Woot!Reviews 391

I started using Woot this year because the prices seem good. It was a mistake so I am going to stop using them. Better stick to EBay. Several times Woot sent lesser items than what I paid for, or defective items, and when I complained with proofs, they under-compensated with a pitiful amount.
Woot sent lesser items that what I ordered, not once but 3 times. After showing proofs, they compensated me a lot less than what the replacements cost even at lowest market prices. E.g. I ordered new 1x Breeze with controller and 3 batteries bundle; 2x Yuneec Breeze with controller and 2 batteries bundle. All I received are 1xBreeze with controller and 2x Breeze. Missing 3 batteries and 2 controllers in total! Photos and Woot's own shipping labels clearly show their package shipping weight are for basic Breeze and too underweight for bundles. Woot insisted paying only $50 refund for these 5 missing items, only 1/3 their replacement cost elsewhere. This is not the first time it happened either. Twice before Woot shipped a lesser product than what I paid and under-compensated me, even after I provided clear proofs.

I ordered an item on Woot.com. Half of the order was delivered. I called to ask if I would be receiving the rest of the order and the customer service person couldn't tell me because he couldn't get in touch with the vendor. Because the items were time sensitive, I asked to have the order refunded and the items that were shipped to be picked back up. UPS picked up the items. In another week, I received the second half of the order that was supposed to be cancelled. I called back to Woot to ask for this shipment to be picked back up by UPS and it was. I just received a bill in the mail from UPS charging me for the shipping. I called and they said that Woot should give me an account number to charge the shipping to. I called Woot to explain this and they said that since I didn't use a shipping label that they supposedly sent to me, I would have to pay for the shipping charges. I never received the shipping label and should never have received the second order. Additionally, I should have received the order in its entirety in the first place. Finally, I shouldn't have to pay for returning the item that was not sent in its entirety and one part that shouldn't been sent since the order was cancelled.

This is outrageous. It's my first and last time ordering from Woot. The Viewsonic monitor was on sale for an irresistible price, even for a refurbished model, so I ordered one and almost ordered two. I wasn't happy that I was going to have to wait two weeks for delivery, but for the price, I was willing to wait even though I needed ti sooner.

I ordered it on April 21 and Woot charged my credit card on April 22. However on April 24, Woot CANCELLED the order and refunded my credit card, but NEVER TOLD me. I've searched my email. There were lots of advertisements, but nothing about canceling the order.

It was scheduled to arrive today, May 7. When I checked my Woot order page, it showed it being delivered today and that it was "Preparing for Shipment". There's nothing to indicate it was canceled nearly two weeks ago. It wasn't until I went to the Order Details page and scrolled to the bottom that I saw that the purchase price had been refunded. There was nothing about the order being canceled. I had to phone Woot to learn that. The customer service guy acted like it was routine. I wonder how many people this happens to?

To add to the insult, Wood took money out of my charge account and held it for two days. It wasn't a big problem for me, but for someone who doesn't pay off their credit card balance every month, it would result in additional interest charges. This is outrageous. I'm wondering now whether this is one way Woot makes money, by selling more items than they have, holding purchasers' money for a few days, and then canceling orders on the excess orders?

I've attached a screenshot of the Woot order page today, nearly two weeks after the order was canceled. This is a terrible way to run a business.

I've been shopping online since the 1990s. I've never had an experience like this. I won't be ordering from Woot again. I've been an Amazon customer since 2000 and expected more from a company Amazon owns.

Three weeks ago I ordered three comforters for $17.99 each. Only one was delivered. No notice that two were unavailable. No refund. I had to call. Got a refund for two. When I filled out the survey at the end, the first question and the third were about the company. The second question, the customer service representative. I gave the company a four star for the first and third question and a five star for the service representative. When I hit, "Submit," it changed the five star (for the CSR to =three= stars. Yesterday I received an email that said my three comforters were delivered. Nothing ever came. I called this a.m. Young man said I hadn't been charged (and I called my credit card co. And I hadn't). I answered the survey with two three stars for the company and a five star for the rep. Again what I put in was downgraded for the representative! Both CSRs did the best they could and the company downgrades my rating of them? No! I get the feeling this is NOT a good place to order from and won't be doing so again.

Woot will lie to you and hold your money till you figure it out!
I purchased a desktop computer on their site and was excited about the prospect of getting what I thought was a good deal! For some reason the shipping date for me to receive the computer was 2 1/2 weeks but that is ok I am patient.
So the projected day of delivery comes and I decide to check on the status of the shipment, FedEx tracking number says it was delivered a week ago to another city, no where close to me! What the %@&*#?
I email them to see if they gave me the wrong tracking number and they tell me it now is just a lost item and all they can do is give me my money back.
I check into it further with FedEx and the parcel is the wrong weight, sent to another city and someone signed for it... basically Woot LIED... a shipping label was printed for my address but never handed over to FedEx. Woot gave me someone elses tracking number to watch. So 2 weeks went by while Woot held my money in their account, all the while knowing they were not shipping my computer!
I tried conversing with them about a way to properly apologize for their fraudulent practices... "here's a lil coupon that expires in 30 days" was their reply.
Ummm... no b*#@h where's my computer!
Do not trust Woot, and if you decide to, watch them each day with your order, check every detail.

I ordered a refurbished laptop to use for my brand new business paid for it got a confirmation delivery date I go about my way busy as hell trying to establish my business. My first job scheduled it a few days after the anticipated delivery date just to give them margin of error lo and behold I checked the order online few days before the expected delivery date and it just simply says cancelled not a damn word or a email from them except to buy more $#*! now my first kid my first paying job my first business ever I have to call this morning and let them know my laptop didn't come in because there's no way I'll be able to get one that quickly that'll do the job that I mean thanks so much will deleting the app and since I don't have a job to do I've got nothing but time the post about a hundred different negative ads about your crappy business practice