World Market

Can't get a straight answer out WM (retailer) or SEKO (shipper) where my order is that was placed at the beginning of May. Asked for a refund and was told that I couldn't receive one until the shipment was found.

I should've read the reviews first to know that World Market will steal your money.

I placed 3 orders on April 16 - 2 arrived and the 3rd order which was for an expensive piece furniture never arrived despite a confirmation message in my email stating that it was delivered. I called the shipper who was most helpful - they said the vendor never gave them the merchandise!
I attempted numerous times to contact customer service - they never responded. I canceled the transaction through my bank. Will never order again from World Market online again.

I usually don't post any reviews, bad or good, however today I will.
I'd never buy anything from this company again,
They never pick up their phone calls, you open up case and they never get back to you.
I've ordered patio set, waited over month to have it delivered, while I was waiting and trying to find out when it'll get delivered I've opened up at least 5 different cases and no one even got back to me.
Absolutely horrible service
Unacceptable

I have been struggling since March to get a replacement/refund for a couch that was delivered in literal pieces. After hours of being on hold with non-existent customer service since March, I received a "replacement" yesterday... again, in pieces.

I want your horrible product out of my home IMMEDIATELY, and I want a full refund for this complete waste of time and horrible customer experience.

Your company is clearly under more than it can handle, but COVID is not an excuse for corporate theft from consumers. Advise who is going to come collect yesterday's garbage delivery... it is taking up too much space in my apartment.

PS: Everyone should look at Twitter and Instagram to see how many people are in the same predicament with this sad excuse for a company.

Contacted World Market several times regarding my missing order. Submitted 3 tickets and called 4 times with an excessive wait of 30 minutes with no answer. It is impossible to get them to answer emails or phone calls to resolve this issue so ended up filing a complaint with the bank. I wish I would have read the reviews here as its quite frequent this issues arises.

I've shopped in their stores several times and have always been pleased. I bought a new home just before the pandemic and desperately needed some furniture. I turned to World Market because they had great sales and very fast delivery ranges. I ended up spending $2500 on 2 matching outdoor sofas, the matching outdoor chairs, the matching coffee table, 6 of the same dining chairs chair, and 4 other outdoor occasional chairs. I was never given tracking and the order remained "open." After a week, I received an email telling me that 4/6 of the dining chairs were unavailable. I tried calling and emailing to cancel the 2 chairs since I wanted 6, but couldn't get through. I attempted to reach out on social media since they were posting ads every day and only received a generic, robotic response to call or chat, which were both not working. After 2 weeks, I was contacted by a freight company - they had 2 of the chairs to deliver. They arrived, but were missing the pillows that were supposed to come with them. I tried to call and email again - nada. After 3 weeks, the remaining items arrived. The sofas were both completely cracked as were the matching chairs. Again, I could not get through to world market and had a ton of broken furniture and broken, filthy boxes in my house. Thankfully AMEX refunded our money. I will never ever order from World Market again and would encourage others to do the same.

I placed an order 13 days ago and my order status still says "open". I did receive an email about orders taking longer than usual during covid19 but I had ordered items from Overstock and Bed Bath and Beyond (each stating shipping delays) after I placed an order from World Market and have received those items over a week ago so the excuse they're giving is a load of bull. I also ordered items from Turkey yesterday and they have already shipped and I'm set to receive those in less than a week. My World Market order, 13 days later, STILL hasn't even been fulfilled or shipped. Even under normal circumstances, I won't be ordering from World Market again in the future.

I used a promo code that stated Free Shipping for orders $49+ only to find out later the small print excluded nearly everything in the store. When I tried to cancel the order they said they could do it, although it didn't even ship out until 5 days later. On top of it they charged me $15.90 shipping for five small pillows. Yes, regular shipping in the US, for five small pillows. To top it off, they pulled this garbage during the COVID store closure, so the ONLY option was shipping. Really shameful.

I do not have a World Market near me, so when I visited one, I was thrilled. I spent $100 and bought Christmas gifts on Dec. 7. By the time I got back to a World Market to return several of the Christmas gifts, it was Feb. 15, eight days past their return policy date. I asked for a store credit. I had the receipt, the items were still in the store at full price, but they refused... they wouldn't even give me a store credit! They upset me all for $30!

Ordered a food item on line, but before ordering I had a few questions. Ended up calling customer service 3 times regarding the order, and the people I spoke to didn't seem to have much knowledge.
My first question was to find out how many bottles to a case. They didn't know.
Second question was regarding the billing address. Since I was not able to use my own Canadian address and I could not leave it blank, what do I do.(The shipment was going to a shipping company in the US.) The girl did not have a clue. I ended up using the shipping co address. I had to make a third call when I noticed that the Zip code on the confirmation was wrong. Was told that they had the right Zip code in their system, but it was wrong anyway.
Now to the good part. A few days after promised delivery date, a lady from World Market called in random to see if I was happy with my order. When I told that we hadn't received it yet she put me on hold and contacted FedEx and sorted out the problem right away (It was a zip code problem). Two days later the shipment arrived, and we were very impressed how well every bottle had been individually wrapped.
Overall first line of customer service, nice but nor very knowledgeable. When you got to speak to someone higher up we have nothing but praise.

I want to give two ratings. 5 star for employee # *******, a gal with purple hair at the Rosedale, MN store on 12/5/19. She was pleasant and quick but at the same time did not make me feel rushed. She told me where to find what I couldn't and held my basket while I went to get it. I will look for her to check me out next time.

She called a manager over to take care of something that did not ring up properly. The manager took over the register and said he gave me the discount. I figured he knew what he was doing but I just checked my receipt and he rang up the item without the discount. He gets zero stars. I called the store hoping they could credit me but they do nothing over the phone. World Market gets zero stars for not providing their employees with the ability to satisfy a customer when an employee from Cost Plus World Market messes up.

You know my ambivalence in regard to corporate chains.

Nevertheless I do like World Market.

I have picked up some cool-vintage type pieces for a redo project: Grass rugs, zinc frames, cool sculpted towels as well as some interesting food items such as walnut oil and interesting yet inexpensive wines.

It's a fun place in which to browse plus they always have fresh and featured coffees for the customer to enjoy while meandering.

Plastic bags are horrible, but theirs are fun.

Four stars.

ETA: Aww heck -- as I write this, I note that WM has merged or been absorbed by a conglomerate. I just hope that it retains its original funky, vintage, ethnic charm. ~ MS

I placed an order on December 2nd and never received a confirmation email for the order. I called one week later, they have me my order number and told me the items should be shipped within 2 days. Today, almost 2 weeks later, I receive an email stating my order is delayed. I called customer service today to cancel my order and I was told it's too late to cancel. There were no supervisors available to speak to me, so who knows if and when I will receive my items or a call back. I DO NOT recommended World Market for online orders!