World Market

I recently had an order for in store pickup that was cancelled soon after it was placed. Availability showed 2 items in stock at a local store (and still does at the time of this review - 2 days after my order was cancelled). When brought up with customer service, I was told it wasn't available at the store and sorry for the inconvenience. After suggesting they ship to the same store or a nearby store, I was told again that it was not at that store or a nearby store and sorry for the inconvenience. My expectations were that they had correct inventory at all of their stores, and if it there was a problem with that inventory, they would have offered an equal item at the same cost at the very least, if they were truly out of stock. After several exchanges with customer service, I have given up, and just decided not to do business with this company.

I purchased 4 forest green Lydia dining chairs. The chairs arrived without the legs. Who packs a box of chairs without the legs? Unbelievable. When I called the company regarding the issue, I was informed that parts and services will contact me between 3-5 business days. So, I will not receive the legs of the chairs for another two weeks. So dissatisfied and disappointed in the company. I will not be purchasing from World Market. They are unreliable and do not care about inconveniencing their customers.

Bought a sofa from them to replace the last sofa I bought from them, takes weeks to deliver (came 7 days AFTER the first date they gave me for delivery). Finally called me to arrange delivery from 1-5 on a Friday, I arrange to take the time off from work.

They were also supposed to call me a half hour before arriving (it's 25 minutes from my office to my home).

I get a call at 11:30 - THEY'RE THERE! I arrange for someone else to take delivery and head home. When I get home the delivery people are gone, and for a sofa THAT HAS 4 PARTS (sofa, right arm, left arm, and center support peg) I ONLY GET 2 PARTS (sofa, left arm). I call the delivery people back - it's not on the truck. I call World Market back, oh, we'll ship you replacement parts in 5 business days.

5 business days PLUS go by, haven't a heard a word from them. So I email - this is the response I get:

"We apologize for any delay regarding your replacement parts. We are still waiting to confirm whether or not they are available."

I told them to pick up their $#*!, get it out of my house, and refund my money.

I placed an order for sofa in Black Friday out of so many good deals. Was happily expecting the sofa while it took two weeks to find out that it was lost in the shipment. Ok, fine, I contact the customer service and they say they'll reship and it will be delivered within 3 business days. Not happy but still forgive them and waited for another week. ONE MONTH passed, and they suddenly sent an email saying that the order was CANCELLED! An email with few sentences, no respect especially when they say that they've reshipped and kept you waited for a month. LIAR

I ordered 5 little gifts for Christmas, ordered it by their designated "get it by Christmas date" and I am now being told it probably won't get here by then. Placed the order many days ago, during when they said you would still get it by Christmas, and still have not received confirmation that it has been shipped out. Decided to call and wait 20 minutes on the phone, just for a guy to tell me "yeah it's supposed to be there by Christmas, but I don't have a ship date so it might be late" WHY WOULD YOU MAKE DESIGNATED DATES IF YOU AREN"T GOING TO SHIP THINGS UNTIL A WEEK LATER. Will NEVER shop at World Market EVER again.

I placed an order online on December 10th, thinking this would be plenty of time to receive the order before Christmas (standard shipping was 3-8 business days). I realized on December 18th I had never received a shipping confirmation email, so I contacted customer service (via email, I was unable to get through to a human through calling). I received a response back the next day that my order was out of stock and so it was cancelled. But I was never notified of the cancellation, so now I am out of luck with giving this gift in time for Christmas.

DO NOT ORDER ONLINE FROM WORLD MARKET. Very poor customer service.

Don't buy from World Market. I purchased this cabinet on November 3,2017 and it arrived with the side panels damaged. Customer service is a joke. I am still fighting over a full refund. The very heavy package arrived by Fed Ex and it was not by the team. The package is so heavy but FedEx never has a two man delivery. I reported the package and was told sorry, we will send you replacement parts. I hadn't heard anything for a couple of weeks and I noticed the notes were not on my account. I called and another person, Vicky A, said she would discount the item 10% and send the parts to me. Again, no parts arrived, so I emailed the customer support and I got this ridiculous offer. The parts are no longer available, even though you can still buy the cabinet online, but if I wish to keep the defective item, I can have an additional 25% off. Now, why would I keep a cabinet I can't use? The customer service is a joke. They brush you off and hope you go away. DO NOT buy this or any furniture online from World Market. Both Justin M and Vicky A were not very helpful in the customer service section. They're polite but they brush you off. I don't know what Laura will do but I am not instilled with confidence either. This is a nightmare. I have this worthless cabinet in my house and I now have to move the very heavy package to the front of my house for FedEx to pick up, and hope that World Market will reimburse me. I had to give the rating on their website of 1 star because it wouldn't take the review. I can't use it at all. I bought one several months ago at the store, no problem but online is a problem. I have never had any issues online furniture, but World Market is the worst.

