World Market

My furniture came broken 3 times, they were absolutely terrible with customer service, every time I would get told 1 thing only to be told later by another customer service rep that this information was wrong. Trying to get the broken items shipped back to them was utter hell! Wasted so many days of my life trying to get things resolved. I literally cried on the phone in the end I was so frustrated. They really didn't care. And then after they finally took all the furniture back I got an email a month later saying I needed to return the items or they'd bill me another 1400$. F U World market - you have nice things but you absolutely SUCK otherwise especially with customer service! So disorganized!

Online review: ordered a couch a month ago.

Zipper was broken on the pillow.
Ottoman still missing in transit.

After 4 calls with support. I'll hopefully get my refund after a month of them saying the ottoman and was on its way.

Side note they will offer 40% off for bad experiences and for you to keep the item. I rather have my full couch with the ottoman I ordered and pillows that are intact.

Don't order online. The delivery company, Pliot, they use is horrible too. You can search their reviews to see.

I have ordered a few things from this website, and some of them have been fine. But I have ordered two baskets, neither of which were cheap. One of them came very lopsided. It is just the way it is weaved. It does not sit straight. I bought it to put a plant in in my living room. Another time I ordered a large sculpted basket called a pumpkin basket. When it came, the entire side was caved in. And it wasn't damaged, I believe it was just made that way. I attempted to pop the side back out oh, but it would not go. The box it arrived and had not been damaged at all. So that leads me to believe they actually shipped it to me this way. I don't know why they ship out items that are clearly not made correctly. Those should be discarded and not sold. Then I had to go through the trouble of asking for free return shipping since I received a defective item. Which they did honor

I have never had such a horrific experience in ordering a piece of furniture as I have with World Market. I ordered this table on June 1,2019 & NEVER received it after waiting 2 months! I called over 15 times, but to the two shipping companies that World Market engaged as well as World Market. They gave me the run around time after time & promised that it would be delivered on several difference occasions. After waiting 2 months without a dining table, I don't know what else to do but to move on. I have never had such a disappointing & frustrating experience in ordering a product from a retailer as I have with them!

I strongly discourage anyone from ever ordering any furniture from World Market.

I am in the middle of putting together a 6 piece patio sectional from World Market. As per the past 2 out of 3 previous experiences, this is just crap. The holes don't match up with each other (on 2 of the 3 pieces I have tried so far) and I'm ready to send it back or give to Salvation Army. I just walked into the house and told the "boss" to NEVER order furniture from them again. I had the same experience with dining chairs we bought and patio furniture I helped a friend put together. Keep in mind, I am extremely handy having put together a 10x14 shed kit, running electric, framing additions, installed a radiator in my car, etc. If I'm struggling with their foreign junk, you will too. Dirt cheap, though - you get what you pay

I'm beyond disappointed in this company. This is my first and last purchase. I ordered a kitchen table with a marble top. It was super heavy to get into my apartment. When I opened the box, the marble was cracked in three places. I called & they said they would send me a new one. I asked for assistance getting it out of my place since it's so heavy (I'm 5'3 on a good day). They said suuuure no problem. I didn't hear from anyone for 2wks. Meanwhile the new table was delivered & you can hardly move in my apartment with 4 huge boxes. I finally get a call from the shipping company & they said they can only come weekdays between 1-5. Unfortunately I don't have the luxury of not having to work until 5pm. They referred me back to World Market, and the supervisor never responded to my call. If I could give a negative 0 rating I would. Awful awful awful!

Ordered a single mirror online for $160, and they charged me for 2. Not a big deal for some people, but I still have not gotten the other $160 returned to me. So far, customer service has created a case number, and I contacted my bank, but it's not resolved yet. I feel like I have to post this review because a few other people had the exact same problem--in fact, one person was tripled charged. I want to warn people that online ordering could result in something like this, and it's not acceptable. Companies should not be making major mistakes which could cause overdrafts to customer's accounts, and a serious headache in trying to get the bank to refund those fees. I'm adding a photo of the screen shot that shows the double charge in my account. I did not accidentally order 2 mirrors. My two star rating is because I love the selection of their products, and when I do receive the mirror I ordered, it will be the perfect add-on to one of my rooms.

