that the sim needed setting up in an unlocked phone. Following a unhelpful live chat to enquire about a refund because I am unable to set up the sim and my £20 credit will never be used. A refund cannot be given unless the sim is defective. I am obviously very dissatisfied in this companies information and refund policy.
Dear Phil G.
We are truly very sorry to learn of your experience with our product and service, please accept our sincere apologies. We had already replied back to you in private message but yet to get any response.
Could you supply us with your WorldSIM number / your registered email so that we can look into this and contact you back in order to discuss this matter further please? Please email us at [email protected].
We would appreciate the opportunity to turn this experience around for you. We appreciate your patience and your co-operation in this matter.
Thank you for your valued custom.
Regards,
WorldSIM
From the business
WorldSIM is the world's most connected network saving you up to 95% on your international roaming charges. We specialise in unique travel gadgets and roaming solutions so you can keep in touch with family, friends and business contacts when you travel.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Henry
We do really apologize for any inconvenience that may caused. Could you please provide us with your WorldSIM number/Ticket(CAS-) number so that we can investigate your issue further. Please email us with your information to [email protected]. We are promised to deliver you the best support /service.
Regards
WorldSIM