I purchased a couch from World market
They scheduled the delivery and failed to tell me it was a sidewalk drop until two days prior to delivery. I paid two men to wait with me at my home to accept it. I had to take the day off of work and the driver showed up at 6 PM- i hour after the latest he was supposed to. He pulled right past my building up the block-refused to back up. He then "pushed the huge box off the truck as it slammed into the concrete street. When my guys tried to lift it up there were multiple holes in the box where you could see the fabric was torn and the wood exposed and damaged. I stated I would not sign for this as it was damaged-he said "I dont care what you do, its not my problem" and threw it back on the truck and left. I reported this immediately and I have spent the past two weeks trying to get a credit processed- they have used every excuse in the book and that "$576.00 is a very large credit" which i find mind blwoing that it would be a large amount of money for a large corporation, it is for me. There will never be a day I shop at World market again- hands down the worst retail experience to date.

The typical answer from this company is no. No to everything you ask. They have zero desire in providing good, fair customer service. If they are out of stock you have to order online and pay for shipping and pay oversize charges bringing the price of the items up 30% higher. Complete ripoff. Vivian from customer service *******174) says buying online is always more expensive. BS. Buying on line is supposed to be cheaper.

Everyone should call the number above and tell them what horrible service you get.

I wasted over 2 hours of my time yesterday, finding the item, only to find out they dont ship to Hawaii, although the info implies they do for an additional cost. So I arranged to have item shipped to mainland via my own arrangements to get it back to Hawaii (i. E.) item 11X31, less then 3 lbs. Clicked confirm item, it comes up, there is a problem call this number. Customer service says, order did not go through if I didnt get a confirm #. My concern, will my card be charged twice, CS rep, I told you NO, if there was no confirm #. I order again on the phone. Half hour later I receive E Mail from my Credit Card company, I check, sure enough 2 pending charges for the same item. Another hour being passed between card customer service and World Market CS. Im told by both, only one charge will actually go through, the one with the confirm #. I open up my E Mail this morning, World Market, we regret to inform you, that we are unable to complete your order, the following item is unavailable! If this is their idea of customer service, I will show them mine. Fact, for every dissatisfied customer, your company loses at least 100 new customers. I am an avid online shopper, and I and all my friends family and associates will be made aware of how you take care of your customers. You are officially on BLAST!

I ordered a coffee table from WM specifically because I wanted something easy to put together. This table had two pieces- the metal base and the glass top. The parts that the glass should have been placed on were put on the wrong end of the table (welded on of course) so the glass doesn't fit. Several calls to customer service. Because it came mostly assembled, it's in a ginormous box. Seriously the biggest box ever, taking up my entire dining room right now. The table wouldn't fit into my car so now it will have to be shipped back via UPS. Keeping my fingers crossed that they'll actually come up to my apartment to pick up because I live alone and there's no way in hell I'll be able to take such a huge box down the stairs alone. Will never buy furniture or anything online from them again.

If you are reading reviews, you might notice that people who shop in the store are in love with World Market and the people who shop there online only give one star because you cannot give less. This is because managers at physical stores are very particular about who they hire and what they allow. Customer service is at the forefront of their mind at all times.

Shopping online? That all goes away. You do not have a helpful expert by your side explaining the pros and cons of the particular wood type of that table that you like. You do not have the advice of experienced designers who can help you achieve your vision for the space you are furnishing. World Market is a legit great company with great product, making offerings at a fraction of the cost of similar things at Pottery Barn, etc... but... you have to go into the store. They haven't figured out how to do Online very well just yet...

Spent $1,300 on a nice outdoor patio set with couch, 2 chairs, a table and all cushions included. Immediately started to see some fading. The fading got worse and worse. After calling and complaining, their reason for the fading is because their OUTDOOR, PATIO furniture was "not built for inclement weather". After I told them I live in Arizona, they repeated themselves about the inclement weather... so apparently sunshine is inclement.

They were gracious enough to give us a full refund -- but shipping everything back has been a disaster. They came and took the couch but refused to take the table and the 2 chairs, without giving a reason other than "because". They told us we would need to find our own boxes, pack them up and ship them back ourselves. Boxes that big aren't just hanging around. Finding boxes and packing were a pain. Did it just to be done with it their poor quality patio furniture.

My wife and I used to shop at World Market all the time because we liked their products and there is a store location close to us. This has been such a pain, I won't shop at their store again, shop online with them and I definitely will never buying something expensive with them again.