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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from issues related to product availability, quality, and inadequate customer service. Many customers report receiving incorrect or defective items, along with challenges in obtaining refunds or support. While some positive experiences highlight good deals and prompt responses to issues, these are overshadowed by a pervasive sentiment of frustration over communication lapses and perceived dishonesty. Overall, the feedback indicates a need for improved transparency, better inventory management, and a more reliable customer service approach to restore trust and enhance customer satisfaction.
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Ok, so here's the story. I purchased two Xbox 360 gaming headsets for $4 each, not bad. A few days later they appear at my door, and it turns out that they were meant for PC's not Xbox 360's, so I emailed woot.com seeing what happened with the eledged "Xbox" headset.
The replied back the next day, and said they are sorry for everything, and that they are trying to buy some sort of adapters for these headsets so they work with the Xbox. So the fact that they responded that quick and sent a nice email made me impressed.
Then a week later the send me this email:
Hey xxxxx,
You know how Xbox 360s aren't the same things as PCs? Well, it turns out not everyone does.
You see, that Motorola "Xbox 360" Headset you bought from Tech. Woot on August 18th? It showed up just fine… with only a PC cable. We tried to get some adapters, twice actually… and both times they turned out to be PC cables too. We're going to try again, but it's not looking good at this point. Maybe third times the charm, right? We sure hope so, because if we get any more PC cables, we're gonna to run out of warehouse space.
Still, what really stinks is that you thought you were getting an Xbox 360 headset, and you're not. So, we'd like to offer you a $5 coupon for each headset you purchased. Sure, it won't fill the void left by all those tirades you planned to unleash on your Modern Warfare opponents, but we think it'll help. And if you ever choose to venture into the realm of PC gaming, you're one piece closer to being fully equipped.
Keeping it PC as always,
Woot!
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So now, I don't even care about the mistake. This email made me love Woot.com. Customer Service = 20/10. And the best part is that I get to keep the headsets, with 0 charge :).
Woot Rocks
Horrible horrible horrible customer service. Actually there is none in my opinion. I sent them several emails about an exchange and never got a reply!
Avoid these guys if you can. I am taking my business elsewhere!
Great web site. I've ordered from them 30+times. And received great merchandise. A recent order of mine was not delivered to me, tho the shipper said it was, and they'd replaced it within the week. My favorite site, and all their su bites---home woot, kids woot, sellout woot...
Best website to look for deals. Updates every day 1 AM.
I've been using Woot.com for several years and gotten many good deals from here. They have a daily deal of the day on all their sites (Kid's Woot, Sports Woot, Wine Woot etc.). They also have what are called "Woot off's" every so often-basically it's many flash deals per day that last until stuff sells out. I also enjoy their descriptions (funny as heck!) and that they have a forum in which people can talk about the product and their experiences if they own it. Shipping is great... it is usually one flat price for up to 3 of the same item, however their shipping can be a bit on the slow side. If you don't need something right away I reccomend them highly... I have gotten lots of great deals there.
I ordered a treadmill from these guys. Honestly it was pretty scary getting something that big and expensive from a website but it turned out exactly like they said. I was really pleased with the customer service and the item was just like they said. I'd do business again with them in a heartbeat.
I have bought several items from this company. Very good prices and yes, some weird stuff at times. But when researching their items I've found that their prices are significantly better than others. It is fun to watch what they post each day.
Woot has one product per day in each of their Woot pages (Woot, Kid's Woot, Wine Woot, Shirt Woot). The items range from electronics to tools to toys and everything in between. Some are practical, some are fun, and some are just a waste of money.
It is worth going to the site just to read the item descriptions. They can be hilarious sometimes. Before making a purchase READ THE FULL DESCRIPTION! Some of the items are new and some are refurbished but they will always tell you.
It helps to compare the items with other sites and retailers/e-tailers to see if it is really worth it.
Shipping is $5.00 per order so purchases of more than one of the same item will still be $5.00 making the per-item price less.
I have found some amazing buys on Woot and have never had a problem with ordering, shipping, charges, or anything else.
Although based on their business model I wouldn't expect them to allow returns, their policy for defective items is what brought my rating down to only four stars. In the FAQs they try to convince the customer to return it to the manufacturer and state that if the customer has to return it to Woot, the customer is liable for the return shipping. I think this is unfair for a defective item. Other than that Woot is a great site.
Seriously? Do you people get paid to post good thing about this website? Two words for it: TOTAL SCAM
This site sells random products at cheap prices, until they are gone.
First of all, it's not like Amazon or Overstock. You can't just pick what you want. You have to check the site daily to see if they are selling something that you want. They sell 1 single product per day, and it's a toss-up as to what will be on there. You can go a month without seeing anything you'd even be remotely interested in, but when they do, the prices are REALLY cheap!
I have this site in my RSS reader, so I will always see the deal of the day!
It's a cool concept, but I stopped checking the site because they almost never had anything on there that i was interested in. :/
Except for the fact that most of the best deals are refurbished, they are worth checking in daily to see if there is a good deal.
It's a very good site. I've bought roughly 40 things from it over the past 2 years. Shipping is always $5 no matter if it's a TV or a pencil. They also have wootoffs every once in awhile where they just keep selling stuff until each item is sold out and then a new one pops up. Amazon.com recently purchased them.
I have been watching the deals on this site for awhile. I finally bought something and the price was great and received the item as promised.
I always thought that the deals were too good to be true but I was wrong. After seeing the good reviews here on site jabber it gave me the confidence to buy from them. I only wish I would have done it before. I have let a lot of good deals go by out of fear. It won't happen again.
Thanks to all the people who took the time to write about this site for giving me the confidence to shop at Woot.
I check out this site every day. I don't buy anything, but I have wanted to and my younger brother and my dad have both bought items from here. Neither had complaints about anything they got, but said shipping can be slow.
Be sure to read the descriptions. Some things are refurbished. I almost got a pocket video from them, but saw it was refurbished and a new one same size wasn't too much more considering it would have a better warranty.
Stay away if you are an impulse shopper. You won't be able to resist the deals.
I bought my first HDTV from this site at very good price and so far I got no complains at all. I love this website for its wonderful deal it offers everyday. Way to go Woot
I've been a woot customer for about two years. I've been very happy with all my purchases. Shipping can be a little slow sometimes, but I don't mind since it's cheap. I check the new deal every day and enjoy the occasional "woot-off" where they sell a bunch of products one at a time till each one sells out. I've never had any problems that weren't quickly resolved to my satisfaction.
Awesome site for good deals... especially when they have a woot-off and they have a new product every hour or so. The people that run the site are very entertaining and write fun descriptions of each product.
Answer: Not until you buy something... then you're screwed!
Answer: Only can contact through email. If you are looking to be tortured in return process it is comparable to waterboarding
Find great deals on tablets, laptops, speakers, headphones, home theater equipment, and much more. Daily deals site featuring discounts for electronics, computers, home, tools, garden, sport, accessories, kids, shirts, and gourmet food.

