World Market

I ordered 3 bookcases months ago. They did not arrive when the shipping company told me they would. A week later they only delivered 2 of the 3 cases. Then when I finally received all 3,2 of them were damaged. Did I mention that my shipping charges were nearly $500! They told me I would get an email in 5 days telling me about my replacement parts. 10 days later I had still not heard from them. Now they tell me they are sending me one replacement part and one new bookcase. Who knows! They are nice on the phone, but no follow through, no accountability. I finally got them to refund me about 1/2 my shipping costs. Still dont have my new bookcases and dont know when I will. Do not order furniture online from them.

Horrible experience... We've bought many things from World Market over the years and when we moved into our new house we thought we'd give them a try for some major furniture items. We liked the Galvin Cafeteria table so we searched for a way to get a discount as we just missed a 30% off Tables sale. We found 20% off for signing up to their email advertisements. So I went to the checkout and told them we wanted the table. They replied that it was out of stock and they would be happy to order it. Great, Right? WRONG... They said, I can only pay once they get the table in and I come in to pick it up. They would not let me pay for it now and get the 20% off. I would have been ok with this, except the 20% off expired prior to their projection for when the table would get in and they would not honor the expired 20% off.

So, we gave up on the store option and went online. Turns out they have the table for the same price online. I put it in my cart and went to check out and there was a service fee and shipping fee that was equal to the 20% off coupon we had. Giving up on trying to save money and not wanting to drive 40 min back to the store we ordered the table. At the time of the order the "arrival date range was one week out. We waited the week and I got an email that said "good news, you table has shipped." Wait, what? It was supposed to be here tomorrow per the order. I called and they explained that that was when the table would arrive at the "shipper" Really? Since when does a consumer care when their purchase is arriving at the shipper. We want to know when it arrives at our door. The email said delivery within 7-14 business days. WOW... Amazon can ship anything in two days and it still takes World Market up to 14! Ridiculous.

I called customer service and complained. They said that since I was told that it would arrive today, to wait until tomorrow and if it doesn't arrive they will refund the shipping only. They knew it wasn't going to arrive today, I just got an email it shipped... So I played their game and called back the next day. They process a refund for shipping and told me expect the refund in 10 days. Again... 10 days? Wow...

I waited another full week for the shipper to contact me to set up the delivery. They came today as planned and... Come on, anyone can predict this. It was damaged. We rejected the shipment and I called World Market customer service and told them to refund it. They said they will only refund when the item arrives back at their warehouse and then it will take another 10 days. So I have to wait a week plus for the freight company to ship it back, then another 10 plus days before I'm credited back my money. ABSOLUTELY UNACCEPTABLE CUSTOMER SERVICE... From start to finish, I'll be at nearly two months.

NEVER AGAIN will I every buy anything from this horrible retailer. NEVER

Does this review come across as harsh? I hope so, because I'm Pissed Off!

Bought the Roland bedroom set and what a nightmare! Every piece of furniture could not be put together correctly! The dresser especially is a load of junk! Bought two different units putting them together and both were a mess none of draws worked right or fit correctly. The manager at the store finally offered to have them put it tiger at no charge. Sounded great! Got a call two weeks later that it was ready to be picked and that it was working perfectly. Payed a moving company to pick up and to deliver to my house and it is still not right! Now I have figure out and pay to have it returned. Plus now I have a bed and two side tables that also needs be returned because I don't want odd pieces. I'm am so frustrated and upset at time and money I have spent on this. They should not be selling this bedroom set. Now I'm out a bedroom set plus all the moving cost. I honestly would not want this furniture if it was free! Never again will I buy any furniture from them again and neither will anyone I know!

According to World Market, you have 24 hrs. To cancel an order. I cancelled within 20 hrs. But was told they couldn't cancel it. Now I'm stuck waiting to hear if and when my order will ship. It's been a week of phone calls and emails with no answers. And after reading some of the issues others had, I may never get my order. If they take my money, I will take legal action. This is worse than Walmart, and that's as bad as it gets.

WorldMarket are an excellent company to do business with. I have bought from them for over 1 years and never had a problem with a return or damaged item. Sometimes I get items within 2 days. Always helpful customer service waiting to help in any way they can. I love this company and will be ordering additional furniture from WorldMarket in the near future!
By the way, you can save 10% on your first order, to receive the discount, follow the link and register on the site. Thanks.
https://goo.gl/levvQL

My whole family loves this store, amazing food items, artwork, soaps, furniture, home décor and cooking items. They have all sorts for food items, beverages, wines, beers and sweets that are imported from other countries. I love buying good quality spices, teas, coffee, sweets, jewelry and gifts here. My favorites are German, Canadian, British and Japanese candy, German cookies, eastern spices, Wild Rose tea, chocolate chai, scone mixes, vintage soda pops & beers, Asian & Italian cooking, unique jewelry and artwork, kitchen kick knacks... these are many of the thing I've bought from this store and loved them all.

I ordered an item last June from this company. It was to be hand made and showed a votive candle in place. I received an email in August asking if I was still interested because there was a delay. I replied with no, please cancel. It arrive this morning, Jan 7,2015. I called World Market and was told it cannot be returned because it is a craft item. I explained it was supposed to have been cancelled after the delay. He had no record of that, of course. I stated it is different than what was advertised as a votive candle will not fit in the opening of this arch. Makes no difference... not returnable. I am done with World Market! Why ask if I want it returned anyway if they are going to ignore it?