World Market

We do not receive USPS at our home. We choose this because some carriers will bring packages to your front door, others will leave it sitting at the curb. This has happened to us as well as friends of ours in the same city. We do not even have a mail box at the curb. I cannot be the only person in the United States that does not receive mail at home. I thought when World Market meant Fed-Ex delivery, they meant it to be to your front door. I have often ordered from them and this has always been the case. Last week, they had a free-shipping special which I took advantage of. I thought, as usual, it would be delivered by Fed-Ex. Fed-Ex brought it to the local Post Office and the carrier on the route yesterday was good enough to bring it to my front door. Let me reiterate, we are not a mail stop for them. He could have turned it back to Fed-Ex and he could have scolded me (some do). World Market will not allow you to put a PO Box on your order. If I don't know how a product is being shipped, I use both the street and PO box with the zip that goes with the PO box. UPS and Fed-Ex know where I live, so they don't need the street zip. World Market's response was that I should upgrade to 2nd day, which from Virginia (their warehouse) probably is quite expensive. I do not know why they are so inflexible on their shipping policies. If Fed-Ex is already transferring smaller packages to the USPS, I do not understand what the problem is. They offer lots of shopper rewards and perks, but the perks are no longer worth the trouble. I think this is a store-front retailer that wants to be an on-line presence, but doesn't know how to do it well. In reality, some of their items are not even available in stores, so if they want to sell on-line, they need to get with the program.

Placed order online, 2 hours later, called customer service to cancel. Daughter is getting married and these were cake stands that she doesn't need because venue is providing. Spent $64! Customer service said too late to cancel and they would do a re route. Now keep in mind, package is still in their warehouse, hasn't left, probably not even packaged, it had now been 2.5 hrs since order. They tell me basically the package has to be picked up by Fed Ex, then re routed back to the warehouse! After all this it will take 10 business days to process. It has now been almost 2 weeks, I check order status since no refund yet. They are now going to deliver to my daughter after all. I am beyond frustrated, upset, I mean this is so ridiculous! If you told this process to a Kindergartener they would say 'that's silly'. So now not only has the re routing not worked, but, it's now taken 2 weeks for it even to get somewhere, in this case my daughter. CS keeps sending auto replies and canned answers. I want my money back. This is the best synopsis: Hi I'm here to pick up my child from school. Ok well you can't pick them up, we have to put your child on the bus, have the bus drop them off at your house, we can try and get the bus driver to bring your child back but we may not be successfull. But my kid is right there! Yea, sorry have to put them on the bus first. Ugh.

Ordered a couch online and was told it would take 3-4 weeks to make, then ship.
Took over 4 weeks, the was sent out directly by manufacturer with only plastic cover protection.
Arrived at a local delivery service damaged (fabrics dirty and metal Frame was scratched): delivery service called me regarding the condition of the couch and recommended not to accept the item and returned the item to the manufacturer.
Why am I so upset?
Evidently, World Market knew that the item was being returned due to damage, never contacted me (I contacted them to advise that I did not wish to wait another 4 weeks + for another couch and to cancel my order), and now they are dragging their feet to issue a refund to my credit card until the item arrives back and the return is "processed" by the manufacturer.
Total BS as I never had the item to begin with and they knew it was damaged, not to mention the inconvenience of waiting over month, only to be back looking for a couch again.

Ordered a couple nightstands online then proceeded to furnish our bedroom with things to complement the nightstands. As the expected arrival date approached, there was no signs they had even shipped when checking the order on their website. Multiple emails and calls produced only vague responses about how they should be shipping any day if they haven't already shipped. Two weeks after ordering, i get an email that my order was cancelled due to it being out of stock. My dealings with them leave the impression that their inventory, logistics, and customer service are run by a bunch of amateurs.

I've been a long-time World Market shopper. I like the furniture, and the stores are easy to shop in, but frankly, I'm so disappointed in a recent online experience that I am re-thinking my loyalty. I ordered bar stools, World Market charged my card, and sent a confirmation number. Two days later, I was informed World Market cancelled my order; the stools were - in fact - out of stock when I went to purchase (even though the website did not reflect that), and there is no insight as to when the item (if ever) would be restocked, PLUS the website is down, PLUS the customer service representative gave me a laundry list of what I COULD PERSONALLY DO to ensure that their website is accurate the next time I want to order something online. Please tell me how this is customer service? I asked if there was ANYONE who could help me track down these infuriating bar stools and the answer is "No one - so sorry. Is there anything else I can help you with today?" I guess "help" is a relative term these days... I feel like in this situation, there must be accountability on the part of World Market. Accidents happen, sure, but if you can't help track down these stools, at least have someone offer (dare I say) "help" for me to order other similar stools and/or a provide an incentive for a loyal patron who's spent thousands of dollars in your store to continue doing so... #livid

I ordered a sofa for my daughter but when it arrived she was out of state with her gravely ill grandfather. Her best friend was able to meet the movers but they refused to help her move the sofa into the apartment. It was in a very large and heavy box and difficult to move but they literally dumped it on the doorstep and left. When I called world market I was told it somewhere in the fine print somewhere buried in their website is a disclaimer that they will not move furniture past your front door unless you call and ask them first. When I asked how I would've known to do that, she had no reply. Will not order from them again.

I purchased a pillow for $7.64, but it didn't match when I got it so I returned it. Well they charged me $6.50 to return it! They gave me a refund of only $1.66! What a rip off! I have worked with customer service, shipping and receiving and accounting for over 15 years and this is NOT a practice that a company with good customer service does! I warn you to NEVER order from this company and encourage your friends to buy elsewhere!

Ordered a mirror but it was returned to them before it ever got to me due to damage. I called and asked for refund. 10 days later didn't get it. Further apparent miscommunication led to multiple calls with a different story from them each time. The staff seems somewhat unprofessional. Between then and now I've received, for some odd reason, 15$ out of 153$ total purchase. On last phone call w/them, the lady rudely counted days from some arbitrary return point and told me that I will get my full refund on "Tuesday". As the Wednesday rolled around and no refund, 28 days after I was charged in the first place, I called my financial institution and disputed the charge. Absolutely terrible experience for online shopping in general :(

I ordered a table online on cyber Monday. The first delivery the box was opened and the table had deep scratched on the surface. They took it back. Today is December 28. Finally got a different table delivered. This one the box was totally in pieces and wrapped together with saran wrapping. One leg has deep dings AND IT IS MISSING TWO LEGGS AND HARDWARE. The styrofoam was completed shredded in the box and flew all over my living room. I called customer service. They said it will take at least 5 days for me to receive an email whether they will send me the missing parts or pick up the table. In the mean time I am stuck with pieces of a table in my dining room. THIS COMPANY IS AWEFUL!

Tried to buy tasting dishes at the "All kitchen sale" and was told by the cashier when I asked why these items weren't ringing up, "well, I'll check, but..." I said, "But what?" A manager came over and told me "ceramics aren't part of the sale." I also purchased CERAMIC salt and pepper shakers that rang up properly. When questioned about this, he told me tasting dishes were not used in a kitchen and therefore were not part of a kitchen sale. Wow! He's obviously correct. No person I've ever known has used "dishes" in their kitchen. That's like saying toilets aren't part of the "All bathroom sale" because toilets aren't used in a bathroom. This place is a joke. The cashier than had the gall to ask me if I wanted to sign up to be a "member." No thanks.