Woot!Reviews 391

I ordered a funny T shirt from them in a women's size. I was sent a men's T- shirt in stead. I asked about an exchange for the correct size and was told that "although they are very sorry, they do not exchange shirts that are the wrong size". So, basically, you order what you want and pay for it, and they send you whatever they want, too bad on your end. In this day and age, I am really surprised at customer service that bad. I will stick to other sites, even if the shirts cost a bit more. Do not order from them!

I have purchased numerous items from this site and never had an issue. Most things really are a bargain. Most are good quality but occasionally an item leaves something to be desired. However, that's the buyer's fault for not checking out the item since they send exactly what they advertised. There are several regular customers who usually post links to other sites for reviews of the products and they post them even if the review is not that flattering. I've never bought shirts or wine, but the other items are as advertised and the daily dialog between the talking monkeys is good for a laugh. I check this every day.

Effing terrible. I get a deal alert about Woot. I get really excited, see the deal, it's PERFECT. I sign up, place my order, get verification emails and see the charge pending on my visa account. I LOSE almost 6 hours looking for a grinder for my new toy, reading reviews, and getting my wife excited. I SHOULD have been studying for my upcoming exam. The next day, I check my account to see when the order would be shipped. Nope, nothing there. I contact their customer service, and they finally respond by saying my order was DENIED. WHAT THE HELL! Supposedly, they had "problems" with my card information. I've NEVER EVER had problems with my credit card, and they SHOULD clear the charge before sending out ANY authorization email, those bunch of TWATS.

$#*! WOOT!

Unfortunately even though our new shipping address was saved in the profile, my husband's order still had it shipping to our old address. We contacted them immediately per the confirmation email to let them know what happened and their response was that they could not stop the order and we would have to wait until it was returned to them. I'm sorry, but why have a link in your confirmation emails telling customers to contact them immediately if their is a problem with the shipping address when they won't do anything about it. I'm very disappointed in this site.

I've ordered countless things from Woot due to my impulsive nature and really have never been disappointed. Although Roomba's seem to come up too much, I'm never really at a shortage of cheap stuff thanks to their daily impulse buys.
Shipping is always cheap (five bucks to ship an entire washer dryer? You for real?) and generally quick enough unless you need it in under 3-5 days. Remember, you're getting bargains. Also their partnership with Squaretrade has reignited my taste for refurbished machines considerably.

For a deep discount website WOOT is excellent. If you do not expect timely shipping and Amazon quality customer service, you can get great deals. While it is true that most of their merchandise is refurbished, the warranty on the products are usually the same as new, and the re-certification process is often more rigid than for new. What really impresses me about WOOT is that they do issue a refund if you cannot negotiate a suitable result with the manufacturer. All sales are not final. They have a very clear return policy and state up front that you pay return postage, etc. This is somewhat rare in the world of deep discount sellers. I've placed orders for big ticket items ($250 and over), and am very satisfied. Waiting 3 weeks to receive a FANTASTIC deal is not a problem, and I've never had to return anything.