I ordered so many items on their after the holidays sale, 2 weeks after my order confirmation, I get emails almost everyday for an item that is being cancelled because it's not available! Why can't this store update their online stock so consumers don't waste their time ordering and why can't you process orders as soon as the customer orders so don't loose track of items that are not available instead of waiting of weeks! Previous orders also arrives broken or missing parts and it's so hard to carry packages back to ups stores because there's not a lot drop off centers! Worse of the worse!

ON-LINE SHOPPING EXPERIENCE - Dec. 6th I purchased 3 stockings on-line. Dec. 11th I received an email stating the arrival of my merchandise by Dec. 15th. Nothing ever arrived! Dec. 18th I phoned customer service. The stockings were no where to be found. Two of the stockings were set to reship on that date. The other stocking was unavailable and I was asked to select another, less liked, stocking so at least I would get 3. I was asked to pay in advance for the stocking and overnight shipping, $35.71 for one stocking! I was told I would be credited for this and the original stocking that was not available. Dec. 20th I received the alternative stocking and not the 2 others that were supposed to be reshipped. I didn't receive a credit yet. I called again on the 20th. In fact, no credit had been given for that $35.71 purchase, only the credit for the original stocking purchase of $7.53 that was no longer available. The other 2 stockings were again, never shipped to me. Today is 12/21. I received an email now that all 3 stockings that I originally ordered on 12/6, in plenty of time to get them by Christmas Eve, are all on back order. I have 1 stocking that was a substitute, no refund, none of the stockings that I want, and I have spent hours of effort and time trying to resolve this matter! This is by far the worst on-line shopping experience that I have ever had with any store!!!

I received an email from World Market advertising a sale on an item I was interested in purchasing. When I went to their site to purchase the item, the sale price was not honored. After speaking to several people, including 2 supervisors, they could not find anything about the sale. I forwarded a copy of the email to them and was told since they didn't know anything about the sale I could purchase the item at full price and they would refund the amount over the sale price. I couldn't trust that they would in fact refund me so I didn't purchase the item from them. It wouldn't be that big of a deal, but it was something I wanted to give my daughter for Christmas. It was very frustrating so i found something elsewhere.

Do not waste your money or your time at World Market. The only reason I shopped here for their Black Friday sale was because I had a gift card. Ordered several things and two weeks after placing it they cancelled due to unavailability. I also didn't realize they cancelled it until I called customer service to check the status of it and the woman told me on the phone. They did not even try to notify me before hand. When on the phone they said they should be able to send me a new gift card in 10-15 business days! Absolutely TERRIBLE!

Ordered 2 benches on cyber Monday for an important event in 1.5 weeks, received an email at 6am Saturday that the order was cancelled due to unavailability.

When I called Benches were magically available at full price and was told I would have to reorder at full price and would be refunded the difference! And it would be considered a new order with another 5-10 business day processing+shipping wait!

This was for the linen covered "Page" dining benches.

Aaaaaaaamazing!

