Woot!Reviews 391

I have been an Amazon Prime member for many years. When I learned that Woot was an Amazon company, I decided to give them a try. Boy, was that a mistake! Amazon, as far as I'm concerned, has the best customer service in the world. Woot, on the other hand, definitely has the worst. If you can get a response from Woot, it is usually a canned response straight out of some manual. Otherwise, it's nonsensical gibberish that doesn't make any sense.

Besides the pathetic Customer Service, Woot must have the slowest shipping of any company doing mail order business on this planet.

I've ordered some supposedly Apple chargers for my iPads. I ordered them a week ago and finally got an estimated shipping date of three weeks from now. Four weeks to ship iPad chargers is ludicrous.

I can guarantee that I will never order anything from Woot again.

Also, I am going to contact Amazon and let them know that if they are going to have a subsidiary company that that company should be held to the same standards as the parent company.

Anyway, bottom line... don't buy anything from Woot!

Buy at your own risk. Misleading descriptions on products. Very low quality, you definitely get what you pay for, and then to top it all off, customer service is a joke, completely useless.

I purchased Cowin E7 Pro headphones on Woot on 11/26/2018. The product has 12 month manufacturer warranty. The headphones volume control started to malfunction recently. I wrote to the manufacturer on Friday, 8/24/19. They immediately replied and pithing a few hours told me that since I bought the product from a 3rd party I have to ask them for replacement. I wrote to Woot on Saturday, 8/25/19, and their reply was: "We're sorry, but it has been more than 270 days since you purchased the product, which means that the window on our 30-day return policy has closed." When I wrote back with the manufacturer reply they answered: "We're sorry that we haven't been able to address your concerns.
We understand that this situation has been frustrating but, unfortunately, we won't be able to offer any additional help with this matter.". So basically - the manufacturer warranty is superseded by Woot's 30 day return policy and any malfunction after that - you are out of luck!

In these times, when online companies have to pay attention to their customer service, Woot is so bad that I use their customer service is the reason why Amazon is the only place to shop these days.

Woot sells awful products at great prices.
And you can further torture yourself by trying to get help from their customer service. I bought something from them. After exchanging a few emails with their customer service about the order, it dawned on me - these guys don't care. They got my money and it is not coming back, no matter what. So why waste more time on this. I cut my losses and learnt the hard way about this company.

Ordered a $270 set of security cameras. Received a $5 dog vest! Woot then made me jump through hoops to send them the $5 dog vest back, meanwhile they have charged my credit card $270. No apologies, just business as usual for Woot. Still waiting for a refund but I will not be a bit surprised if they attempt to steal my money. Also another strike against Amazon for owning a SCAM company. STAY AWAY!

Ordered a refurbed HP 17.3 touchscreen notebook back in November for my daughter. When received, set it aside waiting for her visit. She's here now & when we started setting it up I realized I was sent a 15.6 notebook with no touchscreen! When I called, customer service rep snottily asked why I waited so long to call & there was nothing he could do now. I just wanted some type of credit. Finally he said to send it back & I could get a full refund. Which I guess would be ok, except she's leaving in a couple of days & I don't have time for this. I guess I'll just eat the mistake. I should have opened & inspected right away - my fault. But their customer service was snotty & I will never buy from them again! A $35-$50 dollar credit was all I was looking for!

A bunch of Tardo's that can't figure out how to put the right color and style item in a package and mail it to the paying customer that spent over $200 for 1 item. Such as a refurbished phone 3 yrs old. I got the wrong 1 after realizing it was the regular pixel not the XL keeping the color factor aside not being a huge deal since it was still 128gb but I kept saying it doesnt have the xl features now I know why... it wasnt the xl. So after paying to active the phonewoot offers me $40 off the price of a phone I dont want and a meager $10 off my next purchase! Suck it WOOT! I wont ever buy from u again and now I know the slob kabob bozos owns woot I will not be a Amazon customer either! Eff u both!

I purchased a Video Projector on Monday. By Friday, the status on Woot.com still showed "preparing to ship." I contacted customer service, and they said they would ship the next day. On the following Monday, the status on Woot.com still showed "preparing to ship." I called, then emailed, and received the run-around treatment, and gave me a list of possible measures that "they" would take. All the while, they have my money. Doesn't the vendor usually charge the customer upon shipment of the product? So, I called and emailed again. Each time, they delay 2 more days, for no reason provided. This is not rocket science! Just send the item for which I paid. I even asked to speak with a supervisor, but that did not happen. I do not want something they think is similar. I do not want a possible refund. I do not want to wait any longer. But, that is just what they continue to do. Now, it is the end of the following week, and they insist they are making every effort to "personally" take care of my issue. BEWARE! Avoid Woot.com, unless you want to be disappointed.

I bought an Apple Macbook 12" 8gb RAM 256Gb with Retina display. But received an old Macbook Air 2015 4 Gb RAM, without Retina. After I sent a message they wrote me that they don't have the same product to change with (actually they had I checked by myself; absolutely the same even every cent). By the way I paid for 2-days shiping. They don't give any garantee that they return me my money. They just stolen my mone, by the way I bought it on my birthday before Christmas and new year! I do hate Woot.com. By the way I don't recomend to buy anytging on Woot.com to anyone.