World Market

How is this awful company still in business?
Are the stores better?
Tried for two days to order and could not use the coupon they sent me. First time shopping (I'm a guy) at World. Called, no answer. Left ringing, forgot, came back about 45 min later, still ringing.
So googled reviews and this is a major hated retailer by its 'victims'.

I ordered two chaise lounges, one was delivered with a completely damaged packaging due to the shipment and handling (fedex), also the chase lounge itself was broken too. Same day, I requested to either returning both or replacing the damaged one with a new one. Also tried calling the customer service many times, every time, I waited for 15+min and got disconnected without answering my call. I didn't hear from World Market customer service till 1 month later, The lady was helpful over the phone and I was told that since it's not in stock I can't replace the order and my only choice was returning both and I will receive the fedex notification/label for the return and also need to drop off two chaises too (well, I have to rent a truck as well).
I kept checking my emails/spams but didn't receive anything from fedex after another 1.5 month. I tried to call the customer service, again waited for 10,15+ each time and got disconnected without answering my phone.
I was a World Market customer for last 3+years but this horrible experience makes me never back to World Market again.

We love world market. Fascinating place to visit and we always buy something unique from them. On my last order, they offered SAME DAY curbside pickup. The mail I got said do not go to the store until I was contacted. I waited all day and finally called just before closing. The lady who answered told me they were running 48 - 72 hours behind. I told her if I had known that I would have just picked it up in the store. She started telling me about this big sale and all the orders they had received and they were backed up. Excuse excuse excuse. I tried to explain that as a customer I was now screwed because I was going to have to wait 48 - 72 hours for something I need today. I told her if they had let me know, I would have just gone into the store. She then told me the store policy was they would not print the ticket until they were ready to fulfill it. Again not my issue but she would not listen. I told her they should give options to the customer if they cannot meet the demand. In frustration, I finally asked to speak with the store manager. She told me she was the store manager and had been for 3 years. The logic just escapes me. So now the item I wanted for today that I agreed to do curbside pickup I cannot get until they decide they will be ready for me to come get it and it could be as long as 3 days and zero help from a manager. Store policy my butt. Last time I will ever shop there. Plenty of other places.

Been a loyal customer for years, to the extent we ordered all outdoor patio and porch furniture from them.
A week after placing the order on line, started receiving emails that they were out of stock first on one item, then 2, then 3. Called to seek for alternatives. Wait time over 1 hour each time I had to call. Received further notices of out of stock items. It took 2 months to receive the first orders. Once everything arrived, it was far from what we originally had in mind and decided to return it all. It took 4
Calls, 4 weeks to get them to pick up. It took 6 calls/ 7 weeks to get a refund. Supervisors don't return calls and hide behind Customer Service staff. Customer Service staff could care less. They won't be seeing us around any more.

I ordered a table that somehow was "damaged by the shipping company" on route to my home. When we called we were told we needed to wait until it was received back before we could get a refund. Each time we called the rep would say "15 days after they receive it, but could take up to 90 days". Called back every 15 days, same bull$#*!. 45 days later we call again and the genius in the phone says the other reps were mistaken, and that the table was JUST returned and now it will take about 5 days for a refund. Reported this to my CC company, they refunded me in 48 hours. Don't be the next victim, shop elsewhere.

Terrible customer service! Received a couch with a huge gash in it. Did not hear back from customer service until 2 months later offering a discount. I explained I did not want a discount just the item returned as it's been a huge inconvenience sitting in my place. They told me they would be sending seko to come pick up my couch and that they would reach out to me in 3-5 days. Today was day 5. No word from the manager or seko. Terrible terrible customer service! Do not order anything from this company. Still have this 500 dollar couch sitting in my hallway waiting to be picked up.

Really disappointed with World Market.com love the store fronts but the fact that it takes up to a month to receive and item is a bit deceiving.

They have no problem taking your money but fail to disclose that shipments can take upwards to a month or two.

Had I known the tables purchased would take so long I could of used my money elsewhere with quick service. Also to pay 49.00 for shipping and it's not 2 day service is bizarre.

I'm disappointed but at least I was about to speak with customer service the woman was very nice (plus it's not her fault) so no blame on customer service but world market as a retailer should be ashamed.

My experience is just like everyone else's experience recently with online ordering. I had to look it up to see if it was just me experiencing this, but I guess not. I have 3 open unanswered cases (created May 4, June 9, & June 18) and I've spent about 3+ hours on the phone. The only thing that has been different for me in my experience is I've been able to get someone on the phone on almost every call.

