Woot!Reviews 391

First, speaking to a rep over the phone is impossible…it's not even available. Awful. Any correspondence is through a hard to find link on their website. Ridiculous.
I purchased a high end Samsung television for $2,299.00 on one of Woot.com's one day promotions. In less than a month, they advertised it for $2,099.00. They wouldn't help with a price guarantee at all.
Better off purchasing electronics at Best Buy. I'll never buy anything again from Woot.com.

Do you think we have unlimited time to filter through everything in Woot? Just put in a simple search engine please. How Frustrating!

Never buying from Woot again. I bought some sweat pants. Maybe the sizes work in Japan, but not even close here. No way to return the materials. The website is down. Bat guano product quality

I've returned 2 wireless chargers because they are weak. Woot charged 'adjustments' more than I payed for the product. They are NOT thrustful. They steal your money. DON'T buy there

Woot sells defective product at a discount that is not so good. 50% of the products I purchased were defective on arrival had to be returned. Their customer service is also horrible and only via emails which you will be waiting for 24h for a reply. Their refund process is extremely slow as well. It's NOT worth the little bit of savings you may or may not have to have this much headache and inconvenience. Do yourself a favor, use Amazon instead of this piece of crap horrible customer service platform. I don't understand how and why parent company Amazon run Woot this horribly.

Fraud company. Worst customer service.
I had ordered an elliptical for which delivery date never changed nor the item arrived.
After waiting for another week, item got cancelled. No apology no explanation.

I have ordered a JBL Charge 5 Bluetooth speaker (cost 146 USD), and actually received a JBL Flip 5 (cost 90 USD). Unfortunately enough, from Amazon I have ordered a 24 USD accessories (silicone cover for the speaker). That totals to 170 USD, not including shipping costs.
After 1 week of negotiations - everything they were able to offer me - a 50 USD refund, which is ridiculous.
I have also contacted Amazon customer support, and found out that woot is in no matter associated with Amazon. That is another lie from them (attached is the screenshot of the chat with Amazon rep).
I'm absolutely disappointed and would recommend to everybody never to buy from them.

Woot.com advertised a Razor scooter that accommodated a 13 year old, up to 220lbs. This is even the information received directly on the receipt for the purchase. I had no reason to doubt this information and I trusted Woot.com. However, when the product was unboxed( on video!), the instruction manual stated a weight limit of only 154lbs! Obviously, we were shocked. I went back into my email and looked at the receipt. Not only did Woot lie about the weight limit, they also falsely advertised this scooter as "new" condition. The scooter was clearly damaged on one particular part, as shown in photo. I reached out to Woot and let them know what had happened. They did not care, not one bit as NO resolution in any way, shape or form was ever offered to me. No replacement, no exchange, no credit, nothing at all. I would have been mortified if this falsely advertised product with it's chipped paint was sent directly to the recipient. They messed up the birthday present and they have no remorse. If this has happened to anyone else by Woot, it seems it's time for a lawyer to look at these product descriptions and hold Woot accountable.

I purchased an iPhone XS from this company last week. As you can see from the product description screenshot attached, it was sold as "fully unlocked". It is supposed to work with any unlocked GSM phone. However, when I received it and put my Mint Mobile SIM card into it, it showed that the phone was locked. Screenshots are attached.

Woot said they could not ship out a replacement because the phone came from a third party seller, something that was not disclosed to me at the time of purchase. Woot claims that their phones are tested and guaranteed to work before being sold. I doubt this was tested at all, because it turned out that it is locked to a carrier in the UK (another screenshot). Woot did offer me a refund if I returned it, but I would have to do it at my own expense, plus take it to a UPS store or else pay more to have them pick it up at my house. I do not drive and currently do not have a reliable phone to use Uber or Lyft on. Also, even if I did send it back, it takes forever to see a refund. So I decided to keep it and have it unlocked myself, after running the IMEI through Mint Mobile to make sure my SIM would work on it. They said that it will work once I can get the phone unlocked.

I had to pay just to find out who it is locked to. Since it's locked to a carrier overseas, nobody local can unlock it, but this online company that is somewhere not in the U.S. says they can. All in all, I paid them $76. It was either that or return the phone to these crooks and be out both the money and the phone.

Woot offered me a partial refund of $50 to keep the phone. I want them to pay for the unlocking fee, and $50 won't quite cover it. I accepted the $50 and said I'd be reporting them to the BBB (which I already did). Not expecting to see the $50 any time soon, but at least this way I will have a working phone soon and won't be out the money and the phone.

So let this be a warning. Next time I will plan ahead and buy my next phone after this one direct from Apple. Not worth this hassle to have some bucks.

I have ordered a couple of t-shirts back in December 2020. After 4 months and 3 complaints to support that I didn't receive it and that it wasn't even shipped, I have got a refund notification with an explanation, that they are not able to ship internationally. Never had problems with international shipping, also the support was assuring me every time that they'll send it immediately. They used a snowstorm as an excuse once. The realization that they can's ship internationally after 4 months is pretty sad. Because of that, I can't recommend them and also I don't plan any other orders at this company.

The email says its been delivered but weve been here and nothing has come which is also backed up by our security cameras.

Recently bought adidas Women's Pulseboost HD Running Shoes from Woot store. Received it in 2 days, after trying it for the regular jogging, I felt like inner surface of the shoe material is not so good, as my foot started
Sweating in shorter time of usage. The flexibility of the shoes was perfect for jogging.

I found this site randomly when i was searching for online deals and coupons nad i must say it has very great deals and the user interface is also cool and easy.

Do not buy from them. They are selling refurbish/return products where no warranty will be provided after 30 days. Manufactures and Amazon are no keen on help either as they only care on their own profit.

I bought an iphone 7 which stopped working outside of the 30 days return window due to a known issue:
https://support.apple.com/iphone-7-no-service

Apple will not honor the repair since the "refurbished" phone's original sale date is older than 4 years.
This makes their "long-lived" phone as useless as a cell phone as woot is as a service.
I will never use woot again, since it is obviously a scam to unload defective equipment.

We are a non-protfit agency that needs PPEs and I orderded 2 orders of 200 face shields from them. Received 1 box of 200 and 1 box of 10 damaged face shields. I have tried to contact them repeatedly about the order. They don't answer. They tell me they can't talk to me because they don't recognize my email address. It is all nonsense. In the meantime. They charged me for the 200 face shields. Very very unsatisfied.

On December 1,2020, I purchased Sunjoy A******* Audrey 60-Quart Rolling Cooler Cart, Black for my granddaughter for Christmas when we opened the box today it wasn't what I ordered it is a blue canvas wagon which I don't believe is worth what I paid. I'm seriously upset over this I feel like I got ripped off after all this was a Christmas present and it was embarrassing! Was this a bate and switch item this is so wrong! They offered me $10.00 which to me it was a slap in the face.

I'm a longtime Woot shopper. I recently bought a Russell Hobs Coffee Maker. The price was awesome (and it is not refurbished), Somehow it go delivered in 2 days! I just love it, it's frigin beautiful. Yes, a beautiful coffee maker. Using the timer, it made me the coffee I'm drinking right now and I could not be happier! What a great experience, really exceptional. Happy birthday to me!