I have had the worst experience with World Market ever and I would never order ANYTHING from this incompetent company again...
I placed an order on Sunday 11/11 and updated my address to AZ from MI when I received an email confirmation they mixed part of my MI address and AZ address together. I called within an hour and thought it could be changed. The customer service rep told me she could not change it and I would have to contact my postal service or who ever was shipping it and change it with them or let it ship to the wrong address and come back to the store., Hung up!
Called back the next rep took my address told me he would put it on a supervisors deck and it would be taken care of. So I called Monday morning 11/12 and spoke to a Supervisor who stated it was not to late and it would be taken care of, matter of fact she called me back to ask me for my address again. Then Tuesday night I get a new email that it shipped, low and behold it's still the old address. I called spoke to ANOTHER supervisor and she stated there was not no guarantee that the address would have been changed and now I would have to let it ship to an address that doesn't even exist and wait for that to happen.
I was unable to talk to someone who could actually give me answers or tell me that my over $500 purchase was gonna be taken care and be able to reach me by Thanksgiving. I'm so disappointed and disgusted with the incompetence of how this was handled as will never give them my business. Buyer beware Cost Plus don't care about you and what you spend with them!
Update-
I've been going back and forth with this company who has continued to give me misinformation about my shipment, that when I ordered it was intended for Thanksgiving. It's so disheartening when you not only don't receive your product, your money back or a solution for all you inconvenience's.
I have still not received my order of the refund I was told a week ago from Mike in the Customer Service management team. It is the 28th and I called and left a message for Mike in Monday the 26th to find out about the refund of my money.

I placed an order for Black Friday including a gift my daughter really wanted that I couldn't find elsewhere and apparently their system couldn't verify credit cards and sent emails to customers to call in. Waited forever and customer service said they still didn't resolve problem call back later. Called back later and they said it would go through on MOnday not to worry and stuff wouldn't go out of stock. I had these weird emails from them though still so I called to just check and sure enough - the order (and I assume many other customers' orders) didn't go through, and my daughter's gift was now out of stock and they couldn't fill my order. Worst is they know this was a tech prob on their end but they won't offer customers anything for the time/hassle/loss of goods. Really bad customer service and really bad planning for biggest sale day of year.

I ordered $1,577.11 in furniture today online. My single order was debited from my bank account three times. One charge was immediately credited by my bank because it was for a security hold. I called my bank & World Market customer service each twice - the last time a three way call with your customer service supervisor Vinita and my Bank of America. It was determined that there is one single order but also two processing debuts for the amount. It is not a security hold but indeed a processing debit. My bank told your representative, Vinita, that it can only be corrected through your company or your bank that processed the transaction.

This HAS to be resolved IMMEDIATELY & TODAY! I have other transactions pending on that account that will create multiple overdrafts for your mistake. On top of that, I am 400 miles from home with $50 in cash and my bank account overdrawn by your company's error. I AM DESPERATE TO GET THIS RESOLVED IMMEDIATELY! I love World Maeket and I understand mistakes happen but this is creating dire consequences for me. I spent 4 hours today on the phone. This has got to be fixed!

My cell is On the order

Order #*******316

Well, Vinita never called back so we've been on the phone all night with your customer service representative Matthew who also initiated another three way call with my bank who told him the same thing - the only way the funds could be returned to my account would be for your company to notify your bank or credit card processing company. Matthew made every attempt to be helpful but is apparently powerless to fix this. If the charge isn't reversed by midnight tonight then I am stranded 400 miles from home with $39 cash and an overdrawn bank account created entirely by the fact that ordering from World Market created multiple charges on my account for a single furniture order. I am stunned, shocked, furious and stranded.

Order#: *******316
Date: August 17,2018

Monday A.M. My bank balance is still short an extra $1,577.11. This is going on day 5. Nobody is answering or responding to our phone calls. I've got other bills that are coming out of this account and are either not going to get or I am going to have a mountain of bank fees because of this. We were on the phone with your company immediately on Friday when our bank alerted us of the multiple duplicate charges for this ONE order. We were on the phone with WM, our bank and also 3-way phone calls between all parties for several hours Friday and Saturday. My bank reversed one of the transactions because it was the fault of their security alert. They said second charge for $1,577.11 has to be corrected by world Market contacting your bank or credit card processing company because it was a debit card transaction created on your end.

My bank had been deficited an additional $1,577.11 for 4, going on 5 days now. This is a very large sum of money to me and this has created an enormous hardship to myself, my family, and my small business because my supply orders for my business are being bounced because these funds were designated for other bills.

Your representatives tell me they don't know how to fix it. Somebody in your accounting office needs to fix this IMMEDIATELY!