I ordered the Round All Weather Wicker Vernazza Outdoor Chair Set of 2, Metal Faceted Octavia Outdoor Stool, and the Gray and Beige Geometric Merit Indoor Outdoor Rug back in April during their sales. The first issue after I received the outdoor stool and rug is they tried to over charge me the two items. They charged me 97.47 and 82.85 for just the rug and the stool. The stool was on sale for 41.99 and the rug was 89.99 with additional 15% off each item and shipping is free on orders over $49 (with exception of the outdoor chairs that have a required $49 of shipping and handling). Customer service told me she didn't see the 82.85 charge on their end and that opened up a request with billing to correct the charges, she provided me the reference number, and then told that I'd get an email in the next 2-3 business days and that I'd see the 82.85 drop off my credit card and would only be charged 91.73 because I shouldn't have been charged 82.85. She told me I'd be charged the remainder of my order once the chairs were shipped. Never received the email and had to dispute the charge with my credit card.

The second issue occurred on May 27 I received an email stating that my outdoor chairs were finally shipping and the remainder of my order was charged to my credit card. Almost a month later it doesn't show my order has even moved. It said it would arrive in 8-10 business days after I received that email. When I got a customer service representative she said she wasn't sure what was going on and then said it was shipping delays. I am okay with shipping delays. I already knew there was a 21 day delay from the warehouse where my chairs were after my initial call about the double charges. Anyway, why did I receive an email saying it shipped and in a month it has never shown the order in transit. Basically they said it was "shipping" took my money and now the order is not moving and I still to this day don't have my chairs ordered back in April.

While I understand COVID-19 is turning our world upside down I don't appreciate the experience of how it has been handled. I understand that the customer service representatives might not understand the full life cycle of the order process and where operational issues occur, but this is all still frustrating. I'd appreciate a clear expectation of what is going on with my order and what is being done to get all my items to me. I really suggest World Market create better processes in how customer service representatives respond to cases in a timely manner and maybe automate some responses of when the consumer should expect a response. Better ticketing systems for these inquires and a process for your workers to respond. I also suggest customer service managers work closely with managers in the warehouse/accounting/development department and make sure leadership is aware and understanding the issues going on so it can trickle down to all the employees. Create a better response and strategy how to be transparent and honest with the consumers. Relationships with the consumer are far more important at this time. I don't want to not be a customer anymore because I do love the products but I'll move for a better experience.

We placed an order on a Thursday. On Friday they cancelled because they didn't have the quantity they showed online "not my problem", it states on there email 72 hours to get your refund. I have been on hold for 1 week straight for 30 min everyday with no answer. I finally get through to someone 30 min later just to be told that they are just now going to process my request that if I wanted a refund I should have called earlier. Like I didn't do that. Never ever will I buy from them stay away avoid the irritation, now they said please allow 5-10 business days before you see it back on your account so 3 weeks I'm not going to hold my breath. Don't take money from people if you're not available to answer the calls...

My online order of May 29 was missing an item that I was charged for anyway. Since that day, I have emailed them twice, no response. I have also been calling their so called customer service number every day, at various times, no one ever answers the phone. Stayed on the phone waiting for as long as 25 minutes. Today, I tried the Chat option, and I got back "No agents available". If they're using the COVID 19 as an excuse, then they should not be taking online orders, if they incapable to have employees.
Non-existent service, but they were sure quick to charge my credit card. I am filing a dispute with my credit card. This company is terrible!

Terrible customer service. They sent a wrong item on my recent order of 5/11/2020. I sent an email to see if they wanted it returned (item was of low value) and if they would send the correct item. As of today (6/4/2020) I have sent 5 emails with no response. Instead I've been given 5 different case numbers each one promising a 24 hour response. I have not received any response. Tried to call and was placed on hold for over 40 minutes so I finally hung up. I've been a customer for many years but no more!

Since the World Market stores were closed during the Clovid-19 Pandamic, I placed a food order online. What a mistake that was. I wish I had read the reviews on this website.
The first time it was sent, UPS sent it back because of the package was damaged. World Market sent it out again and the same problem happened. Obviously they do not train their personnel on how fragile items should be packaged. Now for the last 3 weeks the package has been stuck in some UPS warehouse awaiting a decision by World Market. I have placed an email complaint and received a case number. Nobody has gotten back with me in the last 2 weeks. I called repeatedly, and after a very caring sounding message by them, nobody answers. Just now I held over an hour. Then I found this website. I decided to not waste any more time today. I never received the goods, but they have my money. I'll go through my Credit Card and will apply for a resolution by them.

I ordered two of their large glass bottles of coconut soap and they got shipped to my house and apparently they got damaged which I know is not their fault that FedEx damaged them and send them back to them but it took like 17 days for me to find out that they got shipped back to them and then they just refunded my money instead of letting me know or sending out new ones and then I called them and I had to sit on hold for an hour and I asked them if we got disconnected if they would call me back so I didn't have to sit on hold again and they said no so I asked for a supervisor and I complained about that and she said that yeah they couldn't call us back that we had to just sit on hold for an hour each time we called and then she told me that they had just refunded my card and that supposedly they sent me an email explaining what happened which I never got and they were out of stock of the soap now so I wasn't getting any soap and I just said I hope you guys can keep up with the new demands that coronavirus is placed on large corporate businesses and told them I wouldn't be shopping